Westside Lexus

This is my second Lexus RX 350 from Westside Lexus from 2007 to current 2011 model. Daughter is driving my first one still in New York. When she had trouble with a Lexus center in her area Keith Hollis 2007 to current 2011 model. Daughter is driving my first one still in New York. When she had trouble with a Lexus center in her area Keith Hollis helped us find her a reputable service center and spoke to a contact there to get her issue taken care of. Back here in Houston, Keith is my service advisor now after being shuffled after my first one left and when I went in for service set up by my service advisor only to find this new person there with explanation that my usual left the company. Really dislike that. Wish he had taken time to let his customers know even if by a short email message or mailed note to such. I then called my sales person who sold me both of my cars and he recommended Keith Hollis highly. Keith has advised me, and always made me comfortable in the fact that he was concerned about car during my travels across the country or around town to tire wear, working wipers or anything else that needed attention. I love the attention to detail when in for service. Maybe I'm lucky but with both RX 350's for I have not had any major problems or incidents, nor do I expect to have any. If I do I can count on Westside Lexus Service staff to be there. More

Very easy to convey to both people what service you need and when you need it. everything is taken care of in advance. For instance if you need a loaner car it is ready. Jeff Margolis is the person I bou and when you need it. everything is taken care of in advance. For instance if you need a loaner car it is ready. Jeff Margolis is the person I bought my new Lexus IS 350 fSport from. He has been exceptional in following up to see how I like the car andif there are any problems. I have had a Navigation System anomaly and he found out that there is a hardware/software fix and I had it installed during my recent service visit. More

Came in to fix a problem identified in a recall, rear trunk latch. Also to get oil light shut off. Pleased with service. Everything OK. trunk latch. Also to get oil light shut off. Pleased with service. Everything OK. More

This is at least our sixth vehicle bought from Jeffrey. He and Charly are great. I would recommend him and Westside to all my friends. He and Charly are great. I would recommend him and Westside to all my friends. More

Westside Lexus is one of the best car dealerships in the US, period. I have purchased many cars there over the years and the sales experience has always been wonderful. But even compared to the sales expe US, period. I have purchased many cars there over the years and the sales experience has always been wonderful. But even compared to the sales experience, the service experience at Westside is out of this world. If there is abetted service department in the universe, I want to see it. Bottom line, Westside does everything right. You won't be disappointed with Westside. More

Mary Margaret has sold me a Lexus not once but twice. David Palmer has always taken great care of my car when service was needed. I am a 100% satisfied Lexus owner. David Palmer has always taken great care of my car when service was needed. I am a 100% satisfied Lexus owner. More

The people at Westside Lexus are really friendly, they will actually work with you and not pressure you with BS. Would love to come back in the future. will actually work with you and not pressure you with BS. Would love to come back in the future. More

Wait time for my State Inspection was 30 minutes, as promised. Comfortable waiting area with Wi Fi is perfect, got some work done, enjoyed a decent cup of coffee. promised. Comfortable waiting area with Wi Fi is perfect, got some work done, enjoyed a decent cup of coffee. More

We had been to the dealership in the past and were not at all satisfied and chose another place to purchase our vehicles. We asked our friends Albert and Judy Butler who they had purchased their vehicles fro all satisfied and chose another place to purchase our vehicles. We asked our friends Albert and Judy Butler who they had purchased their vehicles from and they told us that Mary Margaret were their sales person and they were very happy with her. We made contact and were treated very well and we purchased our new Lexus from Mary Margaret and your team of people to help us with our new vehicle. It is been a delight to work with your team. Thank all of the team that helped us with our new purchase. It is a great vehicle and we are enjoying our New RX350. More

Going to Westside Lexus Service Center is one of the best experiences one can have when taking their car for service. As soon as you pull in, everyone is as friendly and helpful as can be. The attention to experiences one can have when taking their car for service. As soon as you pull in, everyone is as friendly and helpful as can be. The attention to detail and customer comfort during the stay is outstanding. The waiting area is well stocked with current reading material and Wi-Fi so you can get some productive work done while waiting. The free soft drink and coffee bar is a nice touch, and every single employee is friendly and asks what they can do to make your stay pleasant. I believe the service level is the best of any dealership I have ever encountered and it is a major factor in my decision to keep driving my Lexus. More