Westside Lexus - Service Center

Great Andrew Tran was so nice and got me in and out with no issues! I love my car. Makes me happy that it is cleaned and washed too! Andrew Tran was so nice and got me in and out with no issues! I love my car. Makes me happy that it is cleaned and washed too! More

Warrranty work Great job on finding the problem. Westside Lexus provided a loaner car during the time that a part was on order. Very good convenience. Recommend. Great job on finding the problem. Westside Lexus provided a loaner car during the time that a part was on order. Very good convenience. Recommend. More

Great service My service adviser was a great help. Not only in handling my vehicle servicing in a timely matter also explaining all of the issues in a detailed mann My service adviser was a great help. Not only in handling my vehicle servicing in a timely matter also explaining all of the issues in a detailed manner. He treats me like a valued customer. Thanks Chris! More

Excellent It was a very difficult situation and Jacob kept on top of everything. He had frequent communications with my insurance company and communicated with It was a very difficult situation and Jacob kept on top of everything. He had frequent communications with my insurance company and communicated with me frequently. I am very grateful for his help. More

I❤️Lexus and Chris Nemoto I've had nothing but great experiences at this dealership. My advisor, Chris Nemoto, is the most courteous, thorough, patient person. When I drop my c I've had nothing but great experiences at this dealership. My advisor, Chris Nemoto, is the most courteous, thorough, patient person. When I drop my car off, I am confident it will be well taken care of. More

Dave Haas is great! Thanks! Dave and staff did a very good job and completed the work in a timely fashion. Good work on time means a happy customer. Thanks! Dave and staff did a very good job and completed the work in a timely fashion. Good work on time means a happy customer. More

service Lexus service center always provide wonderful and good quality service! I'll recommend Lexus to my friends and co-workers for the first class service! Lexus service center always provide wonderful and good quality service! I'll recommend Lexus to my friends and co-workers for the first class service! More

Great Service Laura Brown is my service advisor and has always given me excellent advice. The work that was performed was clean, neat and efficient. Plus they was Laura Brown is my service advisor and has always given me excellent advice. The work that was performed was clean, neat and efficient. Plus they washed and vacummed the car. Excellent waiting area although my wait time was very short. More

Continuing Exemplary Service Westside Lexus Service Center continues to provide an amazing level of service. Starting with the arrival at the Center when a representative greets Westside Lexus Service Center continues to provide an amazing level of service. Starting with the arrival at the Center when a representative greets you before you can leave your car. If your visit is your first time they will assist you in locating your your service consultant. I have been using Westside for service since 1994. In all of that time I am only now starting to work with my third service consultant. The SC is always prepared for my visit with notes on my Lexus. While we engage in a friendly chat he gets right to business preparing the work order as well as arranging my loaner car. Often, he asks me which model I care to drive that day. I have often used the service loaner car program to "feel out" a new model. Within a short time I'm on my way. Throughout the day my SC contacts me with updates on the status of my Lexus. If my Lexus is not ready for pick up until the end of the day, I retain the loaner car to avoid having to drive through rush hour traffic. Westside understands this and I've never been pressured to return a loaned car in all these years. Picking up my Lexus is a snap. If I am at the Service Center 15 minutes to pick up my car I'd be amazed. More

Unique place, very patient to custmer Always got a clean well serviced vehicle back each time coming for service. Great service from Chris Nemoto, he is super patient in response the quest Always got a clean well serviced vehicle back each time coming for service. Great service from Chris Nemoto, he is super patient in response the questions from me anytime even through the email after service. More