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Westway Ford

Irving, TX

3.1
520 Reviews

801 West Airport Freeway

Irving, TX

75062

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October 02, 2023

I advise you to never purchase a car from this dealership. I made the mistake of buying one from this dealership and on the way home and my front right tire blew out and they refused to help me or More

by ChaselHarding
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cody, Kelsey, and Grant Ingram , Kyle Abramson
Oct 06, 2023 -

Westway Ford responded

We are genuinely sorry to hear that you were upset with the service you received at our dealership. Your satisfaction is our top priority, and we deeply regret any dissatisfaction or frustration you may have felt. We value your feedback and take it seriously. To address your concerns more effectively, we kindly request specific details about the aspects of the service you found lacking or upsetting. This information will help us investigate the situation thoroughly and make necessary improvements to enhance our service. Our goal is to ensure that every visit to our dealership results in a positive experience for our customers. We appreciate your patience and understanding as we work to address this matter and provide a more satisfactory experience in the future.

Oct 13, 2023 -

ChaselHarding responded

What i would like For west way ford to do for me is give me a refund for the amount of the brand new tires i bought considering when i received the car all the tires had low tire pressure, a key for my car, and for them to honor there advertised and listed price of 31,998. this was by far the most shady and disrespectful dealership ive ever been to. the way they handled themselves was very unprofessional and childish

Oct 13, 2023 -

ChaselHarding responded

I requested that the deal be canceled and that I received my trade in (LC 500) back. They told me the deal is already been done and that my only option was to wait until Tesla came out to fix the key fob and untiI they fixed the other issues with the car as well. I requested a loaner vehicle while I waited but they claimed the didn’t do loaners, thirty minutes later a lady walked in and said I’m here to return my loaner. I was immediately angry because they had lied and said they didn’t do loaners. Two weeks went buy and they had no progress in fixing the car I bought. Finally I went up there for the fifth time and the manager wants to now sat that the deal is getting cancelled and I would receive my trade in car back. Now that I have vested interest into the Tesla I had to purchase my own key fob and tires because they failed to do so. I didn’t agree with this considering I already signed my title over to them and I was also no longer listed as registered owner. That day I had to tow my Tesla 2017 home myself and then had to buy a key fob and program it as well as tires l, replaced the headlights and fixed the horn. All of these should of been repaired by them before selling me the car. Not only did WestWay Ford sell me a defective car that didn’t even pass inspection, but West way ford has refused to honor there original listed and advertised price of 31,998! What I want from WestWay Ford is simple a check for the amount of my trade in value 45,000 or a check for 11,000 (which would be my trade in value minus the original, advertised price 31,998.) the 8,000 car note in connection be taken care of.

October 02, 2023

brisa did an amazing job helping me sell my car she is very patient and overall very helpful More

by jessica padron
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
brisa ramirez
Oct 02, 2023 -

Westway Ford responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

September 30, 2023

Taylor went above and beyond and made this the best car buying experience of my whole life More

by bandnerd
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Friesenhahn
Oct 02, 2023 -

Westway Ford responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

September 30, 2023

Westway Fords service department is very professional and attentive. My service advisor Lakia Edison went above and beyond to help me. I will be back More

by Keisha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lakia Edison
Oct 02, 2023 -

Westway Ford responded

Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence.

September 14, 2023

Giovana and Ashely! !! BEST CRMS IN THE WORLD! They were so sweet and helpful while getting me connected in the Ford Pass app. They made me feel so comfortable throughout More

by Teresaortiz141414
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovana, Ashley
Sep 18, 2023 -

Westway Ford responded

Hi Teresa, thank you for your kind words! We're thrilled to hear that Giovana and Ashely provided you with excellent service and made the process smooth for you. If there's anything else we can assist you with, please don't hesitate to reach out.

September 14, 2023

Excellent customer service, words cannot explain the amazing job Ashley and Giovana did. Not only did they know every single feature of my new F-150, but they made sure to explain in such a depth that m More

by Teresaortiz141414
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovana and Ashley
Sep 18, 2023 -

Westway Ford responded

Hi Teresa, thank you so much for taking the time to share your experience with us! We're thrilled to hear that Ashley and Giovana provided excellent customer service and helped you understand your new F-150. We appreciate your kind words and look forward to serving you again at Westway!

September 14, 2023

08/29/23 Had my Ford Edge towed in to the Service dept. at Westway Ford (Irving) to run a diagnostic ($195) I explained to the advisor what the issue was and what was done to the car the day before (oil ch More

by Ashley Large
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shawn
Oct 02, 2023 -

Westway Ford responded

We want to extend our sincere apologies for the lack of communication and the issues that remained unresolved after your vehicle purchase. Your feedback is important, and we deeply regret any frustration or inconvenience you may have experienced. Effective communication is a fundamental aspect of our service, and we apologize for any lapses in this regard. We also take the issues you've raised seriously and want to address them promptly. To better assist you, we kindly request more specific details about the unresolved issues so that we can investigate and work towards a satisfactory resolution. Your satisfaction is our priority, and we are committed to rectifying any outstanding concerns.

September 09, 2023

Bad service. And very shady dealer. I spoke with Gilbert, the guy that shows you cars. Said they had a car I was looking for on the lot. So I went to the dealer a More

by Marisol
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Gilbert
Sep 12, 2023 -

Westway Ford responded

Hi Marisol, thank you for sharing your experience with us. We apologize for any inconvenience you may have faced during your visit. We strive to provide transparent and honest service, and we appreciate your feedback. We will address your concerns internally to ensure a better experience for our customers in the future. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

September 02, 2023

Taylor was incredibly helpful, and he sold me a great car. I had a great experience start to finish! More

by kdm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor F
Sep 05, 2023 -

Westway Ford responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

September 01, 2023

I went in to buy a new car and I am beyond pleased with the service I received! My sales guy Nick Patterson was professional, knowledgeable and went above and beyond to get me the car I wanted at the price More

by Jennifermorato
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Patterson
Sep 05, 2023 -

Westway Ford responded

Thank you for your positive review! We are so happy to hear that you had a positive experience with us, and we are looking forward to seeing you again next time!

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