Westchester Toyota

We purchased a 2009 RAV4 Limited loaded with options in October 2008. During this period in the year, all dealers are selling off their 2008 models to give way to the new 2009s. We were interested to see October 2008. During this period in the year, all dealers are selling off their 2008 models to give way to the new 2009s. We were interested to see the difference between those year models hence we called and visited almost all Toyota dealerships in New York City and nearby places. To our dismay, no one has the 2009 model on their lots yet but we found-out that Westchester Toyota amazingly has plenty of them parked in their lot. We were assisted by sales agents Mr. Landers and Mr. Pedro Segura who granted our requests in a very friendly manner. As per our small request, Mr. Segura graciously brought us to a nearby warehouse 15 minutes away from their location to show us their new models. He encouraged us to get inside the car and inspect the features esp. the smart key system, the back-up camera, and the JBL stereo. The front grilles, headlight case and fog lights were upgraded. Those 09 features won our hearts over the 08s. This experience we did not get from other Toyota dealerships in the area. The agents on other dealerships would eagerly bring us to their desks to discuss the price and hook us to sign a deal and make a deposit without taking care of our request. Their agents’ main concern is to have us trapped to buy from them even though they don’t have the units yet. We simply didn’t like those lures. What’s important to us is to see the car first because it could greatly help us make a decision. After seeing the model that we liked, we negotiated the price and was given to us at the True Market Value - what others were paying at that time, as published at Edmunds.com which is way lower than the MSRP. After that, we were led to the financial services department to talk about the APR, the additional accessories such as alarm and Lo-jack. It was ideal and enjoyable up to this point. We were handled by Agent Dennis, and to our dismay he maybe a lemon to a small degree in Westchester Toyota. We were told to wait for a while until it was past eight in the evening; all of us were hurrying-up to leave the place. Dennis became avoidant to answer questions. He was unyielding to our bargains on the APR and was wanting on the details of the VIP alarm he was selling. He was successful to force us get a higher APR than we are supposed to get. I almost walked-out and rejected the deal. He even misspelled my name that was carried out on all the printed documents, and he won’t reprint it. That said, it was a bit of irritant but should not affect the dealer’s rating. By and large, we still got an excellent customer service from Mr. Landers and Mr. Pedro Segura, and we would still highly recommend this dealership. Don’t forget Dennis, I would recommend to get another financial service agent if he were to handle you. More

My wife and I shopped around looking at several different makes and models. We narrowed it down to a Honda Civic and the Toyota Camry. The Toyota Camry was hands down a much better vehicle with all the bel makes and models. We narrowed it down to a Honda Civic and the Toyota Camry. The Toyota Camry was hands down a much better vehicle with all the bells and whistles. The negotiation on the price of the cars was painless. More

I definately would not recommend this dealership. I went tp purchase a used camry and had agreed upon a deal and signed a deal memo on it (including pricing and monthly payments). i was rushed to get insur tp purchase a used camry and had agreed upon a deal and signed a deal memo on it (including pricing and monthly payments). i was rushed to get insurance and all of the paperwork that the bank needed. the next day, my salesman, Jamie, called me and said taht everythign was all ready to go, all i had to do was come in to finish the final paperwork (i had my previous trade-ion car towed there, left a deposit and already bought insurance the day before). Jamie promised me it would only take 25 minutes and convinced me that I could do this during my lunch break since we had already began the paper work and got bank approval. he came to pick me up from my job and brought me to the dealership - he firrst told me to move my belongings from the trade-in car to the new car which i did and then leaving me in the middle of the dealership for almost an hour when he knew i had to get back to work. Finally he brought me upstairs to meet with Joe - in the fiannce department. Joe put papers in front of my face and told me to sign them - when i looked at them, i saw that the monthly payments were almost $200 per month more than what i had previously agreed to. I was very upset and then pressured into ourchasing another car. Joe told me it would be for t he same price as the original car but was a better 'certified' car and would therefore include a warranty. he then walked away from me and left me for another hour and when he came back told me that i couldnt have that car because it was already promised to another customer. Again, i was presured to agreeing to buy another car, also for the same price as the original car but was a better 'certified' car and would therefore include a warranty. however this car had a strange noise to the engine - but i was hassled and told taht it didnt matter because it came with a warranty. i was so stressed and had then missed hours of work. when i got home later and looked again at the paperwork, i saw that they did not give me the car for the same price as the original car!!! I WAS SNEAKILY CHARGED $3000 FOR THE CERTIFICATION AND WARRANTY - AND THEY NEVER INFORMED ME OF THIS. Even after complaining to managment, the did not fix the problem. Instead they 'allowed' me to cancell the warranty and refunded my money. now i have a car that makes noises and no warranty. this dealership caused me soooo much stress. every employee there tells you something different than the next - it was seriously the worst experience i have ever been through. after i told this story to several of my friends, co-workers, and family members, i learned that many of them have had horrible experiences at westchester toyota also. DONT GO TO THIS DEALERSHIP - SAVE YOU SELF LOTS OF TROUBLE, MISERY AND STRESS!!!! More

When I brought my vehicle to Westchester for service, I found everyone to be very friendly and professional. I needed some routine service as well as other work done. Jason did a great job in making sure I found everyone to be very friendly and professional. I needed some routine service as well as other work done. Jason did a great job in making sure I understood all the work that was being done, and that all my questions were answered. I was very happy with the service I received. More

After shopping around at multiple dealers in the New York and New Jersey area, I found Westchester Toyota offered the best deal. The sales staff was very helpful and friendly. My salesman, John, made sure I and New Jersey area, I found Westchester Toyota offered the best deal. The sales staff was very helpful and friendly. My salesman, John, made sure I had a good experience from the time I first went to the dealership until I picked up my new car. More

i like going to westchester toyota for my service because they treat me with respect and the always give me a fair price.they always fix it right the first time.ive bought three toyotas in the past and i hav they treat me with respect and the always give me a fair price.they always fix it right the first time.ive bought three toyotas in the past and i have never had a problem bringing it down to westchester toyota ever. More

I am very happy with my brand new 2009 Toyota Sienna XLE. When you go there, ask for Eddie Pena and Bryan Thau and they will treat you like a gem and give you the best deal possible. Eddie, Bryan and the de When you go there, ask for Eddie Pena and Bryan Thau and they will treat you like a gem and give you the best deal possible. Eddie, Bryan and the dealership will go out of their way to accommodate your needs and go the extra miles and stay late to satisfy your auto needs. I would recommend the dealership for sales. They were all very fair in their dealings. Calvin vclgreg@aol.com More

I had a very good experience at this dealership. I shopped around and found the very best price here. Everyone was friendly and went out of their way to make this a positive experience. Not only did shopped around and found the very best price here. Everyone was friendly and went out of their way to make this a positive experience. Not only did they deliver the car to my house (which is almost an hour away) but when I had a problem a month later (a small fender bender) they picked the car up, fixed it, and again delivered it back to me. You could not even tell the car had ever been in an accident! I will definitely do business with them again...i will be buying a car for my daughter from them in the next 6 months! More

I bought my 4 runner from them in 2002 and i went back for my 2008 camry. David Lee took care of my fine last time and this time Anson made my deal for me. I love my new camry and send all of my friends t for my 2008 camry. David Lee took care of my fine last time and this time Anson made my deal for me. I love my new camry and send all of my friends to buy a car from them. They are great to deal with. They make it so easy to buy a car! More

I visited this dealer once before but did not make a deal. After my initial visit I received a follow up phone call from the General Sales Manager Anson Castillo. Mr. Castillo asked that I return to m deal. After my initial visit I received a follow up phone call from the General Sales Manager Anson Castillo. Mr. Castillo asked that I return to meet with him so that he can go over my offer and hopefully work out a deal to both our liking. To make a long story short, we met and we agreed on the numbers and just like that I drove off with my new Camry XLE. They have a great team there. More