Westside Lexus

I have been a customer of this dealership for well over a decade. Initially, the service was great and responsive. Recently, there has been a marked decline. First, I took a vehicle in for minor repairs an decade. Initially, the service was great and responsive. Recently, there has been a marked decline. First, I took a vehicle in for minor repairs and routine maintenance. Apparently, the service writer had a personal issue and had to leave. They had to "order parts or something. No one called, no one know the status. Since there was additional warranty work that was needed, I attempted to try to get those repairs done at the same time. No luck. Finally, they found the car. When I went to pick it up, they couldn't find it for a half hour or so. When it was brought to me, the interior was extremely hot and the vehicle clearly had not been washed. Subsequently, needed to make another appointment to get the aforementioned warranty work done. What a waste of time. Second, the tire pressure light went on. For those of you that don't know, if air is added to the tire(s) and the light remains on, only Lexis has the equipment to turn it off. I was told be the lady service writer that I needed 3 new sensor because obviously the NTW dealer had put them on incorrectly because there were multiple bad sensors. So, I asked for something in writing to take to NTW. I got a "could of", might of" "possibly" type statement that no one would proceed on. I took the car to Clear Choice Lexus a certified service provider. As it turns out, only one sensor was bad and they replaced it for substantially less than Westside's quote. Had to call a service manager but finally got them to repay me the out of pocket costs I really don't need this waste of my time and effort just to get a dealer to do quality work and not try to stiff me in the process. More

The service was great and the buying experience made easy! My vehicle was delivered clean and as ordered and paperwork was done with minimal effort. easy! My vehicle was delivered clean and as ordered and paperwork was done with minimal effort. More

My salesman, Jeff Margiolis, has been really great to work with. He is friendly and follows up when he says he will. He helped me with the technology issues of the navigation system and went beyond what work with. He is friendly and follows up when he says he will. He helped me with the technology issues of the navigation system and went beyond what he needed to do. I truly appreciated all of his help. More

Jeremy was very friendly and informative. Service took less time than expected. Dealership has convenient hours and is always accessible. etc etc etc etc etc less time than expected. Dealership has convenient hours and is always accessible. etc etc etc etc etc More

Immediate response by Josh Guerra to my phone calls and follow ups were handy- in other words- I did not have to do all of the work as Josh kept me informed about the service. I like the fact that he is at follow ups were handy- in other words- I did not have to do all of the work as Josh kept me informed about the service. I like the fact that he is at Lexus year after year and I do not have to deal with someone new every time I need service. More

Great employees who know how to deliver on service.. our expectations are always exceeded!!!! The employees who helped us with this purchase were professional, articulate, helpful, and really helped us in expectations are always exceeded!!!! The employees who helped us with this purchase were professional, articulate, helpful, and really helped us in all aspects of understanding our vehicle, our purchase, etc. We were very pleased. More

Good.service,really willing to.help answering all questions. Really happy with my purchase. Will definitely come back and suggest all.my friends. Good business questions. Really happy with my purchase. Will definitely come back and suggest all.my friends. Good business More

Jeffrey Byers is the best car salesman we've dealt with, which (in addition to service) is why we purchase all of our vehicles from Westside Lexus. He's fair, responsive, and patient. with, which (in addition to service) is why we purchase all of our vehicles from Westside Lexus. He's fair, responsive, and patient. More

I had a special need and needed service without and appointment -- emergency out of town trip. Dave was very helpful and was able to get our car services within my time constraints. appointment -- emergency out of town trip. Dave was very helpful and was able to get our car services within my time constraints. More

I like it when the staff only does what is asked from customer. They don't try to get you to buy something that is not needed. I was able to drop off my car and get a loaner, all within 10 minutes of a customer. They don't try to get you to buy something that is not needed. I was able to drop off my car and get a loaner, all within 10 minutes of arrival to service center. My car was returned ahead of schedule, cleaned and washed. More