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Westside Lexus - Service Center

Houston, TX

4.7
1,441 Reviews

1,441 Reviews of Westside Lexus - Service Center

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April 29, 2025

We are very impressed with the professionalism and knowledge of everyone we have dealt with. More

by MARGIEZOLKOSKI
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Merrell Middleton
5.0
This rating includes all reviews, with more weight given to recent reviews.
JT Teodoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Westside Lexus responded

We love seeing 5-star reviews. Thanks!

April 28, 2025

Denial kang walkways helping me every my services visit, he really kind and happy to answer all my questions. More

by Heangchao84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Westside Lexus responded

It's wonderful to hear that Denial Kang consistently provides you with excellent service at Westside Lexus. We're glad he makes your visits pleasant and informative!

April 09, 2025

Greatly disappointed in the warranty response to work done at Westside that failed inside of four months. Can not suggest one takes a Lexus to them for service or repairs! More

by jim7x57@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Bissonett
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Westside Lexus responded

I'm sorry to hear about the delays with our response. We strive for excellence in our service, and it's disappointing you were left feeling otherwise. Please reach out so we can address this issue directly and work towards a resolution that meets your expectations. Thank you, Hans Schackmann - Service Manager - 281-582-8684

March 21, 2025

Very helpful and extremely knowledgeable, Daniel helped us go with better options for servicing the car. More

by Christian P
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Westside Lexus responded

Christian, we're delighted to hear that Daniel provided you with helpful and knowledgeable service options at Westside Lexus. Thank you for sharing your experience!

March 09, 2025

Daniel Kang provided excellent customer service at Westside Lexus for my Lexus service appointment. He is always super friendly and any documentation needed is always quickly handled due to Daniel’s More

by rc1013swt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Westside Lexus responded

We're delighted to hear that Daniel provided you with excellent service during your visit at Westside Lexus. It's great to know his friendly and efficient approach made a positive impact on your experience. We look forward to assisting you with future Lexus purchases!

March 03, 2025

Our family has been buying cars from West Side Lexus for decades and we always appreciate the professionalism and care from all its team members throughout the process. More

by Hewadley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2025 -

Westside Lexus responded

Hewadley, thank you for your continued trust in Westside Lexus! We're delighted to hear that our team's professionalism and care have made a lasting impression on your family. Looking forward to serving you again in the future!

February 01, 2025

The attention of Ms. Chong Lee and Mr. Wilber Escobar was very professional; the entire tam at this dealership takes care and gives a 100% of their knowledge to provide More

by FELIX J MEDINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chong Lee
Feb 03, 2025 -

Westside Lexus responded

Felix, thank you for recognizing the professionalism of Ms. Chong Lee and Mr. Wilber Escobar at Westside Lexus! We're delighted to hear that our team provided top-notch service and maintained excellent facilities during your visit. We appreciate your feedback!

January 15, 2025

I have Lexus RX350h for 20,000 miles service and waited for less than 1 hour . More

by rong.dong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Westside Lexus responded

We're glad our team could get you back on the road in a timely manner! Thank you for the 5-star review of Westside Lexus.

January 14, 2025

Daniel was great and very attentive. He answered all of my questions and got me out as quick as he could. More

by Xoxo6516
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Westside Lexus responded

We're delighted to hear that Daniel provided attentive service and made your experience at Westside Lexus a smooth one. Thank you for sharing this positive feedback!

January 10, 2025

Daniel did a great job with my walk in service date on Tuesday, I felt in the loop the entire time. More

by Doug.mullendore
Recommend Dealer
Yes
Employees Worked With
Daniel Kang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Westside Lexus responded

We love to see great reviews. Thank you from all of us at Westside Lexus!

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