Westside Lexus - Service Center

Great service maintenance Very quickly greeted and directed for help for my first service. My advisor was very helpful in tending to my servicing and all of my concerns that I Very quickly greeted and directed for help for my first service. My advisor was very helpful in tending to my servicing and all of my concerns that I had. My wait time was short and my car was taken care of in hardly no time at all. I was very pleased with the whole experience. Thank you! More

Another great service visit. Always a great experience bringing my SUV in for service. Each employee encountered is helpful, pleasant and friendly. My vehicle was ready when pr Always a great experience bringing my SUV in for service. Each employee encountered is helpful, pleasant and friendly. My vehicle was ready when promised. Quick in and out. More

The people at the body shop. They were all great, kept me I formed of their progress, gave estimate of repair cost and came in under budget. Jason B. was my rep. The finished the They were all great, kept me I formed of their progress, gave estimate of repair cost and came in under budget. Jason B. was my rep. The finished the job under the estimate. When I picked up my car it was Perfect and they had it clean and ready. This not my first Lexus and will not be my last, I will always be a Weside Lexsus customer. More

Good Overall Aside from some past paper work in the computer system on our car that locked us out from moving forward for 45mins.,the advisor was great to work wit Aside from some past paper work in the computer system on our car that locked us out from moving forward for 45mins.,the advisor was great to work with.I actually gave him a hug when he told me what he had done for us.Above & Beyond!!!!! More

Advisor not professional I came to Westside Lexus to replace 2 windows, 1 front and 1 rear. The advisor gave me the quote price, loaner car, and time frame which was same day I came to Westside Lexus to replace 2 windows, 1 front and 1 rear. The advisor gave me the quote price, loaner car, and time frame which was same day to pick up. During the day he made several phone calls and left messages, every time he left message he asks me to call him back instead of letting me know the status of my car then I called him back and got to know the car still in service. Next day he called me again and told me the car was ready, however I found out the rear window wasn't tinted and I requested to get that done also it costs about $60 dollars more. A day later I was told the service was complete and I let my brother came to pay and pick it up, then a day later the advisor called me serveral times and left urgent messages he still didn't let me know the reason he called and asked me to call him back. Therefore I didn't call him because we already paid, also I didn't want to give the craps about him during the holidays. That was on Saturday then Monday he called me again and I found out that he didn't add $60 dollars on the bill and asked me to come back to pay for it or to give him my credit card number. It was unbelievable... More

10,000 mile Service This is my first Lexus and I am very impressed with the car and Westside Lexus. Charles Perkins and Westside Lexus do an exceptional job of going abov This is my first Lexus and I am very impressed with the car and Westside Lexus. Charles Perkins and Westside Lexus do an exceptional job of going above and beyond with their customer service! They offered me a loaner car when my service would only take 1 1/2 hours. I will continue to recommend them! More

Andrew Nagler goes above and beyond Whenever I take our cars for service at Westside Lexus I work with Andrew Nagler as my service advisor. He and the rest of the staff take fantastic ca Whenever I take our cars for service at Westside Lexus I work with Andrew Nagler as my service advisor. He and the rest of the staff take fantastic care of my cars and of me. I always know that Westside will take care of what is needed and only what is needed. More

Service Josh is great! He is attentive to detail. Service is a very efficient process. Westside will always go the extra mile to provide quality customer se Josh is great! He is attentive to detail. Service is a very efficient process. Westside will always go the extra mile to provide quality customer service. More

15k mile maintenance Westside Lexus has a great service department. They are very accommodating and knowledgable. This is my second vehicle from Westside Lexus and one of Westside Lexus has a great service department. They are very accommodating and knowledgable. This is my second vehicle from Westside Lexus and one of the main reason I buy from this dealership is their service department. More

30K Maintenance Service good!! Did a 30K maintenance and a back left side light replacement, as well as state inspection. Love the service quality and friendliness. The loaner car Did a 30K maintenance and a back left side light replacement, as well as state inspection. Love the service quality and friendliness. The loaner car is also very much appreciated. Just the price is a little high, over $1000 in total. Very happy over all. More