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Westgate Chrysler Jeep Dodge RAM

Raleigh, NC

Overview
Reviews
Vehicles
3.8
1,046 Reviews
At Westgate Chrysler Jeep Dodge Ram, we believe that a dealership should be about much more than just selling you your next car, truck, or SUV. At Westgate Auto Group dealerships, we go beyond the sale to form a relationship with you so we can better serve your needs and help make your life easier. We operate with integrity and transparency that makes it easy to shop with us, have your vehicle serviced, and so much more. But don't just take our word for it, pay us a visit at our flagship store from Durham or Cary, NC and find out why so many drivers love visiting Westgate Chrysler Jeep Dodge Ram today!
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6421 Old Westgate Rd

Raleigh, NC

27617

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Showing 1,046 reviews

May 22, 2026

convenient, quick and good communication about my car's status I was greeted, as I always am, as soon as I pull in. A nice touch for customers More

by km428497
Recommend Dealer
Yes
Employees Worked With
Jason
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May 22, 2026

So far it's been pretty disappointing. I have a vehicle that I can't even drive now, when I got it, it had been abused and it was dirty, I basically got a test drive vehicle. The vehicle i More

by Gcaquias
Recommend Dealer
No
Employees Worked With
Jeff.
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May 29, 2026 -

Westgate Chrysler Jeep Dodge RAM responded

Hello, Your feedback is very important to us, as customer satisfaction is our top priority. We would like to speak with you in greater detail about your experience with our Sales Team regarding a vehicle you purchased. Whenever you can, please give us a call to further discuss this. Sincerely, Westgate Customer Team (919) 865-5000

May 29, 2026 -

Gcaquias responded

Hi, I’m sharing this because it’s clear my feedback hasn’t been taken seriously. This afternoon I had the pleasure of overhearing one of your managers, Garrett, openly complaining about me for having an issue with my experience. He stated he “refused to work with me” and that he had “about had it,” among other comments. He also took issue with me cursing, which I found strange as when he believes he’s not speaking to a customer, he does quite a bit of that himself, openly, in the office with others present. If I had a customer who was frustrated after being repeatedly misinformed, I’d probably start with understanding rather than irritation. Especially when that customer just purchased a vehicle from your dealership. But that’s just me. For the record, I tried multiple times to tell him he was still on the line and had not transferred me as requested. He didn’t hear me. I do have the call recorded if anyone at the dealership would like to review it. And for anyone considering buying a vehicle here: I haven’t even been able to schedule the service I need yet. From the moment I called to ask whether a vehicle was available up through today, I’ve been repeatedly misinformed. None of this reflects on Jeff, he was great to work with. Unfortunately, the rest of the departments have made this experience far more difficult than it needed to be.

May 29, 2026 -

Gcaquias responded

I have been trying. Currently in 10 minutes of call waiting. There was an employee that just picked up and talked with me but they were highly confused as to why they were talking to me and I'm back in call waiting. At this point, is it Executive Management or Legal & Business Development? I purchased a new vehicle that shows a top speed of 109 mph before delivery, was given incorrect information multiple times, was delivered with missing trim and scratches, and I have a recorded call of a manager speaking unprofessionally about me. I need this escalated above the dealership level.

May 22, 2026

Went in to look at a used car and the salesman helped me without being pushy. Purchasing was easy and Jeff came through to get us a missing accessory for the car. More

by tyler.haithcock
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff, Peter Tojza
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May 21, 2026

I was not treated right to be a up scale dealership Did not honor the agreement! More

by edwin.artis51
Recommend Dealer
No
Employees Worked With
It was not who I worked with. It.Was the one who was working on my car He parked my car on the on the back row and it stayed there for over three hours . I talked to guy he said that the computers were down,but they were still processing the other ca
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May 21, 2026

The service was excellent and the workers were very pleasant, helpful and friendly. I was pleased with the work that was done. The timing was great. More

by jjohnson840
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Tojza
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May 21, 2026

They were quick and efficient. They didn't try to upsell me on anything, but just performed the work I requested. More

by achapman05
Recommend Dealer
Yes
Employees Worked With
Dundra Hooks
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May 21, 2026

The young lady greeted me professionally and respectfully, explained the process, and guided me to the lobby area. The work (oil change, coolant flush, and tire rotation) was completed in the ti More

by engineertroy
Recommend Dealer
Yes
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May 21, 2026

There was this lady at the front desk with long hair who was amazing. The mechanics took great care of my car in a fast but efficient manner. More

by billydew03
Recommend Dealer
Yes
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May 20, 2026

Jeff was professional, helpful, and easy to work with throughout the process. He was responsive to questions and made the purchase experience smooth overall. I appreciate the time and effort from the tea More

by jordanscooke
Recommend Dealer
Yes
Employees Worked With
Jeff
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May 19, 2026

The experience was good until they damaged the tint on the windshield trying to get the price sticker off and tthey don't want to replace it. More

by charsere2000
Recommend Dealer
No
Employees Worked With
Tj
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