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Westbury Toyota - Service Center

Westbury, NY

4.4
322 Reviews

322 Reviews of Westbury Toyota - Service Center

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December 13, 2022

Kevin was on point with my car and the dealer is a very good place for me very professional and good service. More

by Rajer2141
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Dec 14, 2022 -

Westbury Toyota responded

Thanks for the great review! We're glad that you loved working with Kevin here at Westbury Toyota!

October 18, 2022

Oct 17, 2022 - Brought in my Corolla today for warranty scheduled maintenance and I must give a wonderful shout-out "kudos" and thanks to both Michael (Service Dept Westbury) and Kevin (a Toyota veteran bu More

by Rosie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MICHAEL AND KEVIN - The best - at Westbury Toyota
Oct 18, 2022 -

Westbury Toyota responded

Rosie–Thank you so much for stopping by to support Westbury Toyota with your 5-star review! We will be sure to tell Michael, Kevin, and the team just how much you appreciated their help. Until next time, safe driving!

October 06, 2022

Brought my SUV in for maintenance. Am very pleased with the quality of service and the manner in which I was treated. More

by Spider
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Department, Valentina Cortes
Oct 07, 2022 -

Westbury Toyota responded

This is the kind of feedback we strive for at Westbury Toyota. Thank you so much!

September 30, 2022

About 3 months ago I purchased a new battery from autozone for my 2017 Highlander. About a week ago my car shut off on me. I was advised my my mechanic to take the car into Toyota because the auto s More

by Ethomassmith
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sebastin
Sep 30, 2022 -

Westbury Toyota responded

It's concerning to receive this feedback, and I apologize if our team made any incorrect diagnosis on your vehicle. This is certainly not the seamless service we strive to deliver, and it's disappointing to hear you are upset. I am also very sorry for the interaction you had with our team, and will address this matter internally. In the meantime, I would like to speak with you directly as there seem to have been some miscommunications. Please give me a call when you can. Thank you, Charles Vassallo - Service Manager - 516-333-9748

September 27, 2022

Service is reasonable in terms of waiting time. 15K check up took one hour and 10 minutes. More

by Cricket’s car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentina
Sep 27, 2022 -

Westbury Toyota responded

Thank you for the positive review of Westbury Toyota! We appreciate your business!

September 22, 2022

Excellent service from beginning to end! My service advisor, Janine, was superior. She made my entire experience at Westbury Toyota a very pleasant one. More

by 12davinci
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janine L. - Service Dept.
Sep 22, 2022 -

Westbury Toyota responded

Woohoo! We can't wait to share your great feedback with Janine. Thank you for your business, and come by Westbury Toyota anytime!

August 31, 2022

Dealer is average ok, customer service depends on how do you look or what money they’re going to get. In the other hand service is great and pay attention to all details and and customer needs More

by Luilli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Valentina Cortez
Sep 02, 2022 -

Westbury Toyota responded

While I'm glad you have confidence in our work, your other claims are worrying to hear. We pride ourselves on the warm and equitable treatment of every guest, and I want to better understand how we've fallen short. If you have any information to share, please be in touch - I'd be glad to connect at 516-333-3100 ext. 4827. All the best, Randy Abreu - General Manager

August 18, 2022

Al is the best writer he is polite and thorough. The whole service department is great More

by Autofan63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aldaberto
Aug 18, 2022 -

Westbury Toyota responded

This is the kind of feedback we work hard for at Westbury Toyota! Thanks for giving Al a shout-out!

August 13, 2022

I think the service department is great. They are always friendly, courteous, polite & very informative. Especially Amanda who answered my questions with a smile. More

by byron.kirkland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wes Richards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Westbury Toyota responded

Thanks for sharing your appreciation of our service team, Byron! Amanda will definitely appreciate the shout-out. Many safe and happy miles from everyone at Westbury Toyota!

August 06, 2022

Always fast and friendly service . the employees front and back always professional. All questions are answered, never have a problem there. That’s why I always Recommend TOYOTA Westber More

by rbalserajr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Janine. Jami, Jay Gonzalez
Aug 08, 2022 -

Westbury Toyota responded

It means so much that you recommend our work to friends! Thank you for choosing Westbury Toyota and for sharing your outstanding review. Drive safely until we see you next!

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