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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.6
949 Reviews

949 Reviews of Westown Ford Lincoln - Service Center

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August 01, 2025

Professional scripted operations and very courtesy it’s all good. However it’s gave me no choices in repairs/replacements it’s very expensive to do business with the dealerships. More

by Riordanjohnjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2025

I drive from another city, had scheduled appointment. Upon arrival few minutes late. No problem, wrote up work order took my keys and BAM performed the scheduled service. After completion explained all t More

by 1973mjk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 20, 2025

Last minute quick action that left us very satisfied. Thank you so much for all the help. More

by synripper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 18, 2025

Most of the staff are wonderful. I have been a loyal customer at westown for last 11 years. More

by mdhauck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vicki Loughary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 17, 2025

Don’t know the names of the guys so can’t really give a review More

by grannycook63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 07, 2025

Always great service and very personable and great team They always ask questions to be sure I am satisfied! More

by dancarie2
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Kaufmann
July 07, 2025

Great job! Very friendly and personable staff! Great communication! They always answer any questions I have about my vehicles! More

by dancarie2
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Frye
July 03, 2025

My service experience was fast and friendly. They were on time and got done what was needed. More

by Rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

I would recommend this dealership. I can drop my car off and get what need done and pick my car up after work. This makes it very convenient. Don't have to take time off. More

by bethwithers7718
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

They were kind, Service quick clarified the work that was done! The service man was kind and willing to answer questions! More

by Patti
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
4.0
This rating includes all reviews, with more weight given to recent reviews.
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