Westshore Honda

Very helpful and straightforward. All seemed professional and helpful. Would have liked it if it had not taken so long. Very long say to work everything out, but overall good. All seemed professional and helpful. Would have liked it if it had not taken so long. Very long say to work everything out, but overall good. More

I've not had complaints with staff or services. The advisor, John Mitchell was super polite and listened to my questions The advisor, John Mitchell was super polite and listened to my questions More

I want to update my previous review to reflect part of my experience purchasing my 2024 Mazda CX-5. During the process, two employees, Alexander and Michael, applied pressure and intimidation that made me un experience purchasing my 2024 Mazda CX-5. During the process, two employees, Alexander and Michael, applied pressure and intimidation that made me uncomfortable, not only regarding the contract and warranties, but also attempting to get me to remove my previous review. I share this so other customers can be aware and make informed decisions. Quisiera actualizar mi reseña anterior para reflejar parte de mi experiencia al comprar mi Mazda CX-5 2024. Durante el proceso, dos empleados, Alexander y Michael, ejercieron presión e intimidación que me hicieron sentir incómodo, no solo respecto al contrato y las garantías, sino también intentando que retirara mi reseña anterior. Comparto esto para que otros clientes estén atentos a este tipo de situaciones y puedan tomar decisiones informadas. More

Fast service, respectful service agent, and thorough explanation of what car needed with recommendations. Wow explanation of what car needed with recommendations. Wow More

Rich was great. He was nice, smart, and very helpful. I’m grateful to have a Honda He was nice, smart, and very helpful. I’m grateful to have a Honda More

I like the dealership, organized and clean. Tristan is very kind and he explained me everything about my car Tristan is very kind and he explained me everything about my car More

As always Kalef helpfull, very friendly and knowlagable thank for always helping me and giving advise on how to keep my vehicle in tip top shape thank for always helping me and giving advise on how to keep my vehicle in tip top shape More

Extremely disappointing and misleading experience I went to purchase a 2024 Mazda CX-5 on Saturday, November 8, expecting a car within my $20,000 budget. The vehicle was advertised at $24,500, but duri went to purchase a 2024 Mazda CX-5 on Saturday, November 8, expecting a car within my $20,000 budget. The vehicle was advertised at $24,500, but during the process, they added a “Lifetime Warranty” covering the engine, transmission, and differential, even though these were already included in the manufacturer’s warranty. I was not informed about this; it was added as extra fees on a printed paper that I signed under the promise that I would receive a full breakdown later. I was promised a monthly payment of $500, pending bank approval. However, when the financing process was finalized, they added multiple extended warranties and fees I did not request, raising the financed amount to over $42,000—almost double the advertised price—and the monthly payment to $630. The paperwork was rushed and confusing after more than five hours of waiting, making it impossible to fully review and understand the contract before signing. When I tried to pay the down payment, their terminal was not working, and they assumed it was an issue with my debit card. I had to pay with a credit card instead, and I was charged an additional fee for using the credit card, even though the problem was not my fault. To date, the financing has not yet been processed, and I have visited three consecutive days requesting the cancellation of these unnecessary warranties. I was told I must wait up to two weeks until the loan becomes active, which feels extremely unfair and unclear. Additionally, the car was delivered in poor condition: it was not washed, there were scratches, the license plate screws were loose, and it had very little fuel. While I take responsibility for signing the contract, the lack of transparency, pressure, and misleading information made this an extremely disappointing experience. Based on this, I cannot recommend this dealer. More

My service was completed in an hour - the fastest service I have ever had at Westshore Honda I have ever had at Westshore Honda More

Daniel was a terrific help, best experience I have had getting my car serviced in while getting my car serviced in while More