Chase Clements

Merrell was very efficient in his job. He is good in dealing with his customers. He is good in dealing with his customers. More

by edithbmallari Verified Customer Verified Customer

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This delearship is outstanding in service. Employees are very courteous and helpful. They are awesome. Employees are very courteous and helpful. They are awesome. More

by edithbmallari Verified Customer Verified Customer

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I have purchased / leased at least six vehicles from Westside and / or Northside Lexus. I like the cars but it is the dealerships' customer service that keeps me coming back to Lexus. Westside and / or Northside Lexus. I like the cars but it is the dealerships' customer service that keeps me coming back to Lexus. More

by FREEMAN.WADE Verified Customer Verified Customer

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Mary M McGowan is outstanding in sales. Chase is outstanding in Service. That's it. Chase is outstanding in Service. That's it. More

by MARKSJONES0 Verified Customer Verified Customer

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I have been a loyal Westside Lexus dealer for 20 years. They are great! Service is excellent. They are great! Service is excellent. More

by LBUCHMAN Verified Customer Verified Customer

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I have purchased two vehicles over the last 7 years at Westside and both have been great experiences! Westside and both have been great experiences! More

by tammi2 Verified Customer Verified Customer

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Quick, kind and thorough Chase is knowledgeable and listens to ensure everything is taken care of. He is also proactive and looks for recalls without being prompted. listens to ensure everything is taken care of. He is also proactive and looks for recalls without being prompted. More

by TXAGKaren Verified Customer Verified Customer

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Excellent staff and service. Chase took excellent care of us. Sales was also smmothly done. Chase took excellent care of us. Sales was also smmothly done. More

by csubramanian Verified Customer Verified Customer

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I was very well taken care of by Alex W and by the Finance group. Finance group. More

by Lmurthy1105 Verified Customer Verified Customer

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Poor customer service and service recovery. Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the ba Received a very dirty loaner car at 0800. It looked like ketchup or something in the brownish red family was over the front passenger seat and the back driver seat. Ashes all over the car despite it should be "no smoking". Called and left messages about this on two managers voicemail (@ 0900 when the office opened, again at 1000, and 1200) and both failed to pick up the phone to call me back to address my concerns. When I went in to pick up my car (after work @ 1730) I had to request to speak to the manger. When he finally came to speak to me, he informed me he didn't know I wanted him to call me back (despite me asking him to do so in my voicemail). All he could say at this point was, they have a process and obviously the process failed for me and he apologized for that. But why did I have to wait 8 hours to get an apology for driving a dirty car. I will NEVER go back to this dealership and I would not recommend them to anyone. I paid nearly $1000 for the poorest customer service I have ever received in my life. More

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