Whaling City Ford

i don't normally write a review matter of fact this is my 1st ever review not one Whaling City Ford should be proud of. Buyer beware....Whaling City Ford is the reason dealerships get a bad reputation. It 1st ever review not one Whaling City Ford should be proud of. Buyer beware....Whaling City Ford is the reason dealerships get a bad reputation. It all started with the purchase of my 2019 F-250. That should have been the warning right there and then. i had negotiated price through USAA to purchase the truck and also confirmed the price via online. i go to the dealership for a test drive. i liked the truck and decide to go forward with the purchase. i brought in all my paperwork confirming the online quote and the USAA negotiated price and the salesman come back from his manager with a price $5k more than the two prices i had and one of the prices was from their online quoting. Well after some heated discussion, i decided this wasn't the place to purchase the truck. At that point the Manager stepped in and agreed to honor their online price that they quoted me via email. With some hesitation, i decided to go through with the deal and purchase the truck. With all the vehicles i have purchased i always try to make sure the dealership has a good service department. Whaling City Ford gets a big fat "F" in this department. Not only do you have to wait weeks to get a simple oil change done. You have to argue with them to get warranty work done. i had the dreaded Ford Death Wobble and had to argue to get them to fix that while it was under warranty. But the latest think that takes the cake, is i brought the truck in under warranty for wet carpets on the passager side. Ford has a bulletin on this issue and a fix to prevent a/c drain tube from leaking pass the firewall. Well Whaling decided to not do this repair but to just blow the line out, they said. Well this past summer i noticed the floor was wet again. so when i took it in for oil change i ask them to look into this. that's when i was told i need to have the ford recommended fix but now that my truck was no longer under warranty i need to pay for this service. as one would expect i wasn't happy with that answer and had a real heated arguement with the service tech. i told him i would take my truck else where to get the service done. Long story short the service tech called me back about an hour later to tell me that he talked to management about my situation and how they should have done this work when i originally brought it in for service and they agreed to do the service free of charge but they needed to order the part and will call me when it arrives to schedule the service. Well today was that day. 1/11/24, get a call from the service tech who is different from the one i originally dealt with, who is no longer with Whaling, tells me that they are about to do the service and informs me that there is going to be a charge for this service because it's not under warranty. i explained to him what the previous tech said, but all he could say is he is no longer here and we can't do this for free. the way i left it was if i had to pay to correct this problem then i will be paying another dealership because Whaling City Ford has been the worse dealership i have ever dealt with in the 60 years on this earth. So in closing anyone who uses USAA ,Navy Federal, or True car to purchase your vehicles and Whaling City Ford pops up as the dealership go elsewhere. More

They've had my truck for about 4 months you cannot fix my truck that's under warranty not to mention I'm paying hundreds of dollars a month full coverage for the truck and it's just sitting in there parking truck that's under warranty not to mention I'm paying hundreds of dollars a month full coverage for the truck and it's just sitting in there parking lot they don't care not even a little bit no loner vehicle they never call me for anything except the last two times that they pretended to fix it cleared the codes and sent me out the door and every time I call up to find out what's going on I got to sit there and listen to the ridiculous commercials on that on the phone about how great they are More

They made the purchase simple and addressed all of our concerns leaving us happy customers. concerns leaving us happy customers. More