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Westfield Ford Inc
Countryside, IL
134 Reviews
Welcome to Westfield Ford! At our Ford dealership in La Grange, IL, you'll find an outstanding new car, truck, and SUV inventory to choose from and a service center you can rely on. Best of all, Westfield Ford has a dedicated staff ready to serve our customers no matter what department they're visiting. We encourage you to explore our site by visiting our new and used vehicle inventories and scheduling a test drive with your favorite model.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 6:30 AM - 6:00 PM
Tuesday 6:30 AM - 6:00 PM
Wednesday 6:30 AM - 6:00 PM
Thursday 6:30 AM - 6:00 PM
Friday 6:30 AM - 5:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 134 reviews
October 22, 2026
Their service department is terrible. Half the time they don't answer the phone and when they do they schedule mobile service that never shows up. One time when they actually did show u Half the time they don't answer the phone and when they do they schedule mobile service that never shows up. One time when they actually did show up their tech said I had a blown speaker which I also heard but never mentioned it. They scheduled it for repair in house to which I was told it wasn't blown, even though their own tech had previously said it was. Then my Lincoln had a recall and they were supposed to send out mobile repair. They never showed up. I called and they said they didn't have the part yet, they rescheduled it and then the day of called and said they had the wrong color part, then the third time they were over 30 minutes late so I called and Tony who I talked with every time said they were on their way and then they never showed up at all. Complete disregard for customer's time, and lack of respect. Today over a week later they called me to say they had the part in to call them. Needless to say I have not and will not, I will use Gillespie in Gurnee who has stood behind their mobile service and does not waste their customer's time. More
by JillF_10
Employees Worked With
September 16, 2026
Horrible car-buying experience from beginning to end. I purchased a brand-new vehicle, only to receive a call the next day telling me that I would have to pay more per month and needed to come back in to I purchased a brand-new vehicle, only to receive a call the next day telling me that I would have to pay more per month and needed to come back in to sign a new contract. Somehow, the numbers went from them wanting approximately $50 more per month to later offering a payment approximately $70 less per month. When I refused to sign another contract, I received a phone call from someone identifying himself as the “CEO,” who told me that if I did not return the vehicle or sign a new contract, the police would be called. This made an already stressful situation even worse. I eventually signed the new contract. Unfortunately, the problems did not stop there. I had to bring my BRAND-NEW vehicle to their service department because the air conditioning was not working. They kept my vehicle for several days, ordered the necessary part, and repaired the air. However, when I picked it up, I immediately discovered additional problems: the GOAT Modes were no longer working, the gear shifter was not properly positioned, my USB chargers were not working, and my dash had been scraped up. What was most disappointing was the response afterward. I did not feel that correcting these issues was treated as a priority, even though they occurred after my vehicle had been serviced there. I finally took my vehicle to Napleton in Oak Lawn, and the difference in customer service was remarkable. They fixed the problems, communicated with me throughout the process, and most importantly, I felt heard. Buying a brand-new vehicle should have been an exciting experience. Instead, this entire process became unnecessarily stressful and frustrating. Based on my personal experience with both the sales and service departments, I would not choose to purchase another vehicle here. More
by oneal.jessica82
August 01, 2026
I’ve purchased 5 vehicles from Westfield Ford. They are honest and they listened to what I needed. Respected my budget and always made me feel at ease during the process. The team from top to bott They are honest and they listened to what I needed. Respected my budget and always made me feel at ease during the process. The team from top to bottom is friendly and knowledgeable. The credit process was seamless and they always made my buying experience hassle free. Highly recommend More
by mcginniskaylaa
July 21, 2026
I am picky when it comes to cars, but thankfully Sonja found the perfect match for me. She was incredibly helpful, honest and patient throughout the entire process. She answered all of our questions and m found the perfect match for me. She was incredibly helpful, honest and patient throughout the entire process. She answered all of our questions and made buying a car a great experience. More
by Vancho Janev
Employees Worked With
Sonja Atanasovska
May 20, 2026
Care NOTHING about loyal customer. Purchased cars from them since they opened. Their mistake cost me $171.00. Their response, "Too bad." Will never patronize them again. Purchased cars from them since they opened. Their mistake cost me $171.00. Their response, "Too bad." Will never patronize them again. More
by John
February 27, 2026
Eric did a Fantastic Job with my Ford Edge. He worked great with Amen in securing a great price and financing. I have bought at least 12 cars from Westfield and will continue- Ted S He worked great with Amen in securing a great price and financing. I have bought at least 12 cars from Westfield and will continue- Ted S More
by tktt2005
