Westbury Toyota

This was, by far, the best car buying experience we have ever had . . . and we have had several cars over our years on this planet. We were met at the door by Oliver Gardiner, our sales person. We alread ever had . . . and we have had several cars over our years on this planet. We were met at the door by Oliver Gardiner, our sales person. We already knew we were interested in a Prius and especially interested in the new Model C. He spent time with us going over the car, letting us have a nice test drive and showing us the Model V as well. He was patient and not pushy (something rare to find in trying to buy a new car). When it came time to make the final decision, Rob Brower stepped in because the dealership did not have the particular color/model that we wanted in stock. Rob took the time to track down the car we wanted and said it would be there on Monday before 6 PM (we made our purchase on Friday late afternoon). The price they gave us was excellent. There was no bargaining back and forth. They were clear with us and didn't push anything on us. Over the weekend I thought that the car would not be there. That they were just telling us they could get the car but really could not. And then on Monday when we called they said the car was on its way (coming from Pennsylvania) and low and behold it was there, gas tank filled, before 6 PM. Anthony Antonetti helped us with the final paperwork and we were on our way. Believe it or not I wound up bringing them a large platter of Dunkin Munchkins to say thank you. First time I ever gave a car dealership anything. Now I want the Prius V and for sure I will make my purchase from Westbury Toyota. They are honest, truthful, patient, helpful and NOT OVERBEARING. When I tell people what a great experience I had buying a car they are incredulous. And so am I!!!! It's the only place to buy a car and Toyota is the only car to buy. Thank you Westbury Toyota!! From your loyal customers, Gail and Cecil Polin More

I have been shopping for a low mileage used Hyundai Sonata for about a month. I saw an ad online for a 2011 model which was several thousand below average. I thought it was probably a come-on or too go Sonata for about a month. I saw an ad online for a 2011 model which was several thousand below average. I thought it was probably a come-on or too good to be true, but when I went to the dealer, the car was available and they didn't try to "switch me" into something else. I Carfaxed the car and it all checked out good. I was actually able to even negotiate $200 off the ad price. The deal was a great value and our buying experience was pleasant. I will be recommending this dealer to my friends and co-workers, especially Anthony who handled the business end of the deal. Very satisfied, which is something I rarely say about a car dealer! More

I recently purchased a Sienna for my family. I found the staff at Westbury Toyota to be efficient, knowledgeable and friendly. Shopping was a stress free experience. staff at Westbury Toyota to be efficient, knowledgeable and friendly. Shopping was a stress free experience. More

Doreen was fabulous to deal with. I look foward to returning for service. Westbury Toyota is a Great play to service, they understand your needs. :-) returning for service. Westbury Toyota is a Great play to service, they understand your needs. :-) More

The Internet department was extremely helpful to me in my search to purchase a new car. She was very knowledgable and was able to answer all my questions. search to purchase a new car. She was very knowledgable and was able to answer all my questions. More

I have to say Julio Escobar is the best sales person ever! He knew the car that I was buying inside and out! I fell in love with my 2012 Toyota Camry and that was over fourmonths ago still in love with ever! He knew the car that I was buying inside and out! I fell in love with my 2012 Toyota Camry and that was over fourmonths ago still in love with it! Julio is a very pleasant person to work with and is a very intelligent person. More

Service Dept Horrible. Have been going to this dealership for 5 years. Used to love the experience. As of the past year the service has gone downhill significantly. Over the summer we had a NYS inspection. T for 5 years. Used to love the experience. As of the past year the service has gone downhill significantly. Over the summer we had a NYS inspection. They called us back and recommended over $800 of unneeded repairs and advised our AC hose was clogged. I asked why they were even touching the AC hose and they said they check everything. We declined the AC repair because there was nothing wrong with the hose. A week later our carpet was drenched and had to go back to Toyota to repair. They charged us $140 to fix it. Awful coincidence it never had a problem until they messed with it. This past month we brought our van for an oil change. They recommended we replace all 4 tires. 2 of them were ok so we replaced the two front. Shortly after leaving the service dept our tire inflation warning light came on. Brought the van back a week later and Westbury Toyota made us wait 2 hours to tell us our sensor was now bad and $350 to repair. I asked them if it was in the two front tires they just replaced and their service manager Doreen told us she did not know. I explained that if it was in the 2 new tires, they should take responsibility and repair it. She refused to check the two front tires and let us leave with a piece of paper stating "Customer declined Repair" I reported this to Toyota corporate and they opened a case for me. No one from Westbury Toyota responded. I called Toyota headquarters again and they gave me 2 contacts of customer service reps to speak with at Westbury. I called Westbury Toyota and asked for the two contacts and was advised 1 was no longer there and the other moved to accounting. Finally after about 6 phone calls found someone to assist (Dana) and I'm bringing my vehicle there today to hopefully resolve the tire issue. In any event, my opinion is the serrvice dept has gone way downhill over the past year. You can't even find their General Manager Mark F. He does not answer e-mails and no one seems to know where he is. When I wait in the waiting room I always hear the service managers recommending many repairs that probably are unnecessary. I'm lucky to have some knowledge of auto repairs otherwise I'd be taken advantage of. Beware of things that break shortly afterwards when having your vehicle serviced at Westbury Toyota. I have lost my trust on their service dept. They need new management as the current service managers do not know how to deal with customer complaints. UPDATE: They corrected the problem within 15 minutes of bringing the vehocle back after complaining. Shows you I would have shelled out $350 had I not complained to fix something they were resp for. More

This is my second Highlander and I can't say enough about the Service Rep that I deal with. Doreen Preshlock is a pleasure to work with so much so that I have 2 friends with Toyota's and WE ALL ONLY USE HER the Service Rep that I deal with. Doreen Preshlock is a pleasure to work with so much so that I have 2 friends with Toyota's and WE ALL ONLY USE HER when our cars go in for service! She see's to it that the Job is Done Right the First Time! More

i would not recommend this dealership to anyone. in fact a family member bought a new truck from here several years ago before it was bought out and had a pleasurable experience. it was the complete opposit a family member bought a new truck from here several years ago before it was bought out and had a pleasurable experience. it was the complete opposite for me. i had no problem with my salesman but when paul walked into "negotiate the deal" the price only went up and i was lied to several times. then paul asked for arty to enter the room and he was no more honest. it felt as if it was me in a wrestling match against four people. their negotiations and "hidden fees" were so shady i was completely turned off. their unwillingness to accept that i caught them in a lie about the price only seemed to escalate the would be deal. i left there so annyoed and bothered. they did not even wish to add the coupon for $250.00 off a car that pops up on their own website. a very bad bunch of salesman and a total lack of professionalism. if you wish to purchase a car its worth the drive to go somewhere else. More

Hertzel was very knowledgeable and helpful. We leased two toyota RAV4s from him and we intend on coming back. Westbury TOYOTA is a great dealership and I highly recommend them! toyota RAV4s from him and we intend on coming back. Westbury TOYOTA is a great dealership and I highly recommend them! More