Westbury Toyota

Let me start out by saying I will never buy a car from Westbury again. I have bought a few cars from dealerships before and this is by far the worst experience I've had. My boyfriend and I drove 6 hours t Westbury again. I have bought a few cars from dealerships before and this is by far the worst experience I've had. My boyfriend and I drove 6 hours to look at cars in the area. When we got there, Trevor, the salesperson seemed nice enough and we got our trade in appraised. Of course, as expected they only wanted to give us $1700 below what we wanted. Trevor eventually gave us our minimum we would take and we signed the initial contract. BIG MISTAKE! From that point they made us wait an additional 2 hours while they "prepared the papers". They are quick to get you to sign, then make you wait. Then, once we sat down to sign the finance paperwork, they tried to tack on another $75 fee! We were assured several times by Trevor that there weren't going to be any additional fees and the amount we signed for was the out the door price, not to mention they have a sign right on there door that says they don't have any hidden fees. We were ready to walk out the door over the $75 just over principle. Nick, the finance guy, called Trevor in the office and put him on the spot in front of us about neglecting to tell us about the $75. It made Trevor look like an idiot and Nick look like a jerk. I was appalled. Eventually Nick said he would submit a refund request for the $75, which we agreed to.. We'll see if we ever get the refund. Nick had to be the most unprofessional person I've ever met. It's one thing to not have people skills, but this guy was outright rude. He was visibally impatient while we were reading the fine print before signing and he actually argued with us about the $75. After everything was signed, he said "all done" and got up and walked out the door. No "thank you" or even "have a good day," nothing. Toyota makes great cars, but I would recommend everyone go to a different dealership to get your Toyota. More

The tried to do a bait and switch. They changed the vin # of the car to another car AFTER I had signed the sales contract and then did not tell me. DO NOT GO TO THIS DEALERSHIP!!! of the car to another car AFTER I had signed the sales contract and then did not tell me. DO NOT GO TO THIS DEALERSHIP!!! More

I just wanted some information on a couple of models, and Mark Jama was very thorough and very knowledgeable when I asked him many questions, he never hesitated to give me an answer. I am someone that does m Mark Jama was very thorough and very knowledgeable when I asked him many questions, he never hesitated to give me an answer. I am someone that does my own reserach before going into a Showroom. He was friendly and not overbearing. Gave me some time to look around but right there and acknowledged me when I was ready for details on the car. When I am ready to buy a car, I will definitely come back and ask for Mark Jama. More

Sales person was very helpful with explaning everything and providing outstanding service. when there was a small problem with the car it was taking care of instantly. and providing outstanding service. when there was a small problem with the car it was taking care of instantly. More

From walking through the entrance of Westbury Toyota to driving my new Rav4 off the lot - it was all a good experience. The sales associates and service staff were all friendly, knowledgable, helpful driving my new Rav4 off the lot - it was all a good experience. The sales associates and service staff were all friendly, knowledgable, helpful and very professional. The object of my visit was to purchase/lease a vehicle. And my salespersons (Mark Jama) objective was to do the same! Mark was diligent in providing me with as much information as possible so that I would be able to make an informed decision on any vechicle that I had an interest in. I also felt that it was important to him, that I be happy with my decision, no matter the outcome. Nick (financing) did his due diligence and made sure that I knew exactly what is was that I was signing. Answered all my questions and explained all the legalese. The follow-up by both Mark and Nick was stellar. As well as the commucaitions recieved from Customer Service and the Service Manager. There is no doubt where my next Toyota will come from (this is my fourth). I can only hope that the same people will be there to help me through the process once again! More

I HAD A REALLY GREAT EXPERIENCE IN WESTBURY TOYOTA. MR. SUAREZ HELPED US TO CHOOSE THE CORRECT CAR, HE WAS VERY FRIENDLY, HE KNOWS HIS JOB VERY WELL. I RECOMMEND WESTBURY TOYOTA DEALER AND A GOOD SALESMAN SUAREZ HELPED US TO CHOOSE THE CORRECT CAR, HE WAS VERY FRIENDLY, HE KNOWS HIS JOB VERY WELL. I RECOMMEND WESTBURY TOYOTA DEALER AND A GOOD SALESMAN MR. SUAREZ. More

The experience in Toyota was excellent. The customer service was very positive. Mr. Herrera support me and help me to made the best decision and choose a car that fit all my necesities. service was very positive. Mr. Herrera support me and help me to made the best decision and choose a car that fit all my necesities. More

i just want to say as a newly widowed shopper, never buying a car alone, these guys were the absolute greatest!!!! they totally explained the car and it's features to a novice,but also explained everyth buying a car alone, these guys were the absolute greatest!!!! they totally explained the car and it's features to a novice,but also explained everything again when i brought my sons back to check the car out, as well as the financing terms and reasons for each one. my experience here was really one which i would recommend to all my friends. there was no hard sell pressure, telling me to take my time and decide. the next day as i was thinking about "if" i should make this purchase, i received a call from frank, saying he located a blue corolla if i was interested. he wasn't even sure i would be back to buy the car! the day after i picked up the car, again frank called to see if everything was ok and if we had any questions! this certainly is service with a capital S. everything was wonderful!!! i will certainly be back! THANKS GUYS!! More

I recommend Westbury Toyota dealer because they have a very good service especially Mr Suarez, treated me very friendly, does very great job... I have my new car that realize that Mr Suarez offered me the very good service especially Mr Suarez, treated me very friendly, does very great job... I have my new car that realize that Mr Suarez offered me the correct car... Thank very much Mr Suarez More

I had previously owned a Toyota Corolla which I had purchased in 2002 from Westbury Toyota. I was ready to trade in my old vehichle for a new car and I was happy to know that my sales person Ralston D purchased in 2002 from Westbury Toyota. I was ready to trade in my old vehichle for a new car and I was happy to know that my sales person Ralston Dunn was still at this dealership. Ralston showed me the various new car options now available and I decided to purchase a new Toyota Corolla as I had such a good experience with this car in the past. The dealership was clean and everyone I dealt with was curteous and friendly. I believe I got a great deal on my Corolla. The paper work and the delivery of my vehicle was smooth and evertyhing proceeded very quickly. I am enjoying my new car and my experience with the dealership after sale for installation of the lojack was quick and easy. I had a great experience with Westbury Toyota and it was a pleasure working with Ralston. More