Westside Lexus - Service Center

Great experience every time Everyone is very helpful, they get you in and out extremely quickly, and they have comfortable furniture and free sodas and gourmet coffee while you w Everyone is very helpful, they get you in and out extremely quickly, and they have comfortable furniture and free sodas and gourmet coffee while you wait. Loaner cars with free toll tag are always almost brand new. More

Always great service I drive from Rosharon, TX to this location because of the customer service. I think that says it all. Best customer service, handsdown. Highly recomm I drive from Rosharon, TX to this location because of the customer service. I think that says it all. Best customer service, handsdown. Highly recommended. More

Sold me a car with a bed alternator I purchased a so called Certified Pre-owned car (2011 ES 350) from this dealership in 2014 and the experience has been terrible right after I drove th I purchased a so called Certified Pre-owned car (2011 ES 350) from this dealership in 2014 and the experience has been terrible right after I drove the car out of the lot. Within 3 days the car battery died and I had to get a tow truck to move the car to their service lot. Instead to doing a thorough check, they simply replaced the battery and told me everything was fine. Same issue reoccured again in 2015 and they again simply changed the battery. Fast forward to 2018 and my car died on me right on the highway. I had to pay a wrecker to tow my car to a mechanic shop and had the battery replaced. The mechanic informed me that it was my alternator having issues all these years and wondered why nobody from the Westside Lexus service center picked it up during the numerous "diagnostics inspections". I drove the car to Westside Lexus service center and gave them a timeline of the issues I have has since driving the car out of their lot in 2014. They then decided to do a test on the alternator and found out it was bad, then slapped me with an estimate of $1700 to fix it. Jokers!!! Y'all waited for my warranty to expire before diagnosing a simple alternator problem. I'm done with ya'll. And I have also had to replace my car A.C because the evaporator core was bad. All within 3 years of purchasing a so called " Certified Pre-Owned" car. More

Poor experience Arrogant employees if you don’t have that high end look average dishonest sales reps finance manager in my opinion got me the worst deal I admit I was Arrogant employees if you don’t have that high end look average dishonest sales reps finance manager in my opinion got me the worst deal I admit I was desperate service sucks car was squeaking the next day I noticed it did it in the mornings so I took it to have it checked told me everything was fine since it didn’t do it all the time thought okay come to find out car needed struts and I ended up having to pay wouldn’t have purchased a certified car knowing it need struts More

Pay, regardless. I took my es350 for oil change. Everything was already in tip-top shape. I got a call from the advisor trying to sell me a pair of tires for 750, when I took my es350 for oil change. Everything was already in tip-top shape. I got a call from the advisor trying to sell me a pair of tires for 750, when I refused then told me about an accumulation of unburned fuel in the fuel lines, and when I refused he tried to sell me new wiper blades. No escape, will not return. More

Excellent Service I was in Wharton Texas and my car would not start. The tow truck arrived within the hour. Problem was found and I had my car the next day. Thank you. I was in Wharton Texas and my car would not start. The tow truck arrived within the hour. Problem was found and I had my car the next day. Thank you. More

65000 mile service I was able to get my service appointment to suit my schedule. Laura was waiting for me even though it was a 12:15 PM appointment. She was able to chec I was able to get my service appointment to suit my schedule. Laura was waiting for me even though it was a 12:15 PM appointment. She was able to check me in quickly. Even when I made the appointment over the internet and did not request a loaner vehicle, Laura offer me one. She called me later Friday afternoon that the service was complete and that I could pickup the vehicle Friday. I explained that I was busy and could not pick it up until Saturday morning. On Saturday morning my vehicle was ready and waiting. It had even been washed. I appreciated that wash since my vehicle was covered with pollen when I brought it in. More

Poor service 1.0 star rating 1/24/2018 1/24/18: I am 52, and I have been dealing with and driving Lexus cars since they first came out (1 gs300 and 3 Ls430), 1 s 1.0 star rating 1/24/2018 1/24/18: I am 52, and I have been dealing with and driving Lexus cars since they first came out (1 gs300 and 3 Ls430), 1 sc430). After working my job of 30 years, I even sold cars for 2 years and own several classic cars. So my point is I know cars and the cars business. Saying that I must say the service I got form Westside Lexus is the worst I have ever had. I live in St. Louis and found a low mileage 06 Ls430 (50,074). The service history was excellent, the car fax was clean, and it even was a 1 owner car that was regularly served at Westside Lexus. The car was for sale at MBK Auto Group (they purchased it from Westside Lexus.). I had them send me a copy of the title, and was able to find and talk to the original owner, who assured me the car had never been in a accident or flooded. So, since the car was regularly served at Westside Lexus I ask MBK would that take it to them and have it checked out for me. THEY HAD NO PROBLEM TAKING IT THERE. So, my next step was to call Westside and explain to them that I was having the car brought to them, and I live in St. Louis, and to really look the car over for me. So, I agreed to have the a oil change which came with a "WORLD CLASS INSPECTION". (Since owning Lexus cars, this is always done and recommendations are given with service). Once the car arrived, I was given a call to let me know it was there, and a day later to let me know the service has been done. I was told that it was really a nice car, and what they "observed", was: washer fluid low, next service check brakes, Throttle body is clean, and all tires require inspection next service. I even asked the service guy would you buy this car, and he replied, Yes I would. So feeling good about the car I paid for the service, and notified MBK that the car was finished, and for them to set up shipping. Here where things get interesting........ When the shipping guy dropped the car off it had 51,001 miles on it ( 27 MILES SINCE LEAVING THE DEALERSHIP). When the car arrived it was around degrees, so I let it run for a while and checked it. The first thing I noticed was a burning oil smell. Next, I noticed the cars heat never got warm. So I left for work, and checked the radiator the next day and found the overflow BONE DRY. I also noticed oil spots in my drive way. So, now I'm getting worried. So I called the Lexus dealer here and set up an appointment (could not get me in for a week). I noticed it was leaking oil pretty bad (Made a mess of my driveway). So I watched the oil level closely, and waited for my appointment day. Since I would need a safety inspection I told them to go ahead and do it (this is the same inspection and printout that should have been done at Westside.) After looking over the car they called me into the service area and this it what they found: (I video recorded everything) 1) Replace right front lower control arm bushings $597 2)Found both valve cover gaskets leaking $600 3)Hood struts no longer supporting the weight of hood $468.88 4) Recommend timing belt and water pump based on manufacture standards regarding Time. $1525 5)Replace front and rear brakes $437.00 x2 6)Found coolant reservoir/radiator low 7) FOUND DRAIN PLUG TO BE FINGER TIGHT AND LEAKING OIL. All together $4438.79 Now if they would have did what the Lexus Dealership did here in St. Louis I would have had the option of backing out of the deal, get the car at a reduced price, or have the selling dealership fix the problems. So, this is when things got worse. I called and talked to the service manager for a hour, and he stood by the fact that "we don't do pre- purchase inspection". I understood that, but what about the as stated "World CLASS INSPECTION" you did. His reply was that is not an inspection! I'm thinking ARE YOU SERIOUS!!!!!!!!!! Next, I talked to Brett Aldrige, and his reply was: "In the 27 miles that was put on the car between the car leaving here and arriving to you, we have no idea what was done to the car. The shipping company could have pulled the car from the trailer and unloosened the drain plug". ------ When he made that statement I ended the conversation with him.----- I guess they took the anti freeze from the radiation as well! This is a case of someone in service dropping the ball. Instead of just admitting the mistake, and helping out the customer, they choose to do nothing. Some one just went down the "Passed Tasks" list and check off things, and did not check them. And if this was done to my car, I"m sure its gonna happen again. So, now I'm dealing with Lexus customer service. Monique was very nice, but informed me there is nothing they can do since the dealership is not owned by Lexus. Next, I talked to the service manager here in St. Louis, and he is going to see if he can help in anyway. But as far as the service I got from Westside Lexus, if was the worse, and far from what I used to when dealing with L More

Waiting for dashboard replacement for more than 3 years I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and l I have been waiting for Westside Lexus to replace my 2008 Lexus RX 350 dashboard since 2015 and every time they said to just wait. I'm a Realtor and lots of my clients drive with me and it is so embarrassing for me when my client notice all the dashboard cracks and melting parts ...... Shame on you Lexus and Shame on you Westside Lexus. More

Service Very professional customer service. The service was on schedule. The whole process was very efficient. I actually enjoy coming to the dealership Very professional customer service. The service was on schedule. The whole process was very efficient. I actually enjoy coming to the dealership to get my vehicle serviced. More