Westside Lexus - Service Center

Satisfied Lexus Customer Now on my 5th Lexus, that probably says enough, but I can say that the sales and service department staffs are as good as the automobile. I just can' Now on my 5th Lexus, that probably says enough, but I can say that the sales and service department staffs are as good as the automobile. I just can't imagine driving another make of automobile and a lot of that has to do with the excellent service I have always received at Westside. Keep up the good work! More

The service center itself is very nice. The service center itself is very nice - Andrew Nagler, my direct contact, is always exceptional and for the most part all the staff is nice. The service center itself is very nice - Andrew Nagler, my direct contact, is always exceptional and for the most part all the staff is nice. More

Great Service Everything went smoothly--on time as requested. Also appreciate that the car is returned washed and vacuumed. A pleasure to deal with both Charles and Everything went smoothly--on time as requested. Also appreciate that the car is returned washed and vacuumed. A pleasure to deal with both Charles and Jack. More

Oil change Good service. Just expensive to replace brake pads! Ended up spending $1.700 overall for the standard 30,000 mile service. However, I know the work Good service. Just expensive to replace brake pads! Ended up spending $1.700 overall for the standard 30,000 mile service. However, I know the work was done right. More

Happy with Personalized Customer Service! My car was picked up at my residence and a loaner was delivered at the same time. Sure beats my prior experience with BMW dealerships and service dept My car was picked up at my residence and a loaner was delivered at the same time. Sure beats my prior experience with BMW dealerships and service depts! More

Great service maintenance Very quickly greeted and directed for help for my first service. My advisor was very helpful in tending to my servicing and all of my concerns that I Very quickly greeted and directed for help for my first service. My advisor was very helpful in tending to my servicing and all of my concerns that I had. My wait time was short and my car was taken care of in hardly no time at all. I was very pleased with the whole experience. Thank you! More

Another great service visit. Always a great experience bringing my SUV in for service. Each employee encountered is helpful, pleasant and friendly. My vehicle was ready when pr Always a great experience bringing my SUV in for service. Each employee encountered is helpful, pleasant and friendly. My vehicle was ready when promised. Quick in and out. More

The people at the body shop. They were all great, kept me I formed of their progress, gave estimate of repair cost and came in under budget. Jason B. was my rep. The finished the They were all great, kept me I formed of their progress, gave estimate of repair cost and came in under budget. Jason B. was my rep. The finished the job under the estimate. When I picked up my car it was Perfect and they had it clean and ready. This not my first Lexus and will not be my last, I will always be a Weside Lexsus customer. More

Good Overall Aside from some past paper work in the computer system on our car that locked us out from moving forward for 45mins.,the advisor was great to work wit Aside from some past paper work in the computer system on our car that locked us out from moving forward for 45mins.,the advisor was great to work with.I actually gave him a hug when he told me what he had done for us.Above & Beyond!!!!! More

Advisor not professional I came to Westside Lexus to replace 2 windows, 1 front and 1 rear. The advisor gave me the quote price, loaner car, and time frame which was same day I came to Westside Lexus to replace 2 windows, 1 front and 1 rear. The advisor gave me the quote price, loaner car, and time frame which was same day to pick up. During the day he made several phone calls and left messages, every time he left message he asks me to call him back instead of letting me know the status of my car then I called him back and got to know the car still in service. Next day he called me again and told me the car was ready, however I found out the rear window wasn't tinted and I requested to get that done also it costs about $60 dollars more. A day later I was told the service was complete and I let my brother came to pay and pick it up, then a day later the advisor called me serveral times and left urgent messages he still didn't let me know the reason he called and asked me to call him back. Therefore I didn't call him because we already paid, also I didn't want to give the craps about him during the holidays. That was on Saturday then Monday he called me again and I found out that he didn't add $60 dollars on the bill and asked me to come back to pay for it or to give him my credit card number. It was unbelievable... More