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Westside Lexus - Service Center

Houston, TX

4.7
1,448 Reviews

1,448 Reviews of Westside Lexus - Service Center

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April 23, 2023

Perfect. The service advisers go above and beyond the call of their jobs. We were there a very short time for this 85,000 mikes check up. E. Excellent care. More

by BETH.BLACK43@GMAIL.COM
Recommend Dealer
Yes
Employees Worked With
5
Apr 24, 2023 -

Westside Lexus responded

We're thrilled to hear that you had a perfect experience with us at Westside Lexus, Beth! Thank you for sharing your feedback, and we hope to see you again next time!

April 19, 2023

I brought my car there for an oil service, with no issues. I was called by Tanner saying my hood was not closing and that a part binded up and they delivered my car to me with my hood not shutting and More

by Smanwaring@cartoys.com
Recommend Dealer
No
Employees Worked With
Tanner
Apr 19, 2023 -

Westside Lexus responded

I’m sorry to hear about your negative experience with us. I can assure you that we only recommend services that we feel are in the best interest of our guests and their vehicles, and I am sorry that we left the wrong impression. If you could please contact me at mlorch@westsidelexus.com, I would like to make things right. Thank you, Michael Lorch - Fixed Operations Director

More
April 19, 2023

5 5 Great, quick job replacing battery Reasonable price and quick service I had a comfortable wake in the guest waiting area More

by tcfitz3@aol.com
Recommend Dealer
Yes
Employees Worked With
5
Apr 19, 2023 -

Westside Lexus responded

We're thrilled to hear that you had a great experience at Westside Lexus. We appreciate your confidence in our team to get the job done and hope to see you again down the road. Safe travels!

April 16, 2023

Quick and thorough service. Great communication and always know what to expect at the current visit and the next one. More

by smgilbert@sbcglobal.net
Recommend Dealer
Yes
Employees Worked With
Wilbur
Apr 19, 2023 -

Westside Lexus responded

We appreciate your five-star review! It means a lot to hear that you had a quick and thorough service experience working with the Westside Lexus team. Thank you for choosing us and we hope to see you again soon!

April 13, 2023

My car drives like new. It was a bit slow in the repairs due to State Farm and the parts. More

by MEGNTX@ICLOUD.COM
Recommend Dealer
Yes
Employees Worked With
Lauren
Apr 19, 2023 -

Westside Lexus responded

We are thrilled to hear that our team got your vehicle back in great shape! Thanks for trusting Westside Lexus with your business!

April 13, 2023

Good and timely. Very professional Good grief. Ok it was the best day of my life!! More

by staceyalyons11@gmail.com
Recommend Dealer
Yes
Employees Worked With
Chase clement
Apr 19, 2023 -

Westside Lexus responded

Thanks for the 5-star review of Westside Lexus!

April 12, 2023

Customer experience is important to them. Frequent updates, very nice amenities and comfort when waiting on car. Timely, efficient and friendly. More

by jspoth
Recommend Dealer
Yes
Employees Worked With
Andrew Tran
Apr 19, 2023 -

Westside Lexus responded

You said it–our customers are our top priority here at Westside Lexus. Thank you for choosing Westside Lexus!

November 28, 2022

Westside Lexus Service and Wilber Escobar have always given us the best service! Wilber Escobar is always excellent, professional, and courteous. We have been a satisfied customer since 2010 and are ver More

by RICHARD UPTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilber Escobar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2022 -

Westside Lexus responded

Richard, thank you for the great review! We are thrilled to hear that you had a successful service experience working with Wilber and the Westside Lexus team. Drive safely, and we hope to see you back again down the road!

October 14, 2022

Outstanding service by knowledgeable people who can solve the problem. I have use this dealership for well over 10 years I’ve been pleased with each interaction. More

by VIC300
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Westside Lexus responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with us. Drive safely, and we hope to see you back again at Westside Lexus!

September 25, 2022

From entering the Westside Lexus Dealership, it’s a pleasure to interact with the professionals that work there. Expert service and advice. Beautiful dealership too. More

by 7CARLEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Nemoto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Chau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2022 -

Westside Lexus responded

We are delighted that you are a satisfied customer! Thank you for choosing Westside Lexus and for sharing your experience. We hope to work with you again down the road!

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