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Westown Ford Lincoln - Service Center

Jacksonville, IL

4.7
735 Reviews

735 Reviews of Westown Ford Lincoln - Service Center

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May 03, 2024

Needed turn/brake light replaced—quickly got in and out Super fast and courteous service More

by janeanneakc
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael at service desk
April 30, 2024

I am so fortunate to purchase new vehicle for my wife from this dealership. Special thanks to sales person (wade)Responsive, communication was above and beyond and so pleasant. True professionals! Highly More

by kirit_jsh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2024

I'm new in town and so far, no complaints. Friendly staff and close to home More

by boriqua95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Frye
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2024

Was very pleased with service department. I needed a part,they immediately ordered after letting me know the cost.Called when part came in and set an appointment. Part was put on and I was o More

by kathleenblakeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael,service department
April 18, 2024

The staff and service was great. Waiting area was very comfortable! Thanks so much for asking!! More

by timesquare
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2024

The service department staff( Daniel ) was very helpful , however the policy in place for anyone purchasing an extended warranty on their vehicle is terrible, I found out that my engine was bad and needs t More

by jmoonshine173
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel
April 07, 2024

Great experience from start to finish. Highly recommend Westown Ford for purchase of a vehicle and their service department. More

by kathleenblakeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Frye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
NIck Xamis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pam Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2024

We bought our new car in October of 2019. We have always taken it back to this dealership for all services.I would rate them the top in all areas! More

by ljsaxer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 05, 2024

Quick effortless service. Hated coffee but I'm not a coffee drinker also did not not like the popcorn but don't like pop corn with out lots of butter. I hate questioners. More

by grandbeast
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 03, 2024

Very pleasant experience with service department! Listened to my concerns, kept me informed, gave options for solutions to my concerns,along with prices. Thank you Westown Ford and Daniel,Michael.& More

by kathleenblakeley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Birdsell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wade Muller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Kaufmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel and Michael.
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