Westside Lexus - Service Center

The night before I was stranded with a dead battery. After a jump start, I drove the car home knowing it would not start a more than once the next morning. My call to roadside assistance was rebuffed fo After a jump start, I drove the car home knowing it would not start a more than once the next morning. My call to roadside assistance was rebuffed for service other than sending a tow truck to tow my car to them dealership, since I was stranded in my own garage. (several years ago when the identical problem was experienced with my 2000 GS300, they just came and replaced the battery). I then called Westside and was told the earliest appointment available was on the following Monday, (this was Thursday). I told Roadside Assistance that I had a funeral to go to that day, and if I couldn't get a battery from Lexus, I would have to go buy one from Sam's, to which she replied, that would void my guarantee on the dead battery, ????? I finally was patched through to Fred Hernandez who saved the day and my blood pressure. He said get it jumped and come on out to the dealership. He had a battery and he was waiting on me. I have been driving Lexus since 1992 (2 ES300s (company cars) 2 GS300s, a 430, and my present 460, and were it not for Fred Hernandez, my Lexus ownership would have ceased. More

Great Service! Your staff was very friendly and knowledgeable. Loan car was ready for me, did not have to wait long at all. Thank You again. knowledgeable. Loan car was ready for me, did not have to wait long at all. Thank You again. More

The personalize service of both Josh and Jason was outstanding and exceeded my expectations. The service of the vehicle when finished was most satisfying and the car looked best after delivery than w outstanding and exceeded my expectations. The service of the vehicle when finished was most satisfying and the car looked best after delivery than when dropped-off. More

You require the name of the employee I worked with, but I don't remember....so sorry, but you shouldn't make it a requirement because I'm sure many of your clients won't remember the name of their service re don't remember....so sorry, but you shouldn't make it a requirement because I'm sure many of your clients won't remember the name of their service reps! More

A deer ran into the side of our LX 470 SUV and did considerable damage. Mark Thomas and the staff at the Collision Center could not have been more helpful. They worked well with our insurer, State F considerable damage. Mark Thomas and the staff at the Collision Center could not have been more helpful. They worked well with our insurer, State Farm, and returned the vehicle to us with the damage repaired to "like new" condition. More

Service at Lexus is always superb and that is the main reason I have owned one for so many years. Keep up the great work and friendly service!! People do notice!! reason I have owned one for so many years. Keep up the great work and friendly service!! People do notice!! More

I found a yellow leaking substance from the front right tire area on Sunday. I brought it in Monday morning and they took care of everything and got me out in about two hours. Piece of cake. tire area on Sunday. I brought it in Monday morning and they took care of everything and got me out in about two hours. Piece of cake. More

Service is excellent but expensive. Also, the wait time for a pick up and delivery is too long for 2 weeks. But not a big deal. I am a happy customer. David Palmer and Dale are such a good team! I wish y for a pick up and delivery is too long for 2 weeks. But not a big deal. I am a happy customer. David Palmer and Dale are such a good team! I wish you can give discounts on service for loyal customer like me. I do all my service in your dealership so maybe you can do like the airlines do "frequent flyer miles". Any discount we can get will help especially for an aging car. Something for you to think about. Thank you. More

I wish doctor's offices ran on time and as efficiently as your service dept. David Palmer is great! See you again in 5,000 miles. Bill Rodgers your service dept. David Palmer is great! See you again in 5,000 miles. Bill Rodgers More