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Westside Lexus - Service Center

Houston, TX

4.7
1,441 Reviews

1,441 Reviews of Westside Lexus - Service Center

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October 27, 2012

I have always been very satisfied with my service. This is mny third Lexus and always come back for service and any repairs if needed. More

by SA Daigle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Palmer
October 25, 2012

$5000 mile servcie work under warranty. The only issue was that I was required to schedule the visit 2 weeks in advance for a vehicle to be brought to me so I had to make arrangements to go in before the More

by Tadrian
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
October 17, 2012

Josh always meets my vehicle's service needs and is a pleasure to work with. This latest visit he was able to accommodate my repair needs also. More

by arogers22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
October 11, 2012

Courteous & efficient service & a rep (Robin) who makes you feel as though Lexus really cares about it's clients !!! Also it's a pleasure to enjoy the waiting room (compared to BMW, etc) client wai More

by guy seibert
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robin Gearhart
October 09, 2012

I am a faithful customer of Westside Lexus and the staff there never fails to make my experience a positive one. On this particular trip, I purchased some touch up paint for my wife's RX while waiting for m More

by rscippa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
October 04, 2012

Service was great as always. Alex is a fine addition to your service staff and does a wonderful job filling in for Dave when he is on vacation. My only complaint is a continued noise while my AC is ru More

by masseyp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex
September 27, 2012

Resolution of my problem (lack of a/c) was addressed quickly and efficiently and with a great deal of concern expressed by my service representative. In my opinion, this is customer service at its best. More

by klively1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Hollis
September 27, 2012

My husband brought the car in this time, and he has a policy to never answer surveys. Sorry. I have always had a great experience at Lexus in all areas. More

by Miriam Mulva
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Palmer
September 27, 2012

Absolutely wonderful service from start to finish -- Truly Outstanding overall. Technology Expert (apologies for not remembering her name) was amazingly helpful and assisted with phone sync to vehicle. More

by cgm3
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Haas and the Technology Expert (female)
September 27, 2012

GOOD EXPERIENCE .WELL TREATED BY ANDREW AND THE REST OF THE STAFF.A LITTLE DISSAPOINTED WHEN I CALLED ANOTHER SERVICE CONSULTANT AT 8.30AM ONLY TO HAVE MY CALL RETURNED AT 3.00PM. ONCE AGAIN ANDREW WAS GRE More

by LEON9827
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
2
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