Westcoast Auto Sales

Amazing customer service! This business has figured out a winning strategy that many other shortsighted businesses have yet to figure out- and that’s a focus on incentivized cu This business has figured out a winning strategy that many other shortsighted businesses have yet to figure out- and that’s a focus on incentivized customer service! Excellent customer service may not always end up yielding high returns on a case-by-case basis (which was probably the case with my purchase from them), but what they don’t gain in the short term, they get back exponentially in their long game. Excellent reviews, word-of-mouth referrals, and repeat customers are the gifts that keep on giving! Why more businesses haven’t figured out this simple strategy, I’ll never understand… Anyway, on to my review: My car was declared a total loss in an accident and I had to find something to replace it. I did a lot of research online for cars in my area and I decided to head over to Westcoast to test drive and potentially buy a Hyundai Santa Fe. I’m usually pretty good about knowing what I want before making a big purchase, so I was really hoping that I would be getting a straightforward experience without all the needless song and dance. Luckily, that’s what I got from both Cesar and Argenis! When we first walked on the lot, Cesar came up to help us. He was very laid back and personable and didn’t pressure us in any way to look at other cars or to buy. He was knowledgeable about the features and a sincerely friendly guy (sincerely being the key word here). There were many more expensive cars on the lot, but I never felt like I was getting less than amazing service. I think it was the no-pressure experience that made me decide to go for the car (having worked in commission sales for a couple of years, I appreciated this even more!). After I decided to go for the car, there was the obligatory handoff to the financial guy/internet manager (Argenis) to seal the deal. For being a first time buyer at a dealer, Argenis was able to work his magic to finance me at a great finance rate. Though he did start pitching me the warranties and the add-ons, he was really receptive and stopped almost mid-sentence when I told him that I wouldn’t be interested in any of it. I liked that he matched my communication style, and that he was direct and to-the-point. The excellent cat artwork he had on his mini-fridge was also an added bonus! The only aspect of the purchase that I thought wasn’t as forthcoming was the aftermarket tint they added on to the original advertised price. The advertised price was $11,700, and then they charged me $799 after-the-fact for the tint that was already on the car when I arrived at the dealership. This was the only reason that I hesitated to purchase the car and almost went home to think on it and search for other cars. It seemed a bit underhanded- an honest representation would have been to list the car for $12,499. When all was said and done though, there was low enough miles on the car, the interior was really really clean, the total price was reasonable, the finance rate was good, and the service was no-pressure once I communicated my intentions to them. When I drove off the lot that evening, I ended up having some cosmetic issues with the car, and though they didn’t technically have to, they agreed to fix it for me and got back to me promptly when I had questions. Thanks Cesar and Argenis! Despite any negatives, a used dealership that stands behind the product that they sell you, even after you drive it off the lot, might be akin to finding a needle in a haystack or maybe even stumbling on to a double- no… triple rainbow. It’s for that reason that I would recommend Westcoast Auto! More

Very helpful Came in unsure how things would go, thinking my parents would handle most, but Raji was very friendly and helpful with showing us the cars we were par Came in unsure how things would go, thinking my parents would handle most, but Raji was very friendly and helpful with showing us the cars we were particularly interested in. I appreciated how incredibly informative he was. There was a moment where I was worried there would be a complication with our trade-in deal, but Albert helped us out a lot with the paperwork. They were both very accommodating for any concerns we had as well! I definitely recommend this dealership to people! More

Best used car dealership period! Walked in and atmosphere was great. Great selection of cars and everyone was so friendly. They were patient and enthusiastic with me even after having Walked in and atmosphere was great. Great selection of cars and everyone was so friendly. They were patient and enthusiastic with me even after having to test drive a few vehicles. They did not rest until i was satisfied. The true icing on the cake however, was Albert. He literally MADE my car buying experience. Not only was he very friendly and courteous, but he went the extra mile for me on my car finance. You don't even have to ask, he will find ways to get you a better deal. I drove off knowing I got a great deal because of Albert. Thank you Albert and I'll for sure be back again for my next purchase. More

Friendly staff! Made us feel comfortable with our purchase! We purchased a car with Cesar and Argenis' help just a few weeks ago and couldn't be more pleased with the help we were given! Both gentlemen made the We purchased a car with Cesar and Argenis' help just a few weeks ago and couldn't be more pleased with the help we were given! Both gentlemen made the buying process smooth and easy! We traveled a little over 200 miles to purchase our vehicle and it was worth the drive!! Thank you Argenis & Cesar! More

The best car buying experience yet! From the moment we arrived on the lot we were impressed with the inventory of cars and their immaculate presentation. Immediate good vibes! Our sales From the moment we arrived on the lot we were impressed with the inventory of cars and their immaculate presentation. Immediate good vibes! Our sales person Joel welcomed us, and immediately showed us the car we had earmarked from the Westcoast website, a 2012 Dodge Avenger. We liked the fact that he was very knowledgeable but not at any point pushy. He patiently showed us other inventory at our request, but we decided to stick with our first choice. Joel soon got the buying process underway and with the help of Bill they took great care of us. So glad to have found this auto sales company. Just love the car and of course its very competitive price. Thanks Joel and Bill! We'll be back! More

I thought it was too good to be true .. and it was. I wrote a review in June 2014 after I'd bought a 2012 Mercedes C250 from Westcoast Auto Sales. Albert was very nice and friendly, and I bought the ca I wrote a review in June 2014 after I'd bought a 2012 Mercedes C250 from Westcoast Auto Sales. Albert was very nice and friendly, and I bought the car, although it was the first time I'd ever bought a car and didn't feel like I got a great price/value. There were a lot of calls and follow up and pressure to write a review, and I wrote one that was honest at the time. Unfortunately, when I took teh vehicle back for fixed items identified upon purchase, it was a sloppy and incomplete job. I'd paid for window tinting, and that was done, but they were supposed to fix the road rash on the wheels, and that was not done. Also, when I picked it up they had left the carpet pulled up near the front passenger door; not the way a car should be delivered to a customer. When I finally got someone to look at it, I could tell he wasn't sure what he was doing, but somehow got the carpet jammed in for the most part. I didn't think that was worth taking the time to change my review, but I was recently tapped on the bumper fairly gently by someone behind me at a stop light, and the paint on my bumper pulled away and chipped off in long strips across the bumper!!! I've never seen anything like it; gapped in large sections competely away from the bumper. Both of the certified body shops I took the car to confirmed that the car had been in some sort of accident and the bumper had been badly repainted; a very cheap job. So I'm furious, and have no doubt that Westcoast Auto Sales knew about it. Any dealer who buys and sells that many cars knew what they were looking at when they bought the car from its original owner. They probably bought it that way and re-painted it themselves. But NONE OF THIS was disclosed to me. They presented a car with a CarFax showing no accidents, but we all know that there can be accidents that are not reported. They knew and should have disclosed that to me. The price I paid was already at retail bluebook, which is not a good price, and this means i was defrauded at that. I don't believe the reviews on this site; I know the pressure they put on customers to write a good review immediately. More

Second car bought at Westcoast Auto sales This was the second car I went to buy.. It was the same experience I had with the first car I bought, the best.. Very friendly and helpful..I love my This was the second car I went to buy.. It was the same experience I had with the first car I bought, the best.. Very friendly and helpful..I love my new car.. Thank you Argenis for all your help.:) More

Great Car Buying Experience I was shopping for a used SUV when I stopped by West Coast Auto Sales last Monday. I was immediately greeted by Chuck Moorston. He was friendly, att I was shopping for a used SUV when I stopped by West Coast Auto Sales last Monday. I was immediately greeted by Chuck Moorston. He was friendly, attentive and showed me a variety of quality SUV's in stock. With his assistance, I found exactly what I was looking for at a very competitive price. Overall I had the best car buying experience of my life, West Coast Auto has raised the standard of a used car dealership. Only quality vehicles and professional sales personnel. More

Nice job guys!! I came into the dealership looking at a specific truck. My questions were answered and I was not forced into looking at other vehicles. Raji was ver I came into the dealership looking at a specific truck. My questions were answered and I was not forced into looking at other vehicles. Raji was very helpful and Argenis came in at the right time to help with the paperwork. The owner even came in and chatted for a brief minute. Everyone was very friendly and courteous. All I can say is that everyone was helpful, helpful, helpful! Everyone made the car buying experience a really pleasant one. They were mindful of my time and tried to get me out of there with my new truck as soon as possible. I would definitely recommend West Coast to my friends and buy a vehicle here again. Nice Job!!! More

Impressive Dealership I checked out West Coast Auto Sales this last Monday while looking for an SUV for my wife. Chuck Moorston and Argenis Correa made the purchase go so I checked out West Coast Auto Sales this last Monday while looking for an SUV for my wife. Chuck Moorston and Argenis Correa made the purchase go so smoothly, I came back on Wednesday to purchase a vehicle for myself. I was impressed with their friendliness, expertise and professionalism. My wife is happy with her new Jeep and I'm loving my Lexus. I highly recommend West Coast Auto Sales, they have pushed the standard of car sales to a higher level. More