Wheeling Subaru

I drove 2. 5 hours to the dealership after receiving an email about a car I was interested in only to find it had been sold the day before! The car had to have a 5 hours to the dealership after receiving an email about a car I was interested in only to find it had been sold the day before! The car had to have already been gone when the email was sent to me. To add insult to injury, I was offered less than half the trade in value of my car on another car they had on the lot. The salesperson was apologetic but this was an expense I did not need. At $5/gallon for gasoline, this needless trip cost me about $50 plus my time. I do not believe the salesperson I met with was the one who sent the email. Also, it appeared that a sales manager was the one "appraising" my car and that was without even looking at anything other than the VIN and mileage as no one drove it, put it up on a lift, or even opened the door for that matter other than to take a picture of the mileage meter. I didn't sense that anyone was seriously interested in me as a customer. I was not offered the chance to drive the other vehicle, they (sales manager, dealership or whomever) were just interested in what they could "offer" me for my trade. I do believe the sales lady tried somewhat but her hands were tied. More

Jill went out of her way to help us with our needs. I was looking for a vehicle that my mom could get in and out of comfortably. She tried multiple vehicles and we eventually left to explore other options. W looking for a vehicle that my mom could get in and out of comfortably. She tried multiple vehicles and we eventually left to explore other options. We looked at Honda and nothing worked, then to Buick and Toyota. At this point we thought we’d never find something that met our needs. We went back and looked at the Legacy again with Jill and she showed sent us out in a test drive. The car drove beautifully and Jill made the buying process easy and painless. If you’re looking for a new vehicle, I would definitely stop by and ask for Jill. You’ll be happy that you did. More

You won't get that Wheeling Feeling from Wheeling Subaru. I couldn't have been less impressed. My wife and I drove an hour an a half, one way, to Wheeling Subaru to pick up her new company car. Granted the ve I couldn't have been less impressed. My wife and I drove an hour an a half, one way, to Wheeling Subaru to pick up her new company car. Granted the vehicle had been ordered online, paid for and delivered to Wheeling Subaru for what's called a "complimentary delivery," but they failed to impress through the entire process. After standing in the showroom for a few minutes, one of the sales guys yelled for one of the other ones to help us, Who said we'd have to wait for Jay Shrumpf (who I'm pretty sure was eating lunch). It was quite apparent that since they weren't making a sale, we were a nuisance and bother for them. Then Jay was ready and couldn't even be bothered to stand up from his desk to go through the transfer process with us. Not to inspect our trade-in vehicle or show us anything at all about the new Subaru. Including where it was even parked!! He rushed my wife through the paperwork so quickly, he was grabbing papers from her before she had even finished signing them. Twice, she had to ask for a form back to finish signing it! WHAT?!? Then neither he, or anyone else, could be bothered to help inspect the new Subaru, show us anything about the car or make sure it had the equipment it was ordered with. So as we inspected the vehicle on our own we found it did not have the cargo cover that her company ordered for it. When we asked Jay, he said the parts department was closed, so we'd have to wait until Monday. So he was asking us to drive ANOTHER three hours, to pick up a $70 cargo cover that should have been in the vehicle. When we explained the situation - that we lived three hours away - and asked if he might be able to take one out of another vehicle and replace it on Monday with one from the parts department, he refused. I understand Jay may not be making a commission on this sale, but his rudeness and haste to be done with us made this a seriously unpleasant experience and forever strikes Wheeling Subaru from getting a dime of my money in the future. The prevailing attitude I got form the dealership is that they are stuck in the 1970s, when customers were a dime a dozen and if you weren't there to buy, you were just taking up space. More