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Westgate Chrysler Jeep Dodge RAM
Raleigh, NC
1,228 Reviews
At Westgate Chrysler Jeep Dodge Ram, we believe that a dealership should be about much more than just selling you your next car, truck, or SUV. At Westgate Auto Group dealerships, we go beyond the sale to form a relationship with you so we can better serve your needs and help make your life easier. We operate with integrity and transparency that makes it easy to shop with us, have your vehicle serviced, and so much more. But don't just take our word for it, pay us a visit at our flagship store from Durham or Cary, NC and find out why so many drivers love visiting Westgate Chrysler Jeep Dodge Ram today!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,228 reviews
Verified Customer
August 11, 2026
This is the second time we have brought our vehicle in for a simple maintenance. Oil change, tire rotation and alignment, which I was only just told this time they can't really align the tires. And for th for a simple maintenance. Oil change, tire rotation and alignment, which I was only just told this time they can't really align the tires. And for the second time in a row, when my wife left the facility, the vehicle was making loud banging noises. Both times she had to bring it back immediately. The first time they said it was because a caliper was not put back on correctly. This last time they said a balancing weight fell off, but balancing weight coming off don't make loud banging noises, so I don't buy that. Beyond that, when my wife showed up to get the vehicle after they fixed the 'balancing weight' they couldn't find the keys, then when they finally found the keys they couldn't find the vehicle. She had to sit there for over 30 mins waiting. I was told that as compensation Felicia would speak to her manager about waiving the installation fees for the side mirrors we ordered once they were in. Still haven't heard anything about that. Beyond that, when you bring the vehicle in, you get a text message saying 'Hi this is Felicia. If you have any questions please text me at this number', but every single time I sent a text message I never got a reply so I had to call eventually. I would never buy a car from this dealership as a result and we are in the market for a new vehicle once we sell our current van. If it wasn't for the size of the van and the fact that this is the only place I can find to work on it, I wouldn't being it there for maintenance either. More
by syohannan1
Employees Worked With
Felicia, but I wouldn't say it was her fault. If anything she worked hard to try to compensate for all the problems other people caused
August 11, 2026
The Service Advisor Ahmad was professional and forthcoming however everything else about this experience has been negative. Warranty coverage denied without providing legitimate flow and legal pro forthcoming however everything else about this experience has been negative. Warranty coverage denied without providing legitimate flow and legal processes. More
by umsteadg
Employees Worked With
Ahmad, Brad
August 11, 2026
The first service rep I worked with was not good at communicating to either myself or the warranty company. But the second was amazing responded promptly and kept me in the know of what was going on. communicating to either myself or the warranty company. But the second was amazing responded promptly and kept me in the know of what was going on. More
by dchappell8714
Employees Worked With
Felicia
