Westside Lexus

Outstanding Service This was my first Lexus buying experience. I was surprised and impressed from the moment I walked inside. I was treated like I really mattered and n This was my first Lexus buying experience. I was surprised and impressed from the moment I walked inside. I was treated like I really mattered and not just my money. The salesman helped me find the car that was perfect for me. I love Westside Lexus except for the fact that they lowballed me for the value of my trade in. Fortunately I went to Carmax the day before and then they matched the trade-in value, minus the tax savings of course! More

consistantly excellent I live in sugar Land, but come to Westside Lexus because of the great people (Alex Winnicki & Steve Machann). they are truly helpful and I over the y I live in sugar Land, but come to Westside Lexus because of the great people (Alex Winnicki & Steve Machann). they are truly helpful and I over the years I have been able to reach out to them if I had a problem with my car. People like Alex and Steve make a dealership great. More

Schduled Service I love that I can look at a screen to track my cars progress, and that they give clear and precise expectations for time, and what will be done . I love that I can look at a screen to track my cars progress, and that they give clear and precise expectations for time, and what will be done . More

straight shooter I started my journey for looking for a car here. First salesperson I met who was up front honest and not pressuring. Even-though I will not buy a car I started my journey for looking for a car here. First salesperson I met who was up front honest and not pressuring. Even-though I will not buy a car from them just due to me liking another brand better I can not say how good and easy my trip was there compared to the 4 other dealers I went to. Keep it up. When I need another car, I will go straight to them. More

Great Expreiance Excellent service and all around great experience, especially for something that can be as stressful as buying a car. I would recommend at least talk Excellent service and all around great experience, especially for something that can be as stressful as buying a car. I would recommend at least talking with this dealership before purchasing a car to know what the experience should be like. More

Regular service visit Andrew Nagler is an excellent service rep for Westide Lexus. He has been my rep for some time and is familiar with both my Lexus cars. He is experie Andrew Nagler is an excellent service rep for Westide Lexus. He has been my rep for some time and is familiar with both my Lexus cars. He is experienced and knowledgeable and easily answered all my questions. More

As always great service. I contacted Lexus and requested to bring my car in for a recall repair, oil change and new inspection sticker. Billy promptly set me up with an appo I contacted Lexus and requested to bring my car in for a recall repair, oil change and new inspection sticker. Billy promptly set me up with an appointment. Two days later took the car in and as always Dave (Haas) checked me in, got me a loaner and had me back on the road with a freshly cup of coffee in less than 15 minutes. A few hours later they call me to pick up my car. When I arrived, the service desk staff had my invoice and comprehensive inspection report ready to go. I paid my bill and walked out to my sparkling clean car with a full gas tank. Now how's that for service and it was a holiday weekend to boot. Outstanding service guys! Sincerely, Tracey L. Tinnermon More

Disappointment I was happy with the service I received but I am very unhappy with the leather seat quality. As happy as I am with my ES 300h performance, the poor se I was happy with the service I received but I am very unhappy with the leather seat quality. As happy as I am with my ES 300h performance, the poor seat quality for a luxury car is enough to keep me from buying another. The drive seat looked like a cheap leather sofa before the car reached 15000 miles. Service says nothing they can do, expected. Sales center said they would revisit this problem with service. This is the second time I brought this to service, once at 15000 check-up again at 25000. Only get excuses, More

Good service experience, excellent personal attention. 1st service, excellent attention, car runs beautifully. Very quick check-in and check-out. All friendly personnel. Good loaner car with all the bel 1st service, excellent attention, car runs beautifully. Very quick check-in and check-out. All friendly personnel. Good loaner car with all the bells and whistles! More

30K check-up Very speedy check-in and check-out at time of pick up. Very courteous and professional staff. Always glad to get my car back all shiny and clean, too! Very speedy check-in and check-out at time of pick up. Very courteous and professional staff. Always glad to get my car back all shiny and clean, too! More