Westown Ford Lincoln - Service Center

Not what I was used to This is the first Ford i have owned so I had expected the car would be like others I've owned, Toyota's, Honda's, Buick, and Nissan. I never had many This is the first Ford i have owned so I had expected the car would be like others I've owned, Toyota's, Honda's, Buick, and Nissan. I never had many, if any, issues with those cars. Routine maintenance was usually the only reason I had to visit service departments. With this car I have had many things needing to be fixed, so I've had to go to Westown's service department often. Over the last three years, I've been told things were fixed that weren't, been told something was fine only to have it keep doing the same thing, had an umbrella taken out of my car. I expected a battery cover to be put back in place when the battery had to be unhooked and it wasn't. At that same visit, I asked that 4 rubber stops under the hood be put back on and when I realized the cover wasn't on found they hadn't put the stops back on and the mechanic had kept them. If I hadn't gone right back in, I may have never got them on or even back. No apology given. I work thru the week as I'm sure a lot of their customers do, so to get oil changed on Saturday you have to be first in line. There was one mechanic there until noon closing time. I would think you could have at least two service persons working on Saturday morning to accommodate the working customers. More

Everyone very friendly and helpful. Very knowledgeable. A pleasant experience. I have been a customer of Westown Ford for over 50 years, even before it became Westown Ford, Jim Birdsell, Nick Xamis and th A pleasant experience. I have been a customer of Westown Ford for over 50 years, even before it became Westown Ford, Jim Birdsell, Nick Xamis and the whole staff are top notch. More

I am able to get appointments for service and I am in and out quickly. They are always helpful! It is a friendly hometown dealership that remembers their return customers. out quickly. They are always helpful! It is a friendly hometown dealership that remembers their return customers. More

I have been a customer of Westown Lincoln Ford for at least 35 years and the service has always been great and I believe that the next 35 years will be as well. least 35 years and the service has always been great and I believe that the next 35 years will be as well. More

Great service team. Service advisers are so friendly and I can tell they care about their customers. They always answer any questions I have. The techs that work on my car are great. They can always fix my I can tell they care about their customers. They always answer any questions I have. The techs that work on my car are great. They can always fix my vehicle right the first time and I can count on it. More

Great service great people The folks at Westown Ford Lincoln take great care of us either in purchasing a vehicle or servicing them. We have purchased several vehicles from Wes The folks at Westown Ford Lincoln take great care of us either in purchasing a vehicle or servicing them. We have purchased several vehicles from Westown. More

Staff is as always was great. I felt work was done professionally and with the efficiency. I anticipate My next visit to Westown will yield the same results. professionally and with the efficiency. I anticipate My next visit to Westown will yield the same results. More

Brad was very helpful in dealing with my wife's Ford Escape. Top notch service and made the experience as smooth as possible. Highly recommended. Escape. Top notch service and made the experience as smooth as possible. Highly recommended. More

good experience I have bought my last three cars there and have had all my service there. That should tell you what I think of Westown Ford. I have bought my last three cars there and have had all my service there. That should tell you what I think of Westown Ford. More

Better than expected Courteous and polite. They call me by name when I walk in the door and explain the options available for my service needs. A good experience. Courteous and polite. They call me by name when I walk in the door and explain the options available for my service needs. A good experience. More