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Westway Ford

Irving, TX

2.9
506 Reviews

801 West Airport Freeway

Irving, TX

75062

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Showing 506 reviews

August 09, 2023

Derek was great super helpful and was very informative and communicative about my cars needs. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Pineda, Donnie Baldwin
Aug 11, 2023 -

Westway Ford responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

August 09, 2023

Great experience. Derek in the service department was so helpful and knowledgeable. Will be asking to speak with him everytime I return. More

by traviztyone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Aug 11, 2023 -

Westway Ford responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

August 08, 2023

Great customer service! ! Derek in Service greeted us immediately upon arriving at the dealership. Very professional and helped us with all our concerns. We will definitely More

by LindaM
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Derek Burton
Aug 11, 2023 -

Westway Ford responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

August 08, 2023

Appreciate your assistance and advice Mr Derek! ! Never knew about those features 😅 I just drive the thing!! More

by Lynnj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Aug 11, 2023 -

Westway Ford responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

August 08, 2023

Derek in the service department was by far the most helpful person i’ve ever met at a car dealership, i will 100 percent be coming back to west way ford. More

by bob jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Aug 11, 2023 -

Westway Ford responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

August 08, 2023

The service department was very helpful especially Derek. He greeted me and got me checked in very fast and was super friendly. More

by DAISHARESENDIZ16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek B
Aug 11, 2023 -

Westway Ford responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

August 08, 2023

Derek assisted us in the service department. Went in for an oil change for my dads truck and he was pretty quick and very personable. Great asset to the team :) More

by Rosemeisters
Recommend Dealer
Yes
Employees Worked With
Derek Burton
Aug 08, 2023 -

Rosemeisters responded

:)

Aug 11, 2023 -

Westway Ford responded

Thank you so much for your review! We are happy to have the opportunity to serve you. Please reach out if you need anything else at all!!

August 07, 2023

At one point I thought I wanted a new truck. Westway had the truck I thought I wanted. After speaking with them it did not have the 5th wheel prep. So the sales guy called me a week later saying More

by Zkennedy2217
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Aug 11, 2023 -

Westway Ford responded

We apologize for any difficulty you've encountered trying to reach us by phone. Our team strives to provide excellent customer service, and we're sorry if we fell short of your expectations in this instance. We understand that prompt communication is crucial, and we're actively working to address this issue and improve our phone responsiveness. Please contact Azalia Nava in our Customer Relations Department at Anava@vtaig.com and we will do our best to make this better.

Aug 15, 2023 -

Zkennedy2217 responded

I was never trying to reach you guys other then one time about one truck. I asked you to stop calling me over and over and over. Trust me I should know that if I was trying to reach you. All I have to do is call and or message you on the website and you will at that point send every employee to on the payroll my number.

August 07, 2023

Great service , Derek was very professional! I Will definitely be coming back for future services . More

by DeePlexx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
M A
Aug 07, 2023 -

Westway Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

August 06, 2023

Nick was super friendly, attentive and made the car buying process run smooth! Highly recommend and ask for Nick! More

by Jennifermorato
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Patterson
Aug 07, 2023 -

Westway Ford responded

We appreciate the comments on your experience with us, we hope we can assist you again soon! 

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