Westland Ford

Always the best Kevin and Tyler in the parts department are studs! Always able to find my parts and for awesome pricing. They help get me all the parts I need the fir Kevin and Tyler in the parts department are studs! Always able to find my parts and for awesome pricing. They help get me all the parts I need the first time shi i can get the job done! Never have to come back a second time saying im missing parts like most other places. Great attitudes also customer service is awesome they always have a smile on and treat you right. More

Great service We have always gone to Westland Ford due to the great service we have received. Jim Twitchell was knowledgeable in what we needed, service was timely We have always gone to Westland Ford due to the great service we have received. Jim Twitchell was knowledgeable in what we needed, service was timely & everything was reviewed with us when we pick up our truck. We always return due to the professional, experienced, friendly, &reasonable prices for services. We know when the work is done it's done right so we don't have to worry. Thanks and keep up the great job. More

Great! Talked with Dean first and then worked with Kevin. Super helpful and accommodating. It took an afternoon to complete the deal. After driving a few veh Talked with Dean first and then worked with Kevin. Super helpful and accommodating. It took an afternoon to complete the deal. After driving a few vehicles though chose a red Explorer! More

Our buying experience These guys blew Our minds. I’ve always dreaded a car salesman...... today was not that day. We went to Westland ford. Sean Wheeler was our salesman. These guys blew Our minds. I’ve always dreaded a car salesman...... today was not that day. We went to Westland ford. Sean Wheeler was our salesman. Not pushy or full of crap. Very accommodating, friendly and a great sense of humor..... Donny the Sales Manager and Denny, the man in training were real people. Not fake and full of xxxx. And Terry Robinson we want to tell you that you have some good guys . We love love our new car. Thanks guys. Thanks, Bob & Rene’ We Will definitely refer Our friends and Family to Westland Ford. More

Wonderful prices and service Took my truck there twice for service and both times they were really honest with what needed to be done and they gave me a better price than the othe Took my truck there twice for service and both times they were really honest with what needed to be done and they gave me a better price than the other 2 places I called More

Good experience We had a great experience when we bought our new car. We definitely would recommend this dealership to our friends and relatives. We would definitely We had a great experience when we bought our new car. We definitely would recommend this dealership to our friends and relatives. We would definitely go there for our next vehicle purchase. More

had great service for 2 years now!! I was living in Bountiful and always hate having to find a new trustworth place to get my car serviced when moving to a new area. A friend recommended I was living in Bountiful and always hate having to find a new trustworth place to get my car serviced when moving to a new area. A friend recommended this Ford dealer and I have been going here for 2 years now and have to say I am VERY happy with their service department so far. Based on my service so far I would recommend their service department and based on how I have been treated so far I would also buy a car here!! More

Rough sales and worst service experience! Besides A poor and lengthy sales process with very inexperienced salesman the servicing after the purchase has been miserable and now basically non ex Besides A poor and lengthy sales process with very inexperienced salesman the servicing after the purchase has been miserable and now basically non existent. Vehicles never done when promised. They simply will not even make an appointment for oil change services as they have to be first come first serve but never seem to be under an hour mark to even get in. They couldn't care less if you purchase a vehicle or anything after from them. Never again will I buy from them or refer friends or family to this dealer! More

Zero honesty or transparency Had an awful experience with this dealership. Spent three hours with them telling me car was one price. When I went to purchase the truck they said th Had an awful experience with this dealership. Spent three hours with them telling me car was one price. When I went to purchase the truck they said they wouldn’t sell it for less than $2,000 more than they stated all day. Had manager come out and was too afraid to tell me in person. Lying and dishonest. Wouldn’t trust them for nothing More

Do not trust Westland Ford Sales or Service Westland Ford does not own up to their mistakes. The service department has horrible customer service. Do NOT buy a used car from Westland! We need Westland Ford does not own up to their mistakes. The service department has horrible customer service. Do NOT buy a used car from Westland! We needed an SUV with high towing capacity and Westland Ford had a Nissan Armada in our price range so we went to them. They told us it needed the front differential fixed and they wanted to get it all repaired and 'safe for our family' so we 'wouldn't have any worries'. They had it in the shop for a week and then we drove it home. The very first week we had it (March 2018) we noticed the exhaust was smoking when we started it. We asked our salesman about this and he said "it was normal for V8 engines with over 100,000 miles". We took it to our mechanic to be sure and he said it was burning oil and could need valve guides, rings, or maybe even a new engine; he advised us to take it back to our dealership to see if the work would be covered under our warranty. I called Westland to discuss the issue and they hadn't even submitted our paperwork to the warranty company. Donnie Gallagher urged me to bring it in so the service dept can look at it. I told him I was upset and he urged me to 'give them a chance'. Westland Service department put on a new gasket/guide free of charge and told us to give it a week to burn off the existing oil. After 1 1/2 weeks it was still smoking when we started the car so we called them back. Jim Twitchell told us we needed to bring it in about once a week for about 5 weeks to check oil consumption levels. I told him this was very inconvenient for us but he said they needed to do it this way to present the information to the warranty company. One of the times I took it in to check the oil level I was there for an hour and 50 minutes! Almost 2 hours to check the oil. Jim said the tech was running some other tests and looking into other things. I was there just to get the oil checked, nothing else. After bringing it in 4 times Jim said they had enough data to present to the warranty company- that he would call them and get back to me. When I hadn't heard from him for a few days I called him and he said yes, he had talked to the warranty company and 'they're pretty confident they won't pay for this issue'. If we had to pay for it on our own it would be up to $3,000. Here's my husband's and my thinking: if Westland had our car in their shop for a week they had to have noticed it was smoking upon ignition. So there we were: just took out a loan for $14,500 for our car and warranty, and then we'll have to pay another $3,000 for an existing issue. We explained our frustrations to them, that we felt cheated and they had sold us a bad car. The salesman who sold us the car doesn't work for Westland anymore so we talked to Mike Russo. Mike, after looking into the situation, offered us 2 hours of free labor in the service department to try to figure out exactly why our car was burning oil. He and Christopher made me an appointment for the next Monday. I bring in the car at the appointed time and Jim Twitchell has no idea what's going on- says the others guys made the appointment under his name and didn't tell him anything about it. Jim doesn't think 2 hours is long enough. I try to explain all of this to him but he won't listen, won't let me finish my sentences, and talks down to me. He was so condescending! He used phrases like, "Bottom line is this is your problem because I own my car and you own yours". It was the worst customer service I'd ever experienced! I left there feeling unheard, unimportant, and outraged. After 4 hours Jim finally called back to tell me it was either broken rings OR worn rings, they weren't sure which. If the rings were worn our warranty definitely wouldn't pay for it, and if the rings were broken our warranty MAY pay for it but there's no guarantees. We talked to Mike again and told him how unhappy we were and asked what our options were. He said we could trade our car in for something else or see if they warranty company will pay. At this point we didn't trust Westland anymore. They had strung us along for 4 months and we weren't getting anywhere. Even if we did trade our car in for something else, how could we know if it was a reliable car? They had already sold us a car that was burning oil; what would we get next...? He claimed they don't have the resources to go through every used car with a fine tooth comb so they can't see every problem. We asked if we could just get a refund and Mike said they would buy the car back for $7,000. Really?! $7,000 for a $14,000 car?? We submitted a complaint to the Better Business Bureau and Westland replied that we were "picky customers because we would only accept certain vehicles". The only reason we went to Westland in the first place is because they had the SUV with the towing capacity we needed that was in our price range. Apparently Westland Sales thinks it's wrong if a customer knows what he/she wants. Conclusion: The sales and service departments at Westland Ford don't care about their customers because they don't answer the phone, they don't return calls, they are rude and deceitful. If you are buying a used car and want to avoid months of headache, lies, and being talked down to AVOID WESTLAND FORD. More