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Westbury Toyota

Westbury, NY

4.9
2,939 Reviews
Welcome to Westbury Toyota, a Long Island Toyota dealer with a customer focus. Westbury Toyota has a large selection of New and Used cars that are available to be Toyota Certified Used Cars. You can visit our beautiful new facility that has been designed to better serve our Long Island Toyota customers. Westbury Toyota has a completely separate facility dedicated to only service and our retail rental car customers. Our factory-trained technicians that will handle all of your Toyota service needs right the first time you visit. Westbury Toyota service facility is convenient and focused on your Toyota service needs. We can handle your repairs, scheduled maintenance, oil changes, tire rotations, brake service and much more so you don't have to worry. Both of our state-of-the-art facilities are located in Westbury, NY and focused to meet the needs of all Long Island Toyota shoppers and service customers needs. Visit one of our facilities today and become part of the Westbury Toyota Family!!!
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1121 Old Country Rd

Westbury, NY

11590

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Showing 2,939 reviews

July 10, 2011

Mr. Suarez help was excellent, he demostrated courtesy and profesionalism and we didn't felt pushed in any way so we were free to decided on what we really wanted. It was a very good experience buying a c More

by Bettyf
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Cristian Suarez
May 26, 2011

My car had brake problems less than a month after they installed my brakes. The shop manager refused to look at my car and insisted they could not set up any appointments on the days I had off. After an h More

by Jaypoc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
2
May 26, 2011 -

Westbury Toyota responded

hello, my name is sebastian, the operations manager for westbury toyota. please contact me at 516-333-9748 ext 3230, or email ma at sscrio@penskeautomotive.com. your experience is a concern to me, and i would love the chance to discuss. thank you!

May 11, 2011

Paulette Davie (sales person) and Grace Castillo ( customer service ) Both ladies are extremely friendly and quick to respond with any questions or concerns. My hubcab had fallen only two days aft More

by alex_pz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Paulette Davie and Grace Castillo
April 22, 2011

Mike Scannello is awesome! We were buying our first car and coming to Westbury from NYC, he picked us up at the train station on his day off to help us buy the car. we really appreciate it, he is a honest More

by bwnyc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Scannello
April 19, 2011

I haven't bought a new car in 12 yrs, so I wasn't looking forward to what I thought would be a hassle. I thought this would be a frustrating and long experience to find the right car and most importantly th More

by Kingskid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohammed Butt and Russell Roshandel
April 18, 2011

Classic bait-and-switch dealership. I saw a car on their website, called the night before to confirm it was there and ventured out in a rental-car on a Saturday morning. Once I arrived I was notified that t More

by JM10016
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Mark
April 03, 2011

We were looking to buy a new Toyota Highlander at Westbury Toyota. Bruce Levine was our saleperson and he helped tremendously throughout the process. And because of Bruce we are now leasing a new 201 More

by lsiriban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Levine
March 31, 2011

I am a returning customer to Westbury Toyota and have had a pleasant experience working with John Edwards in the past and my present transaction. I worked with Ralston Dunn for the first time. Ralston and More

by MsMMac2000
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ralston Dunn and John Edwards, Ralston Dunn
March 27, 2011

Recently went there with my 2007 Highlander and they told me my radio which wasn't working needed to be replaced. They wanted 450 for a refurbished radio. I said no way. A week later i discovered my radio ha More

by vantofler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill
Mar 28, 2011 -

Westbury Toyota responded

Dear Vantofler- My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service. Through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. My name is Elizabeth DuBois Customer Relations Manager at Westbury Toyota Service Department, I would like to investigate your complaint and find out why a radio was recommended to you on this day and for what reasons a refurbished was also recommended. If you could provide me your name and phone number or any contact information that will assist me in looking up your account, I will make sure to investigate this issue and follow up with you regarding the outcome. Otherwise you can contact me at 516-333-9748 Ext. 3204. I look forward to speaking to you soon and resolving your concerns. Thank You, Elizabeth DuBois Customer Relations Manager

Apr 01, 2011 -

vantofler responded

mike nicosia 516-382-2524

Apr 07, 2011 -

Westbury Toyota responded

my name is sebastian, fixed operations director at westbury toyota. i am quite sorry about the experience you had at our dealership, as we always pride ourselves on both customer satisfaction and quality of work. please feel free to contact me in order to best discuss our options to resolve this issue. thank you.

March 21, 2011

This was my first time to this dealer and I was so impressed with the ease of the transaction and their williness to help me out of my lease with another car company. Mr. Calixte "held my hand" and w More

by laurahutzel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
FRANCISCO CALIXTE, Francisco Calixte
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