Westshore Mazda

BUYER BEEARE! Westshore Mazda was by far the worst car-buying experience I’ve ever had. The entire process was full of games and misinformation — from unexpected t Westshore Mazda was by far the worst car-buying experience I’ve ever had. The entire process was full of games and misinformation — from unexpected tax increases to trying to charge me the first payment on a lease that the manufacturer normally covers. Their entire strategy seems to be getting you into the store and wearing you down until you agree to a deal that benefits them, not you. I would never recommend Westshore Mazda to anyone. The tactics felt dishonest and predatory. On the other hand, Mazda Ferman was a completely different experience. We worked with Katisha, and she treated us like family from the moment we walked in. She beat the deal we had, was transparent the whole time, and had us in and out in about two hours. She genuinely cared about helping us and making sure we were happy. If you’re shopping for a Mazda, skip Westshore and go straight to Ferman. The difference is night and day. More

Bait and Switch! Do not do business with this dealer. Emailed Westshore Mazda through Cars.com asked if price negotiable and out the door price. They emailed OTD a Do not do business with this dealer. Emailed Westshore Mazda through Cars.com asked if price negotiable and out the door price. They emailed OTD amount and would negotiate in person only, I advised I live 1 1/2 hrs. away would come to test drive and review price. When arrived was advised amount is $4000 more than quoted price due to dealer fee that wasn't included in quote. I spoke with sales manager, James, showed email from dealer with quoted price, he stated will sale only for increased price of $4000. No remorse for error or an apology just here is the price. I said this was bad business and left. More

I have had my CX9 serviced here for more than 5 years and I have always had an excellent experience from the first call all the way through to the end of my service appointment. Their systems for confirming, I have always had an excellent experience from the first call all the way through to the end of my service appointment. Their systems for confirming, and following up on appointments and service satisfaction is executed at a very high level. I would recommend their service team 100%. More

VERY POORLY RUN auto dealership . .. specifically, Westshore Mazda. They are disorganized, deceitful in their (advertised) pricing and other practices, and some of their employees are .. specifically, Westshore Mazda. They are disorganized, deceitful in their (advertised) pricing and other practices, and some of their employees are just plain rude/disrespectful. If you want transparency when buying a vehicle and want to be treated with respect through the ENTIRE process - not just when signing the paperwork (which all customers deserve), DO NOT GO TO THIS DEALERSHIP!!! They are TERRIBLE. I'd give them a negative star rating, but a 1-star is the least that is allowed. In what world should a customer have to spend time managing a process that should be very straightforward and should be managed by the dealership through completion?? All they seem to care about is selling you a car, but it stops there. Very disappointing. More

Bait & switch mixed with subtlety The Internet sales manager emailed me a proposal with a 5k discount. I inquired about the 0% financing and if the vehicle was eligible. The email response was yes 0% manager emailed me a proposal with a 5k discount. I inquired about the 0% financing and if the vehicle was eligible. The email response was yes 0% for 72 months along with estimated payments. The next day I returned a call from the sales manager and was again told the price based on 0% and the 5k discount. A simple you can have one or the other would have saved me a trip. Seek out a professional sales team with integrity and avoid Westshore Mazda. More