Westbury Toyota

Bad experience followed by corrective action I'm a returning customer and this is my 5th time servicing the car here. Though I have had pleasant experiences in the past, this time one of the Asst I'm a returning customer and this is my 5th time servicing the car here. Though I have had pleasant experiences in the past, this time one of the Asst Service Manager quoted a grossly inflated labor cost for a service he recommended. With minimal transparency and a bias to put me on the spot to make a decision, he exploited my lack of auto knowledge. I was extremely upset and angry for trusting the people here. The higher-up manager promptly reached out to me upon learning about my experience and offered to refund the excess charged for labor. He also shared an apology for the turn of events and reiterated his commitment to quality customer service. I will be wary of this dealership in the future but given the corrective action taken by higher management, I will come back to this place in the future and give it another try. More

Great Experience! I went over Memorial Day weekend to buy a car. Everyone was extremely nice and professional. First I spoke to Alexis in regards to setting up an appo I went over Memorial Day weekend to buy a car. Everyone was extremely nice and professional. First I spoke to Alexis in regards to setting up an appointment, then I had spoke to Joe on the phone, then when I arrived I dealt with Tashawn who was just great. I told him exactly what I wanted and he provided me with exceptional service. I felt no pressure at all and I was very relaxed and pleased with the entire process. 2 hours later I drove off with my new car.. I will highly recommend this dealer to everyone that I know and who should ask. Thank you all. More

Amazing Experience When I was looking to find a car, my parents referred me to Westberry Toyota and Ira Feinberg. Ira was very helpful and accommodating, and got me into When I was looking to find a car, my parents referred me to Westberry Toyota and Ira Feinberg. Ira was very helpful and accommodating, and got me into a Rav 4 that I didn't think I could afford. If you're in the market for buying a car, go see Ira. More

Shopping for a tundra I went in to the dealership to get a price on a Toyota Tundra and they tied to screw me with the lease price. I have been shopping for this car and I I went in to the dealership to get a price on a Toyota Tundra and they tied to screw me with the lease price. I have been shopping for this car and I have done my research. I think they are rip off. I understand trying to make money but what they did was just horrible. So I just got up and walked out of the dealership. More

Made the Lease experience smooth and quick This was my 3rd lease of a RAV 4 and 2nd with Westbury Toyota. The only reason I came back to Westbury was to work with Ralston Dunn. He is professio This was my 3rd lease of a RAV 4 and 2nd with Westbury Toyota. The only reason I came back to Westbury was to work with Ralston Dunn. He is professional, courteous, and knows his cars. He explained everything clearly, and handled all the details flawlessly. There was no going back and forth to a sales manager for negotiating prices as he had the authority to make the pricing decision. If you want a no pressure car buying or leasing experience where the person you are dealing with knows what you want and plays no games then go to Westbury Toyota and ask for Ralston Dunn. He is the best automobile dealership person I have ever dealt with. More

Excellent and friendly service We had a great experience working with Bruce Levine, he was extremely helpful in providing us with what was needed. He took his time to work and expla We had a great experience working with Bruce Levine, he was extremely helpful in providing us with what was needed. He took his time to work and explain the details involved in a car buying process . We will advise all our friends and family to look for your dealership and for Bruce on their next purchase. More

What an unbelievable experience I recently purchased a rav4 from Ira and Scott baer went way above and beyond making my wife and I feel like we were the most important people in the I recently purchased a rav4 from Ira and Scott baer went way above and beyond making my wife and I feel like we were the most important people in the dealership,with the help of Scott baer and Ira we drove the car home that day!!!i can't stress enough how they made us feel as we live in ronkonkama and stopped at two other toyota dealerships mid island and even worse sunrise toyota,the treatment my wife and I received from mr Baer and Ira was so good it will be the only place we will go for a toyota,well worth the 45 minute ride.Scott and Ira you guys are the best,keep doing what your doing because you do it very well!!!look forward to the next one and anyone that needs a car I will send them directly to Mr Scott baer and Ira!!! More

"Very pleased with salesperson" Bruce Levine was very professional and above all very patient in answering all of my questions. Purchasing a new car can be stressful and Mr Levine wa Bruce Levine was very professional and above all very patient in answering all of my questions. Purchasing a new car can be stressful and Mr Levine was just what the doctor ordered for me.He was calm, competent, and as I said before, very patient. I had previously shopped at two other Toyota dealerships and did not receive the exemplary attention that I got from Mr Levine. I would highly recommend Westbury Toyota for the fair price I got on my car and for the wonderful customer service. More

Very pleased with the sales process My salesman, Duane Green, was very professional and courteous. The whole sales process was made much more pleasant as a result. I ended up leasing my My salesman, Duane Green, was very professional and courteous. The whole sales process was made much more pleasant as a result. I ended up leasing my car there and am very happy I did More

Excellent, friendly customer service for new car pick up Bruce Levine did a great job with my new car pick up; he's truly a Relationship Manager. I would recommend Bruce to anyone looking for a new car. Bruce Levine did a great job with my new car pick up; he's truly a Relationship Manager. I would recommend Bruce to anyone looking for a new car. More