Westown Ford Lincoln - Service Center

Everyone at Westown is great! Been going to Westown for quite some time. They are so helpful and make sure your vehicle receives the utmost care. quite some time. They are so helpful and make sure your vehicle receives the utmost care. More

Bought truck with vibration I found the used truck I had been looking for and the price was right. Made the deal with my trade. Came back the next day to finalize the deal and ta I found the used truck I had been looking for and the price was right. Made the deal with my trade. Came back the next day to finalize the deal and take delivery. I traded an F250 for an F150. The F250 had D plates and the F150 only needs B plates....when we sat down to do the paperwork, they had transferred my plates instead of ordering new ones and got bent out of shape when I asked him to get me the B plates that my new truck needed. The truck I bought had a slight vibration when I test drove it and I mentioned that to the salesman, he said it sat for awhile and may have some flat spots on the tires and it should smooth out in 100 miles or so. The truck came with 1000 mile 50/50 warranty from the dealer. I purchased an extended warranty as well. I put 900 miles on the truck and took it to the dealer with the vibration I had mentioned to the salesman, I got there after the service department had closed, so I asked the on duty manager to go for a drive with me so he could experience the vibration and explain it to the service department in the morning. He just looked at me and said...do I look like a mechanic? OK...so my salesman says I'll go with you....he felt the vibration and wrote of the shop ticket. Next day, I call to check on it, service department tells me, there is no vibration, nothing wrong,....no, talk to so and so salesman he felt it....service guy says he is putting his "top tech" on it.....Next day I call in to check on it, I am then told the top tech has a truck identical to mine and this is just what you have to expect. Umm no. I called Ford corporate, they give me a bunch of info and suggest I contact top management/owner of the dealership. I research it and find there is a second dealership. I call them and explain my issue, and am promised a response. The next day I get a call from the service manager. He tells me he drove my truck and there is definitely a problem, long story short, they have had my truck now for 2 weeks and so far have completely rebuilt the front differential and have a new rear driveshaft ordered. I have been told this will all be no cost to me at all and will not be charged to my extended warranty. Only issue now is they will have my truck for another week waiting on the rest of the parts to come in. To sum it up, I have been treated like an idiot, spoken to rudely, and simply ignored. I have also been spoken to very sincerely, cordially and respectfully. They are making it right, but not without a lot of hassle. I would be very careful going to this dealership especially if your not a little mechanically inclined and/or very persistent. Best of luck to you. More