Westbury Toyota

One of the best car buying experiences we ever had Great service; Great car. Both Steven and Bruce are a great asset to the Toyota dealership. We not only got a new car out of the deal, but develope Great service; Great car. Both Steven and Bruce are a great asset to the Toyota dealership. We not only got a new car out of the deal, but developed new friendships. More

Excellent Car Buying Experience 1.5 weeks ago my car was totaled, so the exhausting car hunt began to find a replacement vehicle. Ralston Dunn, was the man who made finding the car I 1.5 weeks ago my car was totaled, so the exhausting car hunt began to find a replacement vehicle. Ralston Dunn, was the man who made finding the car I wanted come to fruition. Ralston's integrity, honesty and exemplary customer service makes car buying a painless experience. Steve's cool façade when comes to the finance and paperwork (the part we all hate---after all we want the keys and go) end of the bargain a pleasant experience. I highly recommend Westbury Toyota! Could Steve and Ralston be the real "Dynamic Duo"? Fred A. More

Best car buying experience!!!! I walked into Westbury Toyota and was greeted by Duane Green. He was very patient and professional during the whole process of purchasing a vehicle wh I walked into Westbury Toyota and was greeted by Duane Green. He was very patient and professional during the whole process of purchasing a vehicle which I did not think i was going to do that same day. He went through the vehicle throughly. He was very knowledgable of his product. Julio Escobar was my business manager who helped me with my paper work and was very patient as well. I would recommend both to all my family and friends. They made my experience a pleasurable and I thank them very much. I spoke with the Manger Christian Helmeich and let him know that he has two great assets to this dealership/ More

Thank you guys.. Westbury Toyota #1 Alvaro made car buying an easy experience. He answered all my questions. He was honest, caring, and upfront. He was with me through the whole proces Alvaro made car buying an easy experience. He answered all my questions. He was honest, caring, and upfront. He was with me through the whole process, including fixing issues I had with my insurance company. He didn't try to sell me any old truck, he found me the truck I wanted, plus he was able to match my Edmunds.com pricing. Alvaro even followed up days later with a phone call to see how I was enjoying my new vehicle. I would highly recommend you ask for Alvaro Granados if your looking for a Toyota. More

Toyota Vehiecle Exchange Program is awesome!! While I was in Toyota Service Center waiting for my car's service, I saw the sign about "Limit time exchange program". Since my car still not ready, While I was in Toyota Service Center waiting for my car's service, I saw the sign about "Limit time exchange program". Since my car still not ready, I decide to go to their showroom to find out what is this exchange program. Bruce Levine walked to me with a very nice attitude and willing to help me to figure out if it is worth for me to exchange my car to 2014. Bruce and his manager Mauricio Mosquera both are very helpful. They gave me the best deal I ever get compare with all my past car shopping experiences. Bruce is a really nice sales consultant I ever met. He took care all paper works, he even calling my car insurance company to get insurance replaced. Another most important thing is Bruce kept all his promises to us. He make sure our new car is clean, full tank oil and review all new features with us before we left Westbury Toyota. John Edwards finance manager who is making my car loan, gap insurance and all other paper works quick and smooth. Compare with my last year car shopping experience at Westbury Toyota, this time I feel much comfortable and happy. More

A good experience. Jesse Jennings was a pleasure to deal with. He was able to make the purchase of my new car a pleasant experience. Very smart, energetic and attentive Jesse Jennings was a pleasure to deal with. He was able to make the purchase of my new car a pleasant experience. Very smart, energetic and attentive young man. He helped make the purchase of my new car a less stressful one, especially when purchasing a big ticket item like a new car. This was my second time purchasing a car from Westbury Toyota. More

Excellent attention Excellent dealership to work with. Our sales manager was extremely attentive to our needs and wants and worked with us in great lengths to get us the Excellent dealership to work with. Our sales manager was extremely attentive to our needs and wants and worked with us in great lengths to get us the vehicle that we wanted. More

Terribly Disappointing Once They Have Your Money I visited this dealership because of a vehicle posted on CarGuru that they no longer had. Steve Silverstein talked me into a 36-month lease, and I rod I visited this dealership because of a vehicle posted on CarGuru that they no longer had. Steve Silverstein talked me into a 36-month lease, and I rode away with a package that includes tire and wheel service, believing that everything, including transferring the plates on my vehicle had been taken care of. My registration seemed to be taking a long time to arrive, and after the temporary tag had expired, I walked out to my car on a Monday to find I'd received two tickets over the weekend. I phoned the dealership to find out what was going on and learned that there was an issue on my end with the registration. I took care of it that day, but didn't receive my tags for another week. I racked up $390.00 in tickets. I was never notified that there was any hold-up. Not a phone call or email. I received repeated requests for feedback and reviews on this and other sites, and I initially gave the dealership and Steve a glowing review. I believe Steve did what he could, but his boss actually yelled at me on the phone and said that I was calling his "people" liars because they did not call me. They didn't. I'm not lying. He then said I was blaming my problems on them. Nope. Not at all. I blame them for not letting me know that they weren't able to transfer my plates. Mark told me he would check Steve's phone records to confirm that he had not called me--I'm sorry, but would he like to see my phone?--and then never called back. I also purchased a tire and wheel package from this dealership. I called to see if I could receive the service at other Toyota dealerships and was told that I could. This is also not true. It was sold as an in-house package, which the service department didn't seem to know. Additionally, when I asked if my vehicle was part of a recall earlier this year, they asked if I received anything in the mail. I did not. I asked if they could check by VIN number. They said they would see. I called Toyota directly. My vehicle is part of a recall. Obviously, this is not a place that cares to go out of its way for its customers, or even to do what's right. I took two friends who live near that dealership and want to purchase Prius' to test drive mine, and then told them to buy one anywhere but there. I am not looking forward to the next 32 months of dealing with them, and once my lease is up, they'll never get my money or recommendation again. More