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Westside Lexus - Service Center

Houston, TX

4.7
1,447 Reviews

1,447 Reviews of Westside Lexus - Service Center

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February 04, 2016

Satisfied Lexus Customer Now on my 5th Lexus, that probably says enough, but I can say that the sales and service department staffs are as good as the automobile. I just can' More

by pamela123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Fred Hernanez, Shekhar Shroff, Will (can't recall the last name, filling in for Fred, but also excellent)
January 25, 2016

The service center itself is very nice. The service center itself is very nice - Andrew Nagler, my direct contact, is always exceptional and for the most part all the staff is nice. More

by Lexus Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Andrew Nagler Michael (not sure of last name but is in management)
January 16, 2016

Great Service Everything went smoothly--on time as requested. Also appreciate that the car is returned washed and vacuumed. A pleasure to deal with both Charles and More

by Rhoblaker
Recommend Dealer
Yes
Employees Worked With
Other Employees : Charles Perkins and Jack
January 15, 2016

Oil change Good service. Just expensive to replace brake pads! Ended up spending $1.700 overall for the standard 30,000 mile service. However, I know the work More

by Jimmyalyea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave haas , Dave Haas
January 15, 2016

Happy with Personalized Customer Service! My car was picked up at my residence and a loaner was delivered at the same time. Sure beats my prior experience with BMW dealerships and service dept More

by Lexus Lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Laura Brown and Bobby Donaldson, Bobby Donaldson
January 14, 2016

Great service maintenance Very quickly greeted and directed for help for my first service. My advisor was very helpful in tending to my servicing and all of my concerns that I More

by Gizzygirl
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nestor Sorto Cardo
January 14, 2016

Another great service visit. Always a great experience bringing my SUV in for service. Each employee encountered is helpful, pleasant and friendly. My vehicle was ready when pr More

by Patti
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Laura Brown
January 14, 2016

The people at the body shop. They were all great, kept me I formed of their progress, gave estimate of repair cost and came in under budget. Jason B. was my rep. The finished the More

by Bristley, J.B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason at the body shop.
January 13, 2016

Good Overall Aside from some past paper work in the computer system on our car that locked us out from moving forward for 45mins.,the advisor was great to work wit More

by waxdoctor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan
January 12, 2016

Advisor not professional I came to Westside Lexus to replace 2 windows, 1 front and 1 rear. The advisor gave me the quote price, loaner car, and time frame which was same day More

by Nobody
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alejandro Garza
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