Westchester Toyota

total nightmare at this dealership We were looking for pre-certified highlander and came to this dealership. We selected a car that we liked and left a deposit for the car and filled ou We were looking for pre-certified highlander and came to this dealership. We selected a car that we liked and left a deposit for the car and filled out the loan paper work and we were advised that the dealership will contact us once the loan is approved during the weekday. The loan was approved and when we went there to finalize the car, after waiting for ONE hour, they finally told us that the car we selected was sold already inspire of giving the deposit for that car. They tried to sold a car with more mileage, in bad condition and higher price and then saying they will give us 1000$ discount as good will. The manager was trying to be super slick, these ppl have no values, no customer loyalty..we felt so cheated in this entire process and will never ever recommended this place to anyone. Be careful with your deposit money....we are still waiting for it. More

Deceptive Pressure Sales Claudio is most likely the best example of ehat we all fear in a car sales man, deceptive, double speaking and never a direct response. Sold my mother Claudio is most likely the best example of ehat we all fear in a car sales man, deceptive, double speaking and never a direct response. Sold my mother in law a car with every extra warranty imaginable without ever asking her if she wanted it. Was completely dishonest about the specifications of the vehicle. The window label from the car in her paperwork had a different VIN# than the vehicle itself! The management team took 7 weeks to fix this problem and it ended up costing my family an extra $4k. Definitely would stay away from this salesman, he is only out looking for his own best interest and lining his pocket with your money. More

Warranty Issues, poor customer service I went to the Toyota dealership in Westchester this evening to follow up on a Tire and Wheel 2 yrs and Paint/Fabric 3yrs warranty agreements I purchas I went to the Toyota dealership in Westchester this evening to follow up on a Tire and Wheel 2 yrs and Paint/Fabric 3yrs warranty agreements I purchased for my 2012 Toyota Rav4. I did not receive any paperwork for these agreements upon purchasing the car. We also purchased 3 years of Auto Care for which we were told we would receive in the mail. We received the Auto Care agreement in the mail- as we were informed- and then waited diligently to receive our agreements for the Tire and Wheel and Paint/ Fabric warranty. The reason for following up on these warranties was because, today, I took my car for an oil change at the service department and was informed that my back right tire had a nail in it. I told the representative that my car was covered and was informed that the warranty did not cover punctured tires, only tire replacement for excessive damage. Surprised by this news, dismayed that I did not have paperwork for the warranties I paid for; my wife and I went to the dealership for some answers. Dennis Clarke greeted us. He listened to our situation and informed us that we should have received a copy of both warranties in our package. I informed him that we never received this paperwork and it was the reason for our visit. What proceeded was a series of condescending responses that were unbecoming of a Senior finance manager. He went on to say that if he where the customer he would have made sure he got a copy of the papers. After he scolded us for not insisting on getting the warranty upon purchasing the car; when did it become good practice to blame the customer for not knowing?!? He was helpful in providing us a copy of the warranties; doing so again, condescending we noticed the warranties were never signed. Suspicious, No? Dennis replied "that is because it is a package deal and signing the bill of sale was signing both contracts. They are part of a package". On the bottom of both, the Tire and Wheel and Paint/Fabric warranty, contract states that the costumer must sign in agreement of all stipulations. We found this and many other explanations to be purposefully confusing. We inquired about another situation that involved Autocare but realized that our attempt to get answers were in vain as Mr. Clarke advised us to return and speak directly with Mr. Joe Kundrat. Mr. Clarke and I had been debating the 1-year complimentary service when Mr. Arson Castillo disrespectfully joined the conversation. He began to offer us a free tire stating, “Dennis, just give them a new tire, I’ll approve it” I was shocked, my wife was irate, we asked Mr. Castillo to leave. Mr. Castillo continued to engage us inappropriately. We felt disrespected and after asking Mr. Castillo to remove himself from the conversation over 4 times we gathered our things and left. We will be returning to discuss this further. Please check back for an update. More