Westshore Mazda

I recent purchase a CX-90. Mr. Garcia’s exemplary professionalism and understanding of my financial situation made the entire process exceptionally smooth. His transparent app Mr. Garcia’s exemplary professionalism and understanding of my financial situation made the entire process exceptionally smooth. His transparent approach in explaining the financial aspects not only instilled confidence but also made me feel comfortable throughout the transaction. I commend Mr. Garcia for his dedication to providing a high level of customer service and appreciate the time he took to ensure clarity, transparency and professionalism. More

Great place to do business with. The staff was super knowledgeable, and they made the whole transaction a breeze. Thank you Dayana and Matt for helping us! The staff was super knowledgeable, and they made the whole transaction a breeze. Thank you Dayana and Matt for helping us! More

Very professional! We had an amazing experience with Roberto. Listened to our needs and landed us on the right car. We received a great price and the entire process was We had an amazing experience with Roberto. Listened to our needs and landed us on the right car. We received a great price and the entire process was seamless. Love the new building!! More

Brian was great. No nonsense and got us the deal we were looking for. Highly recommend. No nonsense and got us the deal we were looking for. Highly recommend. More

These guys were great! We told them our hard budget and they worked really hard and we’re able to get the payment down to that amount. Gardiel was a great advisor and was a We told them our hard budget and they worked really hard and we’re able to get the payment down to that amount. Gardiel was a great advisor and was able to answer all of our questions. More

We would not recommend Westshore Mazda in Tampa Florida to anyone. Our car broke down while on vacation in Florida in July 2023. It was a 2011 Mazda 6. We have owned three Mazda's since 1986 so we went to to anyone. Our car broke down while on vacation in Florida in July 2023. It was a 2011 Mazda 6. We have owned three Mazda's since 1986 so we went to the local Mazda dealer. The engine on my car had a blown head gasket. Our nightmare began when we wanted to talk to a salesman that was busy with another customer. We were directed to Nicholas Alderson. Nicholas was wanting to know what we needed and we told him and he said oh you have a piece of junk to trade in. Very rude. He was very unprofessional using Gods name in vain. He asked my wife where the xxxx is Ted now, when I had to go to the restroom. I had kidney problems at that time. Mo Fahda was our Finance person. He was the one who told me I was entitled to a military rebate that I had to send a copy of my DD Form 214. After a month and half I had not received my rebate. I inquired to the person who handles rebates her name was Vicky Kerley. She told me she did not have my DD Form 214, so I got her address and sent it to her. This was last of August, I called her and she told me she did receive my DD Form 214 and I was entitled to a rebate. Here it is November and have not received my military rebate. Another problem we had was they overcharged me on my taxes. It took them over a month to return my difference from the date I first notified them of their mistake. They also messed our insurance up. All we wanted to do is switch one car to another. I am 71 and dealt with a lot of dealers and this one is the worst. I would not recommend my worst enemy to Westshore Mazda next time. We also sent a letter to the General Manager and he did not respond. They would not deal with us. Had to pay full price. Salesman did not let us test drive the car. This is the worst car dealer every. Personnel in this dealership is awful. Stay away from this dealership. As of November 21st 2023 we are still having troubles receiving my military rebate. More

This dealership is AWFUL. Actually worse than a buy-here-pay-here lot. I purchased a car from this place on 10/14/23. Less than 24 hours later I had to bring the car back beca Actually worse than a buy-here-pay-here lot. I purchased a car from this place on 10/14/23. Less than 24 hours later I had to bring the car back because there was no Apple Car Play on it, despite me asking 3-4 times if the car had this feature prior to purchasing it and being told yes every time. In addition to this, the left side speaker was not working, the alignment was so bad the car was dragging me to the right, and the shocks were so messed up that the car sounded like a squeaky mattress when getting in/out of it or going over bumps/up an incline. They “fixed” all of these issues and I took the car back. On 10/22/23 I reached out to the dealership again as the “brand new speaker” they just installed was not working…again. Additionally, after driving the car on the highway for the first time, I noticed a burning smell when going 80mph or above. I dropped the car off to them AGAIN on 10/23/23. I popped in to check on the status of my car on 10/26/23 to find it sitting in the parking lot and not even being worked on after having sat at the dealership for 3 business days. So as of 10/26/23 after “owning” the car for almost two weeks at this point, I have actually only had the car in my possession for maybe 4 days total. I wouldn’t recommend this place to my worst enemy! You’re better off going to a buy-here-pay-here lot and purchasing a car of the same exact quality for half of the price. More

Maybe if I write an honest review I can finally get somewhere with this dealership as my efforts for a month have gone without answer. I keep getting promised someone will call “immediately” and days g somewhere with this dealership as my efforts for a month have gone without answer. I keep getting promised someone will call “immediately” and days go by. Let me start off by saying I came to this dealership based on the reviews. I should have walked out the second my husband and I were talked down to by salesman Roberto who judged us off bat because we didn’t have perfect credit scores and a “trashed out” car to trade. We would be lucky to get into a 2020 used vehicle. After telling the manager Mohammad we were leaving due to his salesmen he assured us that it was a one off and he would do ANYTHING to earn our business. He was kind so we stayed. He worked us a decent deal with salesmen Chris, who was an excellent man but really should go to another dealership. We decided that that day we were not wanting to buy and wanted to think. They were on us about it and decided a week later to go with the deal. It wasn’t amazing but in this market it was pretty good. They had sold the car we originally picked but had the same in another color. We said alright and went with it, signed our paperwork and drove off with the SUV. About a week and a half later someone from the dealership called me asking me to verify my VIN number. As it turned out, they did our paperwork for an incorrect vehicle. Which then meant my tag was on an incorrect VIN and so was my insurance. He said he would do what needed to be done and send me an email when done. But he couldn’t do anything and had to have us come out to sign. I will say they were accommodating though it took another almost two weeks for someone to bring the paperwork to my home for us to bring it back to them. In that time my car wasn’t insured so if I had been in an accident, I would have no insurance. If I insured the vehicle I was driving I would get an insurance suspension due to the VIN being assigned to me in the DMV system was not mine(I work for the DMV). They didn’t really seem to care about the problem they put me in. They even used my old vehicle that I accidentally left my sunpass in TO USE TOLL ROADS(which they still have not fixed for me after promising to comp me for that). We brought back the paperwork, they filled my almost full gas tank for the “inconvenience” and sent us on our way. That was 10/25. My loan STILL has not been updated and I will be receiving a hit on my credit for it since they are NOT finishing and correcting my paperwork. Manager Lam has promised over and over it would be fixed and email me copies of the paperwork we signed and nothing has happened. I’ve called my finance company and they’ve stated they can’t get an answer from the dealership either. It’s an absolute NIGHTMARE and I regret using this dealership. I would love nothing more than to take back our deal and buy from somewhere reputable and keeps their promises. Please do yourself a favor and steer clear of this dealership as they have zero communication after THEY mess up and leave you hanging. More

I would be weary to say the least and give “negative stars” if I could. This dealership is ridiculous. I was able to negotiate down the Westshore fee on a vehicle ($2800?!) but was willing to pay the fu stars” if I could. This dealership is ridiculous. I was able to negotiate down the Westshore fee on a vehicle ($2800?!) but was willing to pay the full asking price. I was subsequently told by Mohammed (“manager”) that I could not buy out-of-state. Then another salesperson contacted me from a previous inquiry on a website and when I explained I was already told I couldn’t buy out of state, the new salesperson told me I could. I asked them to honor the previous deal (paying only $1000 instead of $2800 for their westshore-insurance) which they did in writing. I had the vehicle inspected by a 3rd party and communicated that I would purchase the car because the inspection turned out alright. They told me they would overnight the paperwork. That never happened and a few days later, they let me know “their” inspector found the vehicle to be in an accident (despite being accident-free on the carfax) AND, the motor mounts were bad. I spoke to the 3rd party inspector and he said “no way the motor mounts were bad” because the car would have been shaking badly during the test drive and it would be very rare for motor mounts to go bad on a vehicle with only 12k miles. When I contacted the dealership, they just said, “well we are sending the car to auction”, and when I said I’d like to explore this further because things weren’t adding up, the next response was, “unfortunately they just picked up the vehicle”. So…. This car is still up for sale on their website , nearly a week later for now $1000 more than the advertised price when they ”sold” it to me. They told me originally their inspectors inspect each vehicle before they put it up for sale. They said when they sell a car out of state they will have their inspector reassess each car and that’s when they found out it had been in an accident, has bad motor mounts and the front bumper was off (again, counter to my inspector’s report). So…. Don’t trust anything anyone tells you from this dealership. And DONT buy any Alfa Romeos from this dealership because at least one of them, (and it’s still up for sale,!) has been in an accident, has bad motor mounts, etc etc. Westshore- these are YOUR words- all in texts to me- so just letting the public know you’re either being dishonest with me OR you’re selling a tragically bad car and hiding its significant flaws. I suspect this is “normal” business for you. You should at least take it off your website if it’s not for sale anymore! Shame on Matt, Mohammed and your crew of dishonest characters. More

Buyer beware! Look elsewhere. We had a great sales consultant. After that, it went downhill from there. These employees think they’re slick big city people. Here’s Look elsewhere. We had a great sales consultant. After that, it went downhill from there. These employees think they’re slick big city people. Here’s what you can expect: All window stickers are taken off the vehicles. They add just under $3000 of xx add-ons that you’ll never need. Cute little way of adding a markup to every vehicle. The window sticker is then laminated with the xx add-on and placed in the dash. There were two more add-on fees: $999 for doc fees and another over $1000 fee for who knows what. Now here comes the worst part. After getting them to come back down to reality and earth, we actually agreed to buy a Mazda CX 50. So, the financial guy comes over and BEFORE he even submits paperwork work to Mazda Financial, he insults my wife who has a great income and a 767 credit score and states he wants more income to show and the bank won’t approve the deal! Seriously? Keep in mind, our current vehicle is with Mazda Financial and my wife, besides having no bills with a great credit rating and great paying job was putting 5k in cash down on a car only costing 42k. We have spent more money on cars countless times with bigger payments and this big city boy has the gall to insult us BEFORE sending the papers to Mazda. Who does this? Are you kidding me? If Mazda Financial was actually there they would have thrown this kid out of the building. Never has my wife been told she doesn’t earn enough money to buy a measly 42k car. We stood up and and said, “ We’re done!” The young boy stated he didn’t mean to kill the deal. Well, he should go back to financial school and realize the bank makes the decision, his job is to submit paperwork. To say we were flabbergasted would be an understatement. I sure hope the management sees this review so they would know because of this inexperienced finance guy, they lost a great customer with an almost perfect credit rating and a sale that would have sailed right through with Mazda Financial. More