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Westside Lexus

Houston, TX

4.8
7,036 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,036 reviews

January 20, 2014

Being that this was going to be the first car I purchased on my own, I was a bit apprehensive about how easy the process was going to be. Boy, was I wrong! Clarence could not have been more wonderful. His More

by LaurenHammelman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Clarence Keever
January 19, 2014

Repeat customer - third Lexus because of reliability and excellent customer service. Always friendly. Easy to arrange, and professional. Highly recommend Westside to everyone. Service area is clean, nice am More

by Lymjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Palmer
January 17, 2014

Overall review is excellent. The technician performs a thorough review of the vehicle and emails the details to you. (Like that) Need to get extended warranty - parts are expensive. More

by Kjholloway
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Perkins & Henry Wong
January 17, 2014

Yes but expensive service. dealership is great but maintenance is extremely. I guess I have to get used to the fact that a luxury car is luxurious maintenance Wow More

by gwharp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
January 16, 2014

I needed to have my car serviced on short notice, as my mother passed away and my wife and I need to drive to Indiana. Dave Haas, as usual, was very helpful and accommodating. We own two Lexus vehicles, an More

by jimivan42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Haas
January 15, 2014

Andrew provided outstanding customer service! He was able to get a reduction in the cost of replacing a failed motor in one of the seat controls. It would have been difficult for me to replace the part witho More

by jcaryd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
January 11, 2014

I've been a Lexus customer for years and I still think Westside offers the best service anywhere! Everyone is slways very friendly and efficient. Thanks guys! More

by BHillhouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Guerra, and when he was at lunch David Palmer helped too!
January 10, 2014

Andrew Nagler goes out of his way to provide quality customer service and timely results for his clients. His attitude and approach to placing the customer first is unique and continues to be the sole r More

by tradom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
January 09, 2014

Repeat customer. Sales and service departments brought us back. Quality vehicle with superior workmanship. Shopped all competitors and the smooth, quiet ride of the RX 350 was by far the best. More

by Slbrew30
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Parrish and Mike Shafer
January 09, 2014

Making the appointment online made it very easy. The service advisors were all very helpful, since my service advisor was busy when I arrived. My car was ready as promised. More

by susanbass
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris and Kelley
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