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Westgate Chrysler Jeep Dodge RAM
Raleigh, NC
1,228 Reviews
At Westgate Chrysler Jeep Dodge Ram, we believe that a dealership should be about much more than just selling you your next car, truck, or SUV. At Westgate Auto Group dealerships, we go beyond the sale to form a relationship with you so we can better serve your needs and help make your life easier. We operate with integrity and transparency that makes it easy to shop with us, have your vehicle serviced, and so much more. But don't just take our word for it, pay us a visit at our flagship store from Durham or Cary, NC and find out why so many drivers love visiting Westgate Chrysler Jeep Dodge Ram today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,228 reviews
Verified Customer
August 21, 2026
Bought used car. Was told they could NOT remove the anti theft and tinting 800 dollar charge that it was a hard stop for them. Was given different negotiated price wi Was told they could NOT remove the anti theft and tinting 800 dollar charge that it was a hard stop for them. Was given different negotiated price with online staff for out the door than when we were there. Once it was made apparent you all did not have a charging cord for the EV vehicle they brought the price down BUT we late noticed they removed the tinting and anti theft but never told us they removed this so when we were looming for that hard stop package it was not present. Also only one key available. New key from manufacturer is over 500 dollars. They offered not resolution to either issue. TJ stated that a new key fob would be covered under manufacturer warranty it is not. Financial person had the personality of napoleon and tried to force warranties on us when we refused multiple times. We drove almost 2 hours for a quoted online out the door cash purchase and was still haggle and lied multiple times at the dealership. Would not recommend buying from except for TJ customer service to us. Otherwise it seems your team just wants to swindle people by using deceit and are untrustworthy. Just straight up lies trying to commit fraud. More
by JELCTECH
Employees Worked With
TJ who was great the rest of the place sucks and lies
August 20, 2026
Jason has poor customer service/communication skills, is easily flustered/escalated and becomes rude and abrupt. He provided wrong information about what was initially wrong/repaired. Brad/John were initial easily flustered/escalated and becomes rude and abrupt. He provided wrong information about what was initially wrong/repaired. Brad/John were initially apologetic and assured me of a better experience going forward. While they weren't rude, they were minimally communicative about the status of my car and provided vague information about actual progress. I had to initiate almost all outreach. They had my car for two months and I had no direct contact from the dealership from July 13 until August 14th when my car was ready. Zero regard for customer experience. No apologies. Nobody told me I could even open a case with Jeep customer service/Mopar until after one month, I inquired about my rights under Lemon Laws. They never opened a Star Case and did not even mention that as an option despite spending months telling me how complicated it was to diagnose the issue with my car. This prevented any recourse I had with Jeep/Mopar as they'd not followed the necessary channels to prove whether my car was fixable, as Jeep/Mopar determined dealership delay as the cause for my new 6 mo old car being out of commission for 2 months. More
by specialk7800
Employees Worked With
Jason, Brad, John
August 20, 2026
The dealership completely forgot to do one of the two things we asked for but also installed a cabin air filter that was fragranced and caused me to get a severe migraine just from driving home. No one s things we asked for but also installed a cabin air filter that was fragranced and caused me to get a severe migraine just from driving home. No one should put fragrance in a vehicle without consent. When I called the front desk to ask what the scent was he lied and said that is was mandated by Jeep (it is not) and it would go away in 10 minutes (I took the filter out as soon as I got home and figured it out and bought a new filter and the car still reeks five days later). We will never return to a dealership where people lie. More
by goldsteinjay3
August 19, 2026
This was my 2nd car purchase from Westgate Jeep in the past 2years. The Westgate Jeep team continue to go the extra mile to make sure that I am taken care of. It’s a great team of folks! Farooq, Peter, Ru past 2years. The Westgate Jeep team continue to go the extra mile to make sure that I am taken care of. It’s a great team of folks! Farooq, Peter, Russ and the entire team helped to put me at ease with my tire issues. As always I am impressed by their professionalism and attention to detail. They continue to make me feel truly appreciated as a customer of Westgate. All of the members of the Westgate Jeep team make sure my experience is always GREAT! It’s like dealing with family. Their ability to communicate and lead are major assets to Westgate Jeep! More
by ljj51911
Employees Worked With
Farooq, Peter, and Russ
August 17, 2026
Troy Miller came across as professional, genuine, and easy to work with. He made the car-buying process feel straightforward and stress-free, while actually listening to what I wanted instead of just try easy to work with. He made the car-buying process feel straightforward and stress-free, while actually listening to what I wanted instead of just trying to make a sale. He went above and beyond to make sure I was taken care of, and his customer service restored my faith in the dealership. More
by ramel_white
Employees Worked With
Troy Miller
