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Westside Lexus - Service Center

Houston, TX

4.7
1,441 Reviews

1,441 Reviews of Westside Lexus - Service Center

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July 14, 2016

Westside Lexus Service 7/12 Visits to Westside Lexus for service is a pleasant experience. The entire staff at the dealer has a good grasp on how to handle what needs to be ac More

by hend01
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
July 14, 2016

My experience was short and pleasant. From the minute I drive in to have my car serviced, I'm greeted with very pleasant & courteous young men. I'm steered to see Laura Brown and get start More

by Car gal,Vi 66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Donaldson
July 14, 2016

Unique. Westside Lexus has done everything thing they have said they would do before we bought the car. This is a unique trait for a car dealer. More

by Reno Bertoia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Brown, Louis Blackmon
July 13, 2016

I had a very serious problem corrected without cost. My ten year old Lexus developed a major problem due to the poor quality gasoline that has been produced by even the best brands. Even though it w More

by jestanley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
July 12, 2016

Service I am rarely impressed with service after the sale of vehicle. I was impressed with Westwide Lexus service & care, very rare these days. Although I cou More

by lexus123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2016

Dead battery diagnosed and replaced. While not happy that an 84 month battery lasted only about 36 months before conking out, the proration cost was fair. Unfortunately this smacks of "pl More

by Break80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Nagler
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 12, 2016

Service was very quick and very good. Chase Clements at Westside Lexus was my personal service consultant. He made it so easy for me and I was extremely sati More

by ET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chase Clements
July 12, 2016

Exceptional performance Josh was ready to initiate the work order for my vehicle's 10K mi service immediately. He was attentive to the needs of my vehicle and informative reg More

by THPrichard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Guerra
July 12, 2016

Efficient, welcoming, timely. I was greeted with a sign saying "welcome, my name" and everything had been prepared ahead of time so that my entire appointment - start to finish - t More

by landrews
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Harvey
July 12, 2016

Very accommodating, punctual , met my needs I always gpfeel very special at your dealership. You give me good information p, offer loaner car, let me know up front what to expect. More

by Carolyn74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fred Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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