Westside Lexus - Service Center

Continuing Exemplary Service Westside Lexus Service Center continues to provide an amazing level of service. Starting with the arrival at the Center when a representative greets Westside Lexus Service Center continues to provide an amazing level of service. Starting with the arrival at the Center when a representative greets you before you can leave your car. If your visit is your first time they will assist you in locating your your service consultant. I have been using Westside for service since 1994. In all of that time I am only now starting to work with my third service consultant. The SC is always prepared for my visit with notes on my Lexus. While we engage in a friendly chat he gets right to business preparing the work order as well as arranging my loaner car. Often, he asks me which model I care to drive that day. I have often used the service loaner car program to "feel out" a new model. Within a short time I'm on my way. Throughout the day my SC contacts me with updates on the status of my Lexus. If my Lexus is not ready for pick up until the end of the day, I retain the loaner car to avoid having to drive through rush hour traffic. Westside understands this and I've never been pressured to return a loaned car in all these years. Picking up my Lexus is a snap. If I am at the Service Center 15 minutes to pick up my car I'd be amazed. More

Great Service Laura Brown is my service advisor and has always given me excellent advice. The work that was performed was clean, neat and efficient. Plus they was Laura Brown is my service advisor and has always given me excellent advice. The work that was performed was clean, neat and efficient. Plus they washed and vacummed the car. Excellent waiting area although my wait time was very short. More

Dave Haas is great! Thanks! Dave and staff did a very good job and completed the work in a timely fashion. Good work on time means a happy customer. Thanks! Dave and staff did a very good job and completed the work in a timely fashion. Good work on time means a happy customer. More

Unique place, very patient to custmer Always got a clean well serviced vehicle back each time coming for service. Great service from Chris Nemoto, he is super patient in response the quest Always got a clean well serviced vehicle back each time coming for service. Great service from Chris Nemoto, he is super patient in response the questions from me anytime even through the email after service. More

Damaged Tire service I had damaged a rear tire and had some trips back and forth to the airport I had to make. Without a reservation your service department took my car r I had damaged a rear tire and had some trips back and forth to the airport I had to make. Without a reservation your service department took my car right in and installed a new tire, with a great warranty and I was on my way. More

5k service Great service from Laura, even set me up with a loaner at the last minute. Took notes on what i found issues with in the car so far and make sure to Great service from Laura, even set me up with a loaner at the last minute. Took notes on what i found issues with in the car so far and make sure to check them out. Thanks. More

Charles Perkins is an awesome service consultant Great experience. I brought it in on Saturday morning and they returned it to me on Saturday afternoon. They kept all promises with respect to update Great experience. I brought it in on Saturday morning and they returned it to me on Saturday afternoon. They kept all promises with respect to update phone calls. Mr. Perkins even went to get the car from the car wash because we were pressed for time. More

Andrew Tran Andrew is an asset to the dealership and is the reason I keep coming back. I always enjoy my experience. I will continue to use westside lexus as my h Andrew is an asset to the dealership and is the reason I keep coming back. I always enjoy my experience. I will continue to use westside lexus as my ho to dealership. More

Recall notice from Lexus Received notice from Lexus concerning a possible brake problem. I called Andrew and he returned my phone call very quickly. He asked me what time I Received notice from Lexus concerning a possible brake problem. I called Andrew and he returned my phone call very quickly. He asked me what time I wanted to make an appointment and we scheduled it for last Tuesday. I was out of there within the forty-five minutes. Andrew was very prompt with the service and said it would only be a few minutes to complete, and it was a few minutes. He has always been a great one to work with in our other Lexus vehicles that we have had him to service. More

service 25,000 miles had an appointment for the following day. came in late in the afternoon and they accommodated me then. it was quick and easy and everyone was pleasa had an appointment for the following day. came in late in the afternoon and they accommodated me then. it was quick and easy and everyone was pleasant More