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Westside Lexus

Houston, TX

4.8
7,877 Reviews
Our mission has been to provide our customer family with the best automotive buying and ownership experience in the industry. Our message has been consistent - provide superior products, competitive pricing, a top quality professional staff and the best in complimentary services for our customer family. HOLIDAY HOURS: We will be close: July4th, Thanksgiving Day, Christmas Eve, Christmas Day and New Years Day.
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12000 Katy Fwy

Houston, TX

77079

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Showing 7,877 reviews

August 06, 2016

Great service! The Westside service team is great! Although I typically work with Fred, every member of the service team has been great! I highly recommend Westsid More

by ron123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Guerra
August 05, 2016

Very pleasant experience; wait was not long. Great experience as usual; not a very long wait and the waiting room lounge atmosphere was very pleasant. Was able to get back in the road in less tha More

by Jmfr1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Tran
August 05, 2016

Great service at Westside Lexus I've been taking my car to Westside for 4 years now and have always been very pleased with my service advisor and the service that's been done. Whethe More

by slf113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2016

First Class experience Always great service! They never dissapoint. All of the service dept. staff are always looking for ways to elevate the experience for every customer. More

by GTUTTLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Tran
August 05, 2016

My experience was great as usual. They did a great job fixing the car! Fred Hernandez was terrific taking care of my car. He carefully explained all my options and made an excellent More

by HW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2016

Very pleased with quality of the service Had my 90,000 mile service done here recently. Very good experience. Scheduled appointment in advanced, dropped off my car Friday afternoon, got free More

by DGM_Lexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2016

My 90,000 miles service Everything was, as always, perfect. Andrew Tran is an asset to Westside Lexus. He never fails to surpass my expectations. And everybody else that I More

by Mary V.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Tran
August 05, 2016

Highest Degree of Professionalism Overall exceptional experience from greeting to exiting service center. I had to squeeze 15K appointment into an already busy Saturday. Charles took More

by helenhs7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2016

Friendly staff cozy atmosphere I always feel comfortable dealing with staff over here. Christine Tennant was very helpful and friendly. Service technician explained to me what was w More

by Saeedmp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Tennant
August 05, 2016

20,000 mile service on my ES350 Service was performed while I was at work. Everything was just fine and picked up my vehicle after work. These folks are great to work with. Recomme More

by keeelvis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
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