Westside Lexus - Service Center

Going the Extra Mile! I've always enjoyed great customer service every time I've taken my car in to Westside Lexus for routine maintenance. My last visit was a week or so a I've always enjoyed great customer service every time I've taken my car in to Westside Lexus for routine maintenance. My last visit was a week or so after torrential rains and widespread flooding in Houston and the surrounding areas. So many people had vehicles affected by high water and I wasn't sure the service department would have the band-width to handle a simple 15,000 mile warranty service job. They not only got me scheduled for the same day I called, but after taking my car back to be worked on, I realized I'd left my phone in it. When I asked the young lady at the counter if someone could retrieve it for me, she not only assured me they would be happy to get it for me -- she personally went to find it and it was in my hands within minutes along with an update on the status of my car. My car with ready within a very short period, washed, and ready to go. Westside Lexus has more than earned my business. Their employees always greet me with a smile and treat me with respect. They keep you informed on the status of your car, whether you choose to wait in their comfortable waiting room or call if you elect to use a loaner car. More

excellent services, fast and reliable. One word: excellent. However, I have a negative comment about Westside Lexus collision center. I had a service there in March 2015 with Jason Bibbs One word: excellent. However, I have a negative comment about Westside Lexus collision center. I had a service there in March 2015 with Jason Bibbs for my LS 600hL. He did not provide a good service and made me unsatisfied. My car was in his bodyshop for a week, when it was done and I came to pick up my car, I found out that there were 2 new crashes on my driver door (these new crashes did not exist before) and asked him to touch up for me, but he tried to deny the responsibility. Since then, Jason Bibbs has refused to serve me for any body repairs of my LX 570 and Ls 600hL. More

Needed car serviced Always a pleasure to have my car serviced at this dealership..they treat me like royalty. Always have been happy with my service at this dealership. Always a pleasure to have my car serviced at this dealership..they treat me like royalty. Always have been happy with my service at this dealership. More

Efficient and professional Excellent service and they finished my checkup and replaced my battery in record time. Very happy with the outcome and would recommend Sterling McCall Excellent service and they finished my checkup and replaced my battery in record time. Very happy with the outcome and would recommend Sterling McCall Lexus. More

Collision Expedient and efficient. Service was impeccable. Rep was pleasant and he kept me informed of the status and insurance status. Will always return to Expedient and efficient. Service was impeccable. Rep was pleasant and he kept me informed of the status and insurance status. Will always return to them. Car was spotless. More

Awesome Service I'm treated like a VIP at Weatside Lexus. I appreciate the efficiency getting me in and out since I own my business and don't have a lot of time to sp I'm treated like a VIP at Weatside Lexus. I appreciate the efficiency getting me in and out since I own my business and don't have a lot of time to spare. My service advisor an everyone who assisted me was polite and friendly and I appreciated the help. More

15,000 Mile Service Great as always! One of the reasons I always buy cars from this dealership is the consistent and excellent quality of their service and their follo Great as always! One of the reasons I always buy cars from this dealership is the consistent and excellent quality of their service and their follow up. More

Maintenance and repair The service was excellent. Service personal performed requested repairs and checked overall condition of vehicle for long distance driving. The wait The service was excellent. Service personal performed requested repairs and checked overall condition of vehicle for long distance driving. The waiting area very comfortable. Service was completed in a time manner. More

Collision Department This was my first involvement with this department. It was an awesome experience. However, I have always received unbelievable service throughout. I c This was my first involvement with this department. It was an awesome experience. However, I have always received unbelievable service throughout. I continually recommend Westside Lexus. More

Outstanding Service Although I was a little early for my appointment, service rep Jacob Hershman promptly and efficiently checked me in, got a desired loaner vehicle for Although I was a little early for my appointment, service rep Jacob Hershman promptly and efficiently checked me in, got a desired loaner vehicle for me, and had me on my way home - which was good thing since l didn't have time to be tempted by the donuts - within minutes. Of course, when I picked up the car it was clean and ready to go. More