Westside Lexus

I had brought my car back to get my tire change and they got me in immediately and at the same time fixed my AC. I was very happy with the service. I live in Sugarland and there is dealership rt next to m got me in immediately and at the same time fixed my AC. I was very happy with the service. I live in Sugarland and there is dealership rt next to my house but choose to drive farther for service p because the dealership was friendly, service was excellent, and knowledgeable staff with all my question about my car. More

Very helpful, creative, and prompt. Sales and service are first class. Everyone is very helpful and knowledgeable about the Lexus brand. the service work is always prompt and convenient. first class. Everyone is very helpful and knowledgeable about the Lexus brand. the service work is always prompt and convenient. More

I have had previous excellent results when buying cars from this dealership and this purchase went just as smoothly. I have recommended your dealership to others in the past who have bought and will cont from this dealership and this purchase went just as smoothly. I have recommended your dealership to others in the past who have bought and will continue to do so. Dale, Homer and Gerald were a pleasure to work with. More

The only complaint I have in the process was that when I went to Finance, I was presented with the option of 2 different extended warranties. These might make sense because I bought a 2004 Lexus with 90,000 went to Finance, I was presented with the option of 2 different extended warranties. These might make sense because I bought a 2004 Lexus with 90,000 miles. But it was presented as something I had to decide on right then while I was signing all the paperwork [note: I am not complaining about the actual person who did this because this is probably the way it is always handled]. Up to that point Westside had been respectful of my time and intelligence but I found this offensive in the sense of being a "high pressure" type maneuver. I was there over lunch and had a busy business day (I am an energy company attorney) so even when Shekhar called Finance and found out I had 24 hours to decide, I was not able to take any action on this. I would have liked to have known about the options with a couple of days to decide. I would have liked to have discussed it with Fred Hernandez who will now be my service advisor (but I didn't know that at the time). In fact, use of my dissatisfaction in how this aspect was handled, could I have the opportunity to talk about this with Fred and make a decision? If not I want to recommend that Westside handle this differently as it was the only blemish on what was overall a very pleasant and customer-oriented experience. More

Everything was great and on time I am completely satisfied with service. I look forward to making my next service appointment bc I know Lexus service and staff or the best satisfied with service. I look forward to making my next service appointment bc I know Lexus service and staff or the best More

Was able to schedule an appointment and get a loaner car so I could take care of personal business during the repair time. Westside Lexus is always accomodating to my schedule. so I could take care of personal business during the repair time. Westside Lexus is always accomodating to my schedule. More

Easy scheduling of srvice, prompt attention, service performed in estimated time, thorough explanation of work performed and follow up personal call. Thankk you Lexua team. performed in estimated time, thorough explanation of work performed and follow up personal call. Thankk you Lexua team. More

When I walked in Carl was friendly and helpful. He understood my requirements for a new car and we went for a test drive. He made the process fun and enjoyable, like buying a car from a trusted friend understood my requirements for a new car and we went for a test drive. He made the process fun and enjoyable, like buying a car from a trusted friend. More

I went to the dealership to look at what would be the best option. Clarence Keever was most helpful in showing me the possibilities . He spent a great deal of time educating me and showing me what was best option. Clarence Keever was most helpful in showing me the possibilities . He spent a great deal of time educating me and showing me what was available in their recently leased or loaner cars. After looking at many available options, with his help I was able to determine what I wanted and needed. I went home with a great car and now I have lots of studying to do to make use of the many exciting things at my fingertips. Clarence and others I did business with made this a very good experience. More