Westside Lexus

Steve Mckewen made the purchase of our new RX450h very easy and painless. He went out of his way to show us the vehicles available even though they were not all at the showroom premises. He had a thorough easy and painless. He went out of his way to show us the vehicles available even though they were not all at the showroom premises. He had a thorough knowledge of the many options and how they worked and their benefits. Steve Davis took us on a test drive as Steve M was working with another customer when we first stopped by and although Steve D was not our particular sales consultant he gave us every attention and was able to answer all our questions while out on the drive. Gina Tuttle in accounting had all the paperwork ready and when we came to signing and she thoroughly explained everything. Overall, our first experience of Westside Lexus was outstanding. More

Jeffrey Byer was absolutely wonderful. I received a great car, a fair deal, and a great experience. Jeffrey gave outstanding service. My next car will come from Jeffrey. great car, a fair deal, and a great experience. Jeffrey gave outstanding service. My next car will come from Jeffrey. More

Took my LS460L in for Service. Service concierge set me up with Dave Haas. Dave was friendly, professional and took the time to understand my issues, explain the process and work with my extended warranty up with Dave Haas. Dave was friendly, professional and took the time to understand my issues, explain the process and work with my extended warranty policy. Complimentary loaner cars make going in for service convenient. Dave always returned my phone calls within a reasonable amount of time and kept me informed of the status of my repairs/extended warranty claim during this visit, and always reassured me that the repairs would be completed on time/or as promised. The service cashiers are friendly and quick. My car was returned to me washed and vacuumed. Nice touch. Definitely recommend Dave Haas. He has been there many years and its for a reason. More

Andres did an excellent job helping me selected my perfect car. Even when was indecisive about new or preowned, red or blue, he continued to be understanding,patient, and helped me make the best decis perfect car. Even when was indecisive about new or preowned, red or blue, he continued to be understanding,patient, and helped me make the best decision for me. He was a great sales representative. More

Scott worked us and got my daughter the exact car she wanted. The trade in value was excellent as well. Scott had to work on the deal for several weeks due to my schedule but was very patient and underst wanted. The trade in value was excellent as well. Scott had to work on the deal for several weeks due to my schedule but was very patient and understanding. I will buy from him again! More

Jose was super great, punctual, and really knew what he was doing! We have a 2010 preowned, certified Lexus RX 350 that we bought about 1 1/2 years ago and the battery died. We didn't know until that day was doing! We have a 2010 preowned, certified Lexus RX 350 that we bought about 1 1/2 years ago and the battery died. We didn't know until that day that the manual keys that were in our fobs do NOT open our car! So.... we couldn't get into the car to open the hood. Jose carefully got the car open with an air bladder, got it started, checked the battery, replaced the battery and then thought to ask me if I was using my manual garage door opener because he noticed it on my visor. I told him that I had tried to program the car to open the garage door, but had failed with the simple method and never gotten on a ladder to adjust the opener and get it done right. He hopped on his ladder, checked the opener, pushed some buttons, and it was working in about 2 minutes! Simple for him, but something I just hadn't done. It was so great of him to notice and offer to do that for me, and that is one of the reasons my husband and I so appreciate Lexus service and are on our 3rd Lexus right now! Our son just graduated from college two days ago, and we have already told him when he gets a job he should look at a pre-owned IS. Jose was friendly and obviously a hard worker... think he deserves a raise! Regards, Susan Quinn 832-797-1047 More

We had an excellent experience with Homer. He's very helpful, responsive and knowledgeable on the purchased car. He's very punctual and have the car ready on the day we pick up the car. helpful, responsive and knowledgeable on the purchased car. He's very punctual and have the car ready on the day we pick up the car. More

Complaint that I have is the sales person was running several directions and trying to handle multiple clients at one time. Parking at dealership on Saturdays are a nightmare. several directions and trying to handle multiple clients at one time. Parking at dealership on Saturdays are a nightmare. More

I finally made up my mind to purchase my first luxury car and decided to go to this dealership. We had to ask a gentlemen if he worked there as no one had approached us (a total first for an auto dealership) and decided to go to this dealership. We had to ask a gentlemen if he worked there as no one had approached us (a total first for an auto dealership), He replied that he worked on the used car side and ushered us into the showroom. Well, we looked at the cars, opened them, looked in, sat in a couple but was NEVER approached. Not even the receptionist sitting at the door asked us if we needed help. We walked out and asked a guy out front what was the deal with the place. He seemed surprised when we told him no one even acknowledged our presence, although there were groups of employees everywhere. He asked us not to leave and went in, that is where Warren came out to talk to us and took us back inside...unfortunately, the die was cast. The wind was completely taken out of my sales. Warren was great, but I really could not give my money to this place. The next day we went to Sterling McCall, the obviously "all inclusive" Lexus dealer and purchased my new ES300h in the fire agrate color I liked so much. More

Leo Gomez was the third salesperson we meet with. During two previous visits to look at cars, we dealt with two other salespersons, both of whom were no longer with the dealership when we came back to final two previous visits to look at cars, we dealt with two other salespersons, both of whom were no longer with the dealership when we came back to finalize our purchase. This was a little disconcerting. I believe we were Leo's first sales. He did a great job but we could tell he was a little inexperienced. Other than the sales manager during price negotiations, no other salesperson assisted Leo with questions he could not answer. I was a little disappointed in the price negotiations. I asked Leo to come in with your best price and I was expecting a little discount for buying two cars. We ended up having to threaten to walk away and counter offer twice before finalizing a deal. I do not remember having to do that in our past dealings with Lexus and that was one of the things I liked about Lexus in the past. This was more like dealing with any of the other non-Lexus dealerships. The sales manager was very friendly and professional during these negotiations, but it still leaves a little bit of a basd taste for me. Mike Shafer, the Finance Manager, did an excellant job answering our questions and getting us through the paperwork. More