Westside Lexus - Service Center

Could have been better Appointment set for 10:30, car dropped off at10. Wife was waiting for car. Was told it would take an hour.At 12:30 wife went looking for the car, it h Appointment set for 10:30, car dropped off at10. Wife was waiting for car. Was told it would take an hour.At 12:30 wife went looking for the car, it had been completed within the hour but she was not informed car ready. All the settings in the car had been changed, what really got the wife going was no one apologized. More

Love my Car, Love my Dealership I am happy to say that I spend very little time at Westside Lexus because my car is so reliable. My trips have been for routine maintenance. They make I am happy to say that I spend very little time at Westside Lexus because my car is so reliable. My trips have been for routine maintenance. They make everything so easy. My service representative is pleasant and reachable by email. He has been very good at advising me about how long things will take which lets me decide whether to wait or request a loaner car. Most of the time everything has been very quick and waiting was easiest for me. My car is delivered to me sparkling and clean. More

Super - as usual! Superior service experience with Josh - consistent for 11 years. They really strive to make a service appointment as convenient as possible. The Lexu Superior service experience with Josh - consistent for 11 years. They really strive to make a service appointment as convenient as possible. The Lexus customer service is as excellent as their reputation. More

Great experience every time Everyone is very helpful, they get you in and out extremely quickly, and they have comfortable furniture and free sodas and gourmet coffee while you w Everyone is very helpful, they get you in and out extremely quickly, and they have comfortable furniture and free sodas and gourmet coffee while you wait. Loaner cars with free toll tag are always almost brand new. More

Great customer service. FRED Hernandez has been my customer service rep for the 9 years that Westside Lexus has been servicing my LS430 and had gone out of his way to make su FRED Hernandez has been my customer service rep for the 9 years that Westside Lexus has been servicing my LS430 and had gone out of his way to make sure that my car has been taken care of properly. I definitely will continue to have FRED and the rest of the Westside Lexus staff take care of my Lexus service requirements. More

Excellent care & service! Fred Hernandez made sure our service experience went as easy as possible. From the loaner car provided to the phone call updates and final pick-up, it Fred Hernandez made sure our service experience went as easy as possible. From the loaner car provided to the phone call updates and final pick-up, it was a breeze. More

Poor communication, don’t care attitude Went for 50,000 service. Told needed new tires(old ones purchased from dealer 12/16. Had many different explanation why same tire that previously had Went for 50,000 service. Told needed new tires(old ones purchased from dealer 12/16. Had many different explanation why same tire that previously had gotten 30,000 the ones I bought got 15,000. Very disappointed after driving Lexus over 20 years. I doubt my next car will be a Lexus after this experience. More

Always great service I drive from Rosharon, TX to this location because of the customer service. I think that says it all. Best customer service, handsdown. Highly recomm I drive from Rosharon, TX to this location because of the customer service. I think that says it all. Best customer service, handsdown. Highly recommended. More

Sold me a car with a bed alternator I purchased a so called Certified Pre-owned car (2011 ES 350) from this dealership in 2014 and the experience has been terrible right after I drove th I purchased a so called Certified Pre-owned car (2011 ES 350) from this dealership in 2014 and the experience has been terrible right after I drove the car out of the lot. Within 3 days the car battery died and I had to get a tow truck to move the car to their service lot. Instead to doing a thorough check, they simply replaced the battery and told me everything was fine. Same issue reoccured again in 2015 and they again simply changed the battery. Fast forward to 2018 and my car died on me right on the highway. I had to pay a wrecker to tow my car to a mechanic shop and had the battery replaced. The mechanic informed me that it was my alternator having issues all these years and wondered why nobody from the Westside Lexus service center picked it up during the numerous "diagnostics inspections". I drove the car to Westside Lexus service center and gave them a timeline of the issues I have has since driving the car out of their lot in 2014. They then decided to do a test on the alternator and found out it was bad, then slapped me with an estimate of $1700 to fix it. Jokers!!! Y'all waited for my warranty to expire before diagnosing a simple alternator problem. I'm done with ya'll. And I have also had to replace my car A.C because the evaporator core was bad. All within 3 years of purchasing a so called " Certified Pre-Owned" car. More

Poor experience Arrogant employees if you don’t have that high end look average dishonest sales reps finance manager in my opinion got me the worst deal I admit I was Arrogant employees if you don’t have that high end look average dishonest sales reps finance manager in my opinion got me the worst deal I admit I was desperate service sucks car was squeaking the next day I noticed it did it in the mornings so I took it to have it checked told me everything was fine since it didn’t do it all the time thought okay come to find out car needed struts and I ended up having to pay wouldn’t have purchased a certified car knowing it need struts More