Westside Lexus - Service Center

L certified need new tires within 1st 6 weeks I test drove my 2014 LCERTERFIED 350 and could tell the tires were not the best and I heard a roaring sound. I told my salesperson and he said it need I test drove my 2014 LCERTERFIED 350 and could tell the tires were not the best and I heard a roaring sound. I told my salesperson and he said it needed an alignment but the tires are fine. The next day I took delivery of the car and two days later the same noise heard when I test drove the car was still there. I texted my salesperson and again he claimed the alignment was done and the tires passed inspection but feel free to bring it back. I took it to the Lexus dealership in Sugarland. They in fact told me I needed all new tires and an alignment, my tires were wearing uneven. I call Westside and they made an appointment for me to take the car to them.( I didn't understand why Sugarland couldn't make the repairs) I took another day off of work and had to leave my car there for several days. The loaner was great! They in fact put newer tires on my car. They also put my plates on my car. The car drives like new.... Unfortunately, they left the tire pressure sensor off and I had to go back for them to reconnect it the next day but it the wasn't a long wait.....a 30 minutes drive nevertheless! More

Westside Service Westside has incredible service. Easy to make an appointment, fast and efficient. My service representative, Dave Haas, has taken care of me and my Westside has incredible service. Easy to make an appointment, fast and efficient. My service representative, Dave Haas, has taken care of me and my cars for at least 15 years if not more. He is extremely efficient and courteous. I will always own a Lexus because of my experience with the service department. No other dealerships have this type of service. More

Westside Maintenance Service If you want to save time and money, and still enjoy the exceptional service at Westside Lexus, I recommend you purchase all of your maintenance servic If you want to save time and money, and still enjoy the exceptional service at Westside Lexus, I recommend you purchase all of your maintenance service up front when you buy your new Lexus. And ask for Laura Brown as your service representative. You won't be disappointed. More

Replace old battery Called David Haas the day before I needed battery replacement, arrived at 10:30 am, greeted by Mr. Haas and was on the road at 11:45 am with new batte Called David Haas the day before I needed battery replacement, arrived at 10:30 am, greeted by Mr. Haas and was on the road at 11:45 am with new battery and best wash job in town. Great service and will continue to recommend Westside Lexus to friends and family. More

Service visit Very satisfied with Service Josh G. provided to me on my last visit. He was timely with what he had committed and went over in detail the work to be c Very satisfied with Service Josh G. provided to me on my last visit. He was timely with what he had committed and went over in detail the work to be completed. Jess More

Great experience! Westside Lexus servicing department is great. Top notch customer service in a great environment with friendly people. Andrew kept me appraised of the Westside Lexus servicing department is great. Top notch customer service in a great environment with friendly people. Andrew kept me appraised of the status the entire time and helped me make exactly the right decision for what I needed that day - very much appreciated. More

Great experience As always, my service experience at Westside Lexus was great. No waiting, very comfortable lounge with a good wi-fi connection, excellent service by C As always, my service experience at Westside Lexus was great. No waiting, very comfortable lounge with a good wi-fi connection, excellent service by Christine and the technicians, and the work done on time while I waited. More

Professionalism The service department is always professional and efficient. The people are very friendly and helpful. Andrew Nagler is an exceptional young man, who The service department is always professional and efficient. The people are very friendly and helpful. Andrew Nagler is an exceptional young man, who is professional and knowledgeable. He is always smiling and contributes to the 5 star rating of customer service. More

Great Service Chase Clements was awesome from the start! The service was done in a timely manner and was given a full review of any other services that needed att Chase Clements was awesome from the start! The service was done in a timely manner and was given a full review of any other services that needed attention… Best service experience I have ever had . More

Excellent as always. Reservation was made on web site. Service dept actually opened a few minutes early. Loaner car was ready. I was called when my car was ready. Picked i Reservation was made on web site. Service dept actually opened a few minutes early. Loaner car was ready. I was called when my car was ready. Picked it up after 6:00 PM. Everything went smooth and without any hiccups.Very well satisfied all around. More