Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Westway Ford
Irving, TX
523 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 523 reviews
November 12, 2015
STAY AWAY Purchase a truck, 7 days later they called and said I was not approved unless I brought more down payment , I took the truck back to them hand the Purchase a truck, 7 days later they called and said I was not approved unless I brought more down payment , I took the truck back to them hand them the keys and they said to come back the next day for my down payment, I went to pick up my check and they were only giving me half they claimed they had to repo the vehicle which is a lie because I brought back the vehicle my self it's been 3 days a day all they are telling is that they are trying to figure out what's happening. . I am taking this case to court STAY AWAY DON'T BE A VICTIM OF FRAUD More
by mglbntz0
Employees Worked With
Omar Segovia
November 06, 2015
Most remarkable Customer Service Experience I was completely blown away with the service I received from Brandon Goodman and Alex P. Brandon and I spoke on the phone before my arrival and when I was completely blown away with the service I received from Brandon Goodman and Alex P. Brandon and I spoke on the phone before my arrival and when I arrived, the car I wanted to buy was already ready to be test drove in the front. I was escorted inside and was treated with the utmost respect by not just Brandon, but everyone in the building. I work in customer service myself and I have never had a better experience at any restaurant, hotel, any store etc. I tend to be very critical when it comes to customer service and the way you are supposed to treat people. Brandon and Alex were not pushy, they weren't arrogant or passive. My situation was tender and I was put into a BRAND NEW car in just 2 hours. From beginning to end, I was beyond impressed. I will never go anywhere else to buy a car. Absolute PERFECT More
by dakota4200
Employees Worked With
Brandon Goodman, Alex P, Sedrick Wall
October 11, 2015
Pushy, deceitful, and unprofessional We recently bought a 2013 used pick up truck... The offer the dealership gave us included $1,800 in optional equipment the dealership had added to the We recently bought a 2013 used pick up truck... The offer the dealership gave us included $1,800 in optional equipment the dealership had added to the truck but the sticker price did not reflect this The next thing was the unprofessional behavior of the finance dept ....they did not take us to an office to conduct business..they were standing up near the vending machines trying to do business... The finance dept then tried to send in a "bully" who was supposed to try and sell us the extra stuff like gap and warranty and tire protection....we had pretty emphatically told the first finance guy we did. It want any of those things... They then tried to do their own credit app when we clearly told them we already had financing in place with our bank I drove off the lot with this 22k vehicle to find out there was a hole in the windshield where the sign had been removed by the dealer...we called them on the road after a couple of min and they said we were out of luck ...that we bought the car as is More
by Lucia64
Employees Worked With
Sedrick Wall
September 23, 2015
Excellent Customer Service I bought a new 2015 Mustang GT premium from Westway ford around 1 month ago. After 2 weeks i was feeling vibrations and alignment issues in my car. I I bought a new 2015 Mustang GT premium from Westway ford around 1 month ago. After 2 weeks i was feeling vibrations and alignment issues in my car. I checked with Asst. Service Director Andrew Cossman and Service Director Harvis Grammer and they were very helpful in diagnosing the issue and were very polite in understanding my concern. Even General Sales Manager Ali Benli of Westway ford drove my car and was very helpful in fixing the issue. I felt like they were having issues with their car and did everything to fix the problem. Kudos to Westway ford for having such wonderful people. Once again thanks a lot. More
by Nipun
Employees Worked With
Andrew Cossman
September 22, 2015
Perfect Sales and Service My Husband and I had the pleasure of working with Frank Ford (sales) - he was a delight to work with. Frank was not pushy or rude. He seemed like he c My Husband and I had the pleasure of working with Frank Ford (sales) - he was a delight to work with. Frank was not pushy or rude. He seemed like he cared about making sure we were in right truck. No up-selling or just selling crap to get a sale. We did credit checks, finance paperwork and were in and out in record time. It was the BEST car buying experience... EVER! More
by BeCareful2015
Employees Worked With
Frank Ford
September 08, 2015
Anywhere but here Any GM that can't answer or return a call in over 2 weeks ! Take your money to Five Star Ford - They want your $ His assistant Stephanie has zero Any GM that can't answer or return a call in over 2 weeks ! Take your money to Five Star Ford - They want your $ His assistant Stephanie has zero follow through and a truck was sold from underneath me after no return call after 7.5 hours - No management - No Accountability Anywhere But Here More
by ZyMitchell
Employees Worked With
Barton Hankins
August 30, 2015
Outstanding Service!!!! Every time I go to Westway Johnny Crecy ensures my experience is pleasant. I am very appreciative of his professionalism and customer service. 5 STA Every time I go to Westway Johnny Crecy ensures my experience is pleasant. I am very appreciative of his professionalism and customer service. 5 STARS!!! More
by Triple D
Employees Worked With
John Crecy
August 20, 2015
Johnny Crec Does an excellany job for Westway. Their service department is the greatest. Johnny Crecy is excellent in his Job. Tells you what is wrong with your vehicle. Gets it in an our as promi Their service department is the greatest. Johnny Crecy is excellent in his Job. Tells you what is wrong with your vehicle. Gets it in an our as promised. More
by nelson123
Employees Worked With
John Crecy
August 19, 2015
Great service My Ford has been serviced at Westway Ford since 2011...Johnny Crecy has been MY go to guy from the beginning...He is always very helpful and makes My Ford has been serviced at Westway Ford since 2011...Johnny Crecy has been MY go to guy from the beginning...He is always very helpful and makes the extra effort to insure that all of my concerns are taken care of. I More
by Anne P
Employees Worked With
John Crecy
August 18, 2015
Great and warm service! this time Johnny was the face of Ford Westway awesome service. Always on time, and always great enviroment if I decide to wait. I love when I'm immedi this time Johnny was the face of Ford Westway awesome service. Always on time, and always great enviroment if I decide to wait. I love when I'm immediately acknowledge, and Johnny was great in keeping me informed of what was he doing in the computer or on the phone to provide great service. More
by nidiaivette
Employees Worked With
John Crecy
