Westside Lexus

hassle free I have never had a hassle with service or personnel. It's always a great experience Clean facility. Comfortable I describe the waiting area as a co I have never had a hassle with service or personnel. It's always a great experience Clean facility. Comfortable I describe the waiting area as a comfort area More

service 60K excellent service. David Hass scheduled my app. and arranged for my loaner car. received a detailed report of the services performed as well as det excellent service. David Hass scheduled my app. and arranged for my loaner car. received a detailed report of the services performed as well as details for upcoming maintenance required. i would definitely recommend the service department. More

Excellent as usual! In and out in 30 minutes for a 10,000 mile check up. Great service. I would recommend to others. I have been using this dealership ship since 1990. In and out in 30 minutes for a 10,000 mile check up. Great service. I would recommend to others. I have been using this dealership ship since 1990. More

Service Visit I was quite satisfied with my service visit. The purpose of my visit was a 95K maintenance on my RX 330. I waited while the service was performed. I was quite satisfied with my service visit. The purpose of my visit was a 95K maintenance on my RX 330. I waited while the service was performed. I enjoyed the atmosphere. The service did not take long and I was pleased with the service performed. More

Mediocre customer service and expensive simple maintenance We brought our Lexus 350 in for it's 60,000 mile check up expecting to pay about $350. Though I could not call Erin, our service associate, I was abl We brought our Lexus 350 in for it's 60,000 mile check up expecting to pay about $350. Though I could not call Erin, our service associate, I was able to make an appointment online with Josh. Upon arriving for the service, we found Josh was busy with 2 other customers while several service reps walked around or worked alone at their desks instead of asking if we could be helped. It turned out Erin was available so we talked to her and set up the service which was surprisingly expensive for mostly inspecting the vehicle. Erin was pleasant and tried to justify the high cost of the 60K service. Parts were fairly reasonably priced but labor was overinflated for the type of work performed. They did not replace the oil filter (or at least not listed with the parts; you always replace the oil filter when replacing the oil) and they did not rotate and balance the tires (as requested because we have a free service for that) but they also did not reduce the labor charge as Erin said they would. Though we knew the total price before authorizing the service, had we known the cost of the part vs. labor, we would have done more routine maintenance ourselves and shopped around for an alternative service center. We would not recommend this service center and we will look elsewhere for future work and maintenance. More

Always great! Dave Haas is great at taking care of my service! The service was efficient, thorough and timely. The acting area is least and comfortable. Thank yo Dave Haas is great at taking care of my service! The service was efficient, thorough and timely. The acting area is least and comfortable. Thank you! More

Great Service!!! Bought 2 cars and 1 SUV from here. Extremely satisfied with their service. Had a very good experience that made us go back their again. Bought 2 cars and 1 SUV from here. Extremely satisfied with their service. Had a very good experience that made us go back their again. More

Above and beyond I took my car for an oil change, however I didn't have an appointment and they were really busy. When I got to the dealership Andrew Tran checked me i I took my car for an oil change, however I didn't have an appointment and they were really busy. When I got to the dealership Andrew Tran checked me in. I was also in need of a loaner car, which I did not know whether I was going to get, but Andrew came through and provided me a loaner for the day. I am really appreciative to Andrew who took care of me even when I didn't have an appointment and also for providing the loaner car. Way to go Andrew!! More

Professional & Courtous Always the best service. My service has always exceeded any expectation or need. Wouldn't go anywhere else for service. Because of the service I get Always the best service. My service has always exceeded any expectation or need. Wouldn't go anywhere else for service. Because of the service I get from Andrew N., would only purchase my next car here. Have worked with dealers in Ca., Minn., & Austin getting good service. The service here, whether from parts, auto body or customer service is always professional, courteous, fair & outstanding. Thank you Andrew N. & Jolene More

Wonderful over all service! Excellent service, great quality, friendly and caring customer service. I was from out of town and the loaner Lexus 2016 RX350 helped me get around th Excellent service, great quality, friendly and caring customer service. I was from out of town and the loaner Lexus 2016 RX350 helped me get around the great town of Houston. I drive a GX470 SUV and I know just what I want for my my next car. More