Westway Ford

Westway Fords service department is very professional and attentive. My service advisor Lakia Edison went above and beyond to help me. I will be back attentive. My service advisor Lakia Edison went above and beyond to help me. I will be back More

08/29/23 Had my Ford Edge towed in to the Service dept. at Westway Ford (Irving) to run a diagnostic ($195) I explained to the advisor what the issue was and what was done to the car the day before (oil ch at Westway Ford (Irving) to run a diagnostic ($195) I explained to the advisor what the issue was and what was done to the car the day before (oil change , new oil filter and switch), but low oil pressure light is on and the car keeps stalling . I don’t want anything else done to my car I just want the diagnostic ran that will tell them what is wrong with the car. 8/31/23- I received my diagnostic with "Needs Oil change, new windshield wipers, Cabin air filter, and front/rear brake pads. P0104 loss HS with PCM the car seems to have has water damage and wreck BUT Needs 2 more hours to see why the car keeps stalling for $390." So, I went to speak with service manager to ask why they did that instead of diagnosing what is wrong with the car which is what i requested. He didn’t understand the notes from the tech and will talk to the master tech to see what he thinks. 9/1/23- Received a call from service manager late Friday afternoon that the master tech doesn’t really know what is wrong with my car could be a loose wire or mod, but he needs $390 for 2 more hours but not guaranteed he will be able to find it in 2 hours so I could be looking at much more. The tech noticed when he turns my AC on it started my car. I said why wasn’t that in the report. He said tech forgot to add that in there. I said so we are looking at a possible electrical issue. He said he wasn’t sure. He would give me a few days to think about what I wanted to do with my car.9/6/23 I get a call from the service advisor asking if I knew what I wanted to do with my car. I said yes, I was on my way up there to pay for my car and tow it elsewhere. I don’t want anything else done to my car. I let her and the cashier know I will be having a tow truck driver here tomorrow 9/7/23 to pick up my car is it ready to go? They both said Yes. Its ready to leave. 9/7/23 Tow truck arrives and called me to let me know my car doesn’t look right and I need to come up there. I told him they were only doing a diagnostic... he said you might want to come up here and see this I got to the back lot and the inside of my car was completely stripped! Molding pulled, electrical exposed, tailgate interior removed and spare tire uncovered. It was impossible to find anyone that knew why this was done or anyone to repair the damage so I could tow my car. While I was able to argue long enough to get my useless $195 diagnostic refunded and finally get the interior reassembled, it took several hours of my day. Everything about this experience leads me to assume Westway Ford (Irving) are disrespectful, fraudulent and willing to dismiss, defraud and intimidate a customer. As a woman, there doing business alone, I felt very ill at ease and taken advantage of by a wall of condescending men. At this point – I feel Ford is incompetent, dishonest or malicious. This was so pervasive, I can’t imagine this being isolated to one dealership. More

Giovana and Ashely! !! BEST CRMS IN THE WORLD! They were so sweet and helpful while getting me connected in the Ford Pass app. They made me feel so comfortable throughout !! BEST CRMS IN THE WORLD! They were so sweet and helpful while getting me connected in the Ford Pass app. They made me feel so comfortable throughout the whole process. More

Excellent customer service, words cannot explain the amazing job Ashley and Giovana did. Not only did they know every single feature of my new F-150, but they made sure to explain in such a depth that m amazing job Ashley and Giovana did. Not only did they know every single feature of my new F-150, but they made sure to explain in such a depth that made me understand my new truck even more. They are the reason they make Westway the BEST way! More

Bad service. And very shady dealer. I spoke with Gilbert, the guy that shows you cars. Said they had a car I was looking for on the lot. So I went to the dealer a And very shady dealer. I spoke with Gilbert, the guy that shows you cars. Said they had a car I was looking for on the lot. So I went to the dealer and some other guy had to help me. Immediately that other guy sat me down and started asking me personal information and wanting to call the manager so I can buy the vehicle. I told him 2x that I came to the dealer to check out the car. He still continued. How can I buy a car without looking at it!? Anyways, after I refused to give him personal information he went to go get the keys of the vehicle. A few minutes later he said the car I was interested was not there ( Ford Bronco) and was taken to a body shop to get fixed because it had been damaged when it arrived and would take 2 weeks to get it fixed. (It’s a new bronco). So I asked the guy since the car has been damaged, will the price be reduced? He said NO because “the car is new. & it will be LIKE new after it gets fixed at the body shop”. That is very shady and wrong. Every client that walks in needs to be informed that the bronco was damaged and should pay less because of it. It was a horrible experience because Gilbert wasted my time since the car was not there. On top of that, the other guy said the price of the bronco would be the same regardless of the damage. I definitely won’t be going back there even if they have a lot of broncos on their lot. It’s a shady place. More

Taylor was incredibly helpful, and he sold me a great car. I had a great experience start to finish! car. I had a great experience start to finish! More

I went in to buy a new car and I am beyond pleased with the service I received! My sales guy Nick Patterson was professional, knowledgeable and went above and beyond to get me the car I wanted at the price the service I received! My sales guy Nick Patterson was professional, knowledgeable and went above and beyond to get me the car I wanted at the price I wanted! More

Highly recommend Westway ford! Nick Patterson is a great sales guy he helped me get the car I wanted and needed! Make sure to ask for him when you go! Nick Patterson is a great sales guy he helped me get the car I wanted and needed! Make sure to ask for him when you go! More

Taylor Friesenhahn was my salesperson and he was so knowledgeable about Fords electric vehicles. I love my Mach-E and I love Westway Ford! From sales to service they are friendly and knowledgeable knowledgeable about Fords electric vehicles. I love my Mach-E and I love Westway Ford! From sales to service they are friendly and knowledgeable More

Highly recommend Westway Ford! Nick Patterson Washington my sales person and he was very professional! Nick Patterson Washington my sales person and he was very professional! More