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Westgate Chrysler Jeep Dodge RAM
Raleigh, NC
1,180 Reviews
At Westgate Chrysler Jeep Dodge Ram, we believe that a dealership should be about much more than just selling you your next car, truck, or SUV. At Westgate Auto Group dealerships, we go beyond the sale to form a relationship with you so we can better serve your needs and help make your life easier. We operate with integrity and transparency that makes it easy to shop with us, have your vehicle serviced, and so much more. But don't just take our word for it, pay us a visit at our flagship store from Durham or Cary, NC and find out why so many drivers love visiting Westgate Chrysler Jeep Dodge Ram today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,180 reviews
August 08, 2026
I scheduled an appointment via telephone for an oil change + tire rotation/ scheduled maintenance AND jeep recall... I arrived on that day and my name was no where to be found, so the only service that change + tire rotation/ scheduled maintenance AND jeep recall... I arrived on that day and my name was no where to be found, so the only service that could be done was the oil change + tire rotation & then the recall couldn't be scheduled out until the end of August? The jeep service person told me that the recall would be an all day affair. So I went to scheduled the recall service with another dealership across town for 2 days out-got in & the recall was only an inspection./ I guess it was fine and it took 15 min. The service rep there told me; when I arrived that it would only take 15 min, not all day. Another concern of mine was/is.. this was my FIRST time at this dealership (recently moved to Raleigh) and I left my keys with the jeep dealership person... when my car was done, I went back to the jeep dealership section and was told it was at the quick in & our/ express thing (which is fine) but that should've been communicated before handing my keys off and picking it up at another building... I don't care if it's the same place, this is helpful information a customer should know. So I think the frustration is 1) my appointment not being found 2) this recall that took a few minutes. I will say, I did like the complimentary car wash. I'd still recommend, but I won't be returning to get my car serviced. More
by Chelsey.wylder
Verified Customer
August 08, 2026
Scheduled 3 services for my appointment. On my arrival i was told to go to express where i was told they can only do part of my service and to schedule another appointment for recall. I sche On my arrival i was told to go to express where i was told they can only do part of my service and to schedule another appointment for recall. I scheduled an appointment for everything. Inefficient and agents were not helpful. Worst dealership experience ever had More
by rchadley77
August 08, 2026
If I could give zero stars, I would. This is what you can expect from an oil change here: poor customer service and unacceptable workmanship. After my oil change, I discovered that oil This is what you can expect from an oil change here: poor customer service and unacceptable workmanship. After my oil change, I discovered that oil had been spilled all over the engine cover and surrounding area and apparently wasn't properly cleaned up. There was smoke coming from under the hood afterward. That is absolutely unacceptable after paying a business to professionally service your vehicle. I brought the issue to the manager's attention, and his response was essentially, “It's just a little oil spill. It'll be okay.” That response made the situation even worse. Instead of taking responsibility, apologizing, and making sure everything was properly cleaned and inspected, my concern was brushed aside. Do not bring your vehicle here. I sincerely hope Dodge takes a serious look at the quality of service being provided at this location. I trusted them with my vehicle for a routine oil change. I should not leave wondering why my vehicle is smoking because oil was spilled throughout the engine compartment. I will never return to this location and cannot recommend it to anyone. More
by roy.t.curtis
Employees Worked With
Alen zelaya, thomas ayers
August 07, 2026
Perfect Great experience, everything went smooth. The sales staff made this process very easy and I was in and out in 2hrs. They had my best interest at heart. The sales staff made this process very easy and I was in and out in 2hrs. They had my best interest at heart. More
by goodwyn1992
Employees Worked With
Michelle
August 07, 2026
Ricky made my experience at WestGate AMAZING! !! Very kind , professional and knowledgeable. And I can’t forget Garret !! Both amazing , thank you both . !! Very kind , professional and knowledgeable. And I can’t forget Garret !! Both amazing , thank you both . More
by seleach02
Employees Worked With
Ricky , Garrett
August 07, 2026
Jason serviced my car for recalls and told me that he would probably have to keep it overnight. He actually had it finished within hours. When I picked up my car, he thoroughly explained each recall that would probably have to keep it overnight. He actually had it finished within hours. When I picked up my car, he thoroughly explained each recall that was addressed. Overall great experience. More
by charita.tabron
Employees Worked With
Jason
August 06, 2026
They had the car for about a-month to fix an issue and when we took it,it had sounds and when we took it back to them they kept it for a week and said they don't know the source of the sound and not this when we took it,it had sounds and when we took it back to them they kept it for a week and said they don't know the source of the sound and not this is the second week and they still don't know the problem More
by M_kandiel
