Westside Lexus - Service Center

Pleased We were involved with the collision center since the hatch back on our RX350 had been damaged. The employees at the collision center were very friendl We were involved with the collision center since the hatch back on our RX350 had been damaged. The employees at the collision center were very friendly and very helpful in coordinating rental car availability and return after the repair was completed. The collision center kelp us updated on progress of the repair and expected completion date. This was very helpful in planning our activities. More

Mostly very good - Overall good service. After arriving home I read the Lexus Service paperwork provided and it listed 42 items on a "Passed Tasks" list. So I checked Overall good service. After arriving home I read the Lexus Service paperwork provided and it listed 42 items on a "Passed Tasks" list. So I checked the Radiator Fluid Level and found it to be below the LOW line and the Windshield Washer fluid was not topped off. I called the Service Consultant and he said pop-in anytime and we will take care of it - which Will did - quite rapidly. I believe this reflects that the Certified Technician was lacking in checking what his employees did or did not do when actually serviced. I was there for a oil change and tire rotation. However this makes one wonder if the other 40 items were actually checked? Not that I expected that, but if the Service Dept provides a sheet stating the items were visually checked - they should do it! Right? More

Excellent service and completed work in a very timely manner My service consultant, Charles Perkins, indicated that my wait time would be 1 hour and it was 55 minutes. As a business man, I appreciated getting m My service consultant, Charles Perkins, indicated that my wait time would be 1 hour and it was 55 minutes. As a business man, I appreciated getting my service done promptly and as promised. More

Handled competently and quickly Excellent customer care by David Haas. Fixed what needed to be fixed; advised monitoring where that was appropriate. That's what I'm looking for in a Excellent customer care by David Haas. Fixed what needed to be fixed; advised monitoring where that was appropriate. That's what I'm looking for in a service writer. More

Service Department on top of their game The service department is so easy to deal with, they are prepared for you, they explain the service, prepare paperwork, get you in loaner car and off The service department is so easy to deal with, they are prepared for you, they explain the service, prepare paperwork, get you in loaner car and off you go. The car is always ready when promised and clean. More

Always Treated As A Guest, Not Just A Customer The overall operation is very efficient yet personal. Never any upselling pressure, always genuinely concerned with my satisfaction. Made to feel wel The overall operation is very efficient yet personal. Never any upselling pressure, always genuinely concerned with my satisfaction. Made to feel welcome at each visit. More

Excellent as always! I drove over 50 miles to purchase from Westside Lexus, I wouldn't take my it anywhere else for service! Always courteous, professional & service is on I drove over 50 miles to purchase from Westside Lexus, I wouldn't take my it anywhere else for service! Always courteous, professional & service is on time. More

comfortable and effiecient I arrived with a low tire pressure warning. My Advisor suggested that I go ahead and get the 5k service and he promised a fast turnaround. He was tr I arrived with a low tire pressure warning. My Advisor suggested that I go ahead and get the 5k service and he promised a fast turnaround. He was true to his word! More

awesome Josh is awesome! Nothing else need to be said if one is awesome. That word alone should be descriptive enough. Thank you very very much Josh is awesome! Nothing else need to be said if one is awesome. That word alone should be descriptive enough. Thank you very very much More

Perfect Timing I told the service manager that I would appreciate speedy service because I was from out of town and the car was finished exactly when I needed it to I told the service manager that I would appreciate speedy service because I was from out of town and the car was finished exactly when I needed it to be finished. More