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Westfield Ford Inc
Countryside, IL
132 Reviews
Welcome to Westfield Ford! At our Ford dealership in La Grange, IL, you'll find an outstanding new car, truck, and SUV inventory to choose from and a service center you can rely on. Best of all, Westfield Ford has a dedicated staff ready to serve our customers no matter what department they're visiting. We encourage you to explore our site by visiting our new and used vehicle inventories and scheduling a test drive with your favorite model.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 132 reviews
March 04, 2010
Everyone was really friendly and worked with us to find a vehicle that was in our price range. We weren't sure if we wanted new or used, but they helped us figure out the pros and cons and price difference. vehicle that was in our price range. We weren't sure if we wanted new or used, but they helped us figure out the pros and cons and price difference. Never felt "stalked" while looking...which is a huge plus in my book! Would definitely recommend! More
by yummie55
Employees Worked With
Tony
June 08, 2008
I have rated Customer service a 1 because it took me a total of 5 trips to this dealership to get my 500 dollar deposite back. The dealer said that on two of the occasions the check was there but was no total of 5 trips to this dealership to get my 500 dollar deposite back. The dealer said that on two of the occasions the check was there but was not signed by the owner. Then they told me the owner only sends money out to people 2 days out of the month. The owners wife convieniently forgot on the first day then I had to wait for another 2 weeks so she could sign it then. I gave them a 2 in friendliness because through it all they were always initially friendly. However, they would turn on you in a second if things didn't go their way. Like when I was going to walk out. My overall experience is definately a 1 because they lied numerous times, they would not return my deposite when they could not honor the deal we made, and they made it as difficult as possible for me to get the deposite back (took me a full month). They also gave me a new mustang to take home when we made the deal to use until they got my car and they took my trade-in. This was a tactic they used to try and force me to make the deal. At one point they told me I couldn't have my car back because it was "already sold". Just one lie after another. Basically what happened was we made a deal on a Mustang GT/CS that would be a dealer trade and I gave them a 500 dollar deposite to hold that deal. The next day they told me they couldn't get the car we made the deal on because it was sold. When I went to get my money back they talked me into letting them try to find other cars I would be interested in. We went through 4 different cars that I agreed on then supposedly they had been sold when they checked on them. They strung this process out for two weeks hoping I would give in and buy a Mustang Convertable on their lot. They made getting my money back as difficult a process as possible (this took me over a month). Whatever you do, dont give these guys a deposite for anything. If you have to, then use a credit card so you can let the credit company fight with them. The best part was when I went to the dealer that had my original car we made a deal on. It was never sold to anyone! Guess what? I am now driving that very car today. More
by dwadas
Employees Worked With
Sales Managers and Ryan Roux
